Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,566
shipping
12,556
quality
12,550
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
2 reviews
0 helpful votes
Follow Joyce U.
Unfollow Joyce U.
Share Review
Report Review

Fine
December 16, 2022

Fine. Just wished there was an estimated arrival time.

Date of experience: December 16, 2022
Indiana
1 review
0 helpful votes
Follow Michael O.
Unfollow Michael O.
Share Review
Report Review

OK, but disappointed that the order takes so long to arrive.

Date of experience: December 16, 2022
Virginia
1 review
0 helpful votes
Follow Frank H.
Unfollow Frank H.
Share Review
Report Review

You usually ship quickly
December 16, 2022

You usually ship quickly. And you usually have the book I want!

Date of experience: December 16, 2022
Indiana
1 review
0 helpful votes
Follow Charles E.
Unfollow Charles E.
Share Review
Report Review

Books were available and getting thru the site was simple. Check out quick and easy.

Date of experience: December 16, 2022
Wisconsin
2 reviews
0 helpful votes
Follow Lori C.
Unfollow Lori C.
Share Review
Report Review

I have been very happy with all the books I have ordered...
December 16, 2022
Updated review

I have been very happy with all the books I have ordered from Alibris!

Date of experience: December 16, 2022

I love that I can find used books in great condition...
October 25, 2022
Previous review

I love that I can find used books in great condition at Alibris!

Date of experience: October 25, 2022

Using Alibris' website was user-friendly and easy to...
June 22, 2022
Previous review

Using Alibris' website was user-friendly and easy to maneuver. The prices can't be beat for used books!

Date of experience: June 22, 2022
Illinois
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

Easy to find what I was looking for; and easy to check...
December 16, 2022
Updated review

Easy to find what I was looking for; and easy to check out.

Date of experience: December 16, 2022

Easy to find what I was looking for
October 13, 2021
Previous review

Easy to find what I was looking for. Easy to make my purchase.

Date of experience: October 13, 2021
Washington
1 review
0 helpful votes
Follow Anne W.
Unfollow Anne W.
Share Review
Report Review

Super easy...
December 16, 2022

Super easy...love being able to find out of print materials!

Date of experience: December 16, 2022
District of Columbia
1 review
0 helpful votes
Follow Sophia A.
Unfollow Sophia A.
Share Review
Report Review

Easy!
December 16, 2022

Easy! I was easily able to find a good copy of the book I was looking for.

Date of experience: December 16, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Susan R.
Unfollow Susan R.
Share Review
Report Review

I'd like to be able to see estimated shipping earlier...
December 16, 2022
Updated review

I'd like to be able to see estimated shipping earlier in the process.

Date of experience: December 16, 2022

You cleared my cart (4 books) at login
June 17, 2022
Previous review

You cleared my cart (4 books) at login. NOT good.

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

Everything is so easy to find
December 16, 2022
Updated review

Everything is so easy to find. Ordering is simple. Payment already in place. Quick delivery. How could it be any better?

Date of experience: December 16, 2022

I'm spoiled ordering from Alibris!
September 23, 2022
Previous review

I'm spoiled ordering from Alibris!

Date of experience: September 23, 2022

So easy...
September 23, 2022
Previous review

So easy... thank you!

Date of experience: September 23, 2022

Thank you, Alibris!
September 14, 2022
Previous review

Thank you, Alibris! You make shopping so easy.

Date of experience: September 14, 2022

Love my selections!
January 25, 2022
Previous review

Love my selections!

Date of experience: January 25, 2022

Mostly good; shipping costs took me by surprise
January 25, 2022
Previous review

Mostly good; shipping costs took me by surprise.

Date of experience: January 25, 2022

I'm a regular customer, so logging in, finding the...
November 8, 2021
Previous review

I'm a regular customer, so logging in, finding the product, and ordering--piece of cake!

Date of experience: November 8, 2021

Alibris has items for which I've been searching a long...
September 20, 2021
Previous review

Alibris has items for which I've been searching a long time!

Date of experience: September 20, 2021

I've always had good experiences w/ Alibris!
May 14, 2021
Previous review

I've always had good experiences w/ Alibris!

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
Follow Barb E.
Unfollow Barb E.
Share Review
Report Review

The coupon code that you sent DID NOT WORK, advertising...
January 15, 2023
Updated review

The coupon code that you sent DID NOT WORK, advertising about free shipping deceiptive and you charged to much tax for my location

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2022

Easy site to navigate
December 7, 2021
Previous review

Easy site to navigate

Date of experience: December 7, 2021
California
1 review
0 helpful votes
Follow Robert T.
Unfollow Robert T.
Share Review
Report Review

The shopping was pretty quick and easy with plenty of selection offered.

Date of experience: December 16, 2022
Texas
2 reviews
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

My favorite site
December 16, 2022
Updated review

My favorite site. Low prices and there is never an issue finding a book.

Date of experience: December 16, 2022

End control of big corporations now imposing their...
April 4, 2022
Previous review

End control of big corporations now imposing their political agendas. Support local!

Date of experience: April 3, 2022

Alibris is my favorite site for books
December 30, 2021
Previous review

Alibris is my favorite site for books.

Date of experience: December 30, 2021

I love this website!
December 28, 2021
Previous review

I love this website!

Date of experience: December 27, 2021

This is my favorite website
January 29, 2021
Previous review

This is my favorite website. I hope you don't start censoring books, too.

Date of experience: January 29, 2021
California
3 reviews
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

I have been purchasing books from Alibris for 20+ years and have never been disappointed. I have sent many of my students there as well.

Date of experience: December 15, 2022
Montana
1 review
0 helpful votes
Follow Chuck X.
Unfollow Chuck X.
Share Review
Report Review

It's always quick and simple to find what I'm looking for. EZ check out and quick delivery. Solid!

Date of experience: December 15, 2022
California
1 review
0 helpful votes
Follow Mark F.
Unfollow Mark F.
Share Review
Report Review

Was fine
December 16, 2022

Was fine. Only compliant of that it was hard to make the cart appear on my iPhone. The button is small an unresponsive

Date of experience: December 15, 2022
Virginia
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Share Review
Report Review

The experience was really great I shopped with ease and it was so relaxing.

Date of experience: December 15, 2022
Washington
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

I would have appreciated an option to include a card...
December 15, 2022
Updated review

I would have appreciated an option to include a card or note plus gift wrapping for these 4 book orders.

Date of experience: December 15, 2022

This shipping address is a difficult one
June 13, 2022
Previous review

This shipping address is a difficult one. I was glad that Alibris included a source so close!

Date of experience: June 13, 2022
Tennessee
1 review
0 helpful votes
Follow Sean D.
Unfollow Sean D.
Share Review
Report Review

I love Alibris!
December 15, 2022
Updated review

I love Alibris! There's no other choice for buying textbooks online, as far as I'm concerned.

Date of experience: December 15, 2022

Such a great selection, fantastic prices--it's silly...
January 7, 2022
Previous review

Such a great selection, fantastic prices--it's silly to shop anywhere else online for books!

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
Follow JOSEPH O.
Unfollow JOSEPH O.
Share Review
Report Review

Book name was obviouos
December 15, 2022

Book name was obviouos. Prices were obvious. Payment was simple and straight forward.
Thank you.

Date of experience: December 15, 2022