Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found 2 books my grand daughter was looking for, shipping cost mote than the books... lol
Painlessly easy to find quality new and used reading options for myself and my family.
Pretty good as I do not use a computer with confidence
I appreciate the description of condition of the book, very good price.
First time shopper/purchaser & it was an easy, quick experience:-)
So easy to place an order at Alibris. Wonderful user friendly website.
I love Alibris. I've been a customer for many years thank you for awesome service
Love your prices and quality of books. Thank you for great service.
Quick, easy-to-use website. Have found several items here that I couldn't find anywhere else. Thanks.
Would like to see the shipping charge before selecting the cd.
Some of the prices from some seller are beyond belief twice the price as others
Always good variety in subjects I'm interested in.
Always enjoy searching and buying on Alibris
Always enjoy shopping on this site get good deals and good books
You sold me an album for a low price. Every other online store sells the same album for a lot more. Thank you.
Great pricing and appreciate the alternative shipping options
Love ordering books online - especially discounted books!
A very good system that Alibris has. A good interface with the customer. I was a little spooked with my first order, but a super-quick email explaining the process put me at ease. I know how your system works now, and it is very good!
Always pleased with Alibris prompt and efficient service. Never any issues. Great company to do business with.
User friendly, smooth transaction and better shipping rates.
Alibris has all the good books for reasonable prices!
I have been a customer at Alibris since 2002 and have never been disappointed with their service. Whether looking for rare books, the newest scholarship or children's books, I have always quickly found what I needed at Alibris for a good price.
Easy and good prices. I always get my book in good condition.
You don't remember my info at check out. Also your coupon incentives are not really incentives.
Very difficult. I wanted to shop and buy enough for the coupon discount, but the website made it impossible for continuity, so I missed the discount.
Alibris is great! I can order books I need at affordable prices
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

