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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,719
shipping
12,709
quality
12,703
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Seemed quick and easy to find the name and type of item I was looking for as a gift.

Date of experience: December 7, 2022
Rhode Island
1 review
0 helpful votes
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Website confusing
January 7, 2023

Website confusing - can't follow some things they want. Shipping is way too high for books, some of which are used paperbacks.

Date of experience: December 7, 2022
Florida
1 review
0 helpful votes
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I enjoy the broad variety and range of choices for items of interest. At times the suggestions can be tedious, they are interesting. I like the recently viewed section it saves me time when I return.

Date of experience: December 7, 2022
District of Columbia
1 review
0 helpful votes
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Can't find out how to delete an old shipping address

Date of experience: December 7, 2022
Missouri
1 review
0 helpful votes
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I love to read
December 8, 2022
Updated review

I love to read. It is my one big vice. So, I LOVE Alibris.

Date of experience: December 7, 2022

I always enjoy shopping Alibris and tell others about...
December 7, 2022
Previous review

I always enjoy shopping Alibris and tell others about your site.

Date of experience: December 7, 2022
Florida
1 review
0 helpful votes
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Alibris made it easy for me to find what I wanted and showed me how to save money on my order.

Date of experience: December 7, 2022
Wisconsin
2 reviews
0 helpful votes
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This shopping was easy
December 7, 2022
Updated review

This shopping was easy. Please send immediately! Thanks. Nancy Rose.

Date of experience: December 7, 2022

This Is an easy site to use for purchase
July 1, 2022
Previous review

This Is an easy site to use for purchase. Fast, clear!

Date of experience: June 30, 2022
New York
3 reviews
0 helpful votes
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Quick & easy...
December 7, 2022

Quick & easy...haven't found the dvd that I'm looking for though.

Date of experience: December 7, 2022
Florida
1 review
0 helpful votes
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Fast and easy
December 7, 2022

Fast and easy. Site is well organized and good selection.

Date of experience: December 7, 2022
Texas
1 review
0 helpful votes
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I found what I wanted quickly and easily. Checkout was easy.

Date of experience: December 7, 2022
Georgia
1 review
0 helpful votes
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I spent way to much time trying to fix the incorrect...
January 6, 2023
Updated review

I spent way to much time trying to fix the incorrect address which was not incorrect. Used PayPal which is same address as the credit card.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2022

I was unable to checkout with a credit card I use everyday. I took the address information off my statement and it still claims the card does not have the correct address. Never had a problem with card on other websites.

Date of experience: May 27, 2022
Ohio
1 review
0 helpful votes
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Your ordering is comparatively easy in comparison to others.

Date of experience: December 7, 2022
Puerto Rico
1 review
0 helpful votes
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Vendors need to take out listings of items they already sold right away.

Date of experience: December 7, 2022

The choices of prices and new and used items are incredible
November 17, 2022
Previous review

The choices of prices and new and used items are incredible.

Date of experience: November 17, 2022
Missouri
1 review
0 helpful votes
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Quick, easy, and thrifty
December 7, 2022

Quick, easy, and thrifty.
Since I haven't previously used your service, my recommendation to use your service can only be a 5, higher dependent upon how quickly I receive the book and in what condition.

Date of experience: December 7, 2022
California
1 review
0 helpful votes
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I wanted to buy several of the same book but I had to start all over each time

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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I am happy to get my hands on Bob James 2 album at a good price for this CD I'm very happy was looking for this cd to put in my cd collection it's a classic.

Date of experience: December 7, 2022
Maryland
1 review
0 helpful votes
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Found a copy of an obscure English sea shanty CD set
December 7, 2022
Updated review

Found a copy of an obscure English sea shanty CD set. What are the odds?

Date of experience: December 7, 2022

Relatively trouble-free
January 14, 2022
Previous review

Relatively trouble-free

Date of experience: January 14, 2022

Ordering is easy
December 14, 2021
Previous review

Ordering is easy.

Date of experience: December 14, 2021

Very easy
September 10, 2021
Previous review

Very easy. You can find stuff that nobody else has. Cheaper than Kindle!

Date of experience: September 10, 2021

Better selection for individual items than Amazon
April 4, 2021
Previous review

Better selection for individual items than Amazon. Shipping has always been too expensive, but at least it is faster lately.

Date of experience: April 4, 2021
Tennessee
1 review
0 helpful votes
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I always enjoy shopping with you and feel so lucky that you have all the books I need.

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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Found the book I was looking for at a great price!

Date of experience: December 7, 2022
Arizona
1 review
0 helpful votes
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Great prices for some hard to find books. My husband will be thrilled!

Date of experience: December 6, 2022