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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,477
shipping
12,467
quality
12,461
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Great doing business with you
August 28, 2025

Great doing business with you. You always come through and are dependable. Thank you for your service.

Date of experience: August 17, 2025
Arizona
1 review
0 helpful votes
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Website is easy to use and books always arrive as described and on time.

Date of experience: August 17, 2025
Illinois
1 review
0 helpful votes
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This is a second order because the original order for a hardcover turned out to not be hardcover (and was damaged) so I had to reorder. Hopefully this one will be correct.

Date of experience: August 17, 2025
Texas
1 review
0 helpful votes
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I went online, found my book title. It was at a very good price, and the book was in excellent condition.

Date of experience: August 17, 2025
Tennessee
2 reviews
0 helpful votes
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Excellent
August 28, 2025

I have no complaints whatsoever. It was smooth. All is well.

Date of experience: August 17, 2025
California
1 review
0 helpful votes
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Simple and easy
August 28, 2025

Simple and easy- thanks! Much appreciated blah blah blah blah

Date of experience: August 17, 2025
Arizona
1 review
0 helpful votes
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Outstanding ease of use and responsive web design. You have managed to keep the unnecessary add/promotions to a minimum. Clean experience.

Date of experience: August 17, 2025
Florida
1 review
0 helpful votes
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Quick & efficient service and shopping experience. It was The only site that had a certain film i was hunting for.

Date of experience: August 17, 2025
Utah
1 review
0 helpful votes
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When it was saving card it got stuck
August 28, 2025

When it was saving card it got stuck. I backed out as the processing signal just kept going around. I just placed the order, not sure my card is saved, but the order processed. Basically I'm happy.

Date of experience: August 17, 2025
Virginia
1 review
0 helpful votes
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Ordered this book on a whim. Very good price and it arrived quickly

Date of experience: August 17, 2025
Canada
1 review
0 helpful votes
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From ground up
August 28, 2025

Excellent the price, speed and customer service would order more as I have already ordered past books

Date of experience: August 17, 2025
California
1 review
0 helpful votes
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I agreed to receive texts for $5 off my order. A code was given via text. There was nowhere to put the code in during checkout! I looked at each page to make sure. Please take off the five dollars, thank you.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2025
Texas
1 review
0 helpful votes
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Order received
August 28, 2025

GREAT SERVICE, RIGHT ON TIME, THANK YOU (AAA +)
It was easy to order from your website and the price was the lowest from other companies.

Date of experience: August 17, 2025
California
1 review
0 helpful votes
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Alibris is my source, period
August 28, 2025
Updated review

Alibris is my source, period. Books, music, always as described.

Date of experience: August 17, 2025

I tell everyone about Alibris (and not just because...
May 16, 2025
Previous review

I tell everyone about Alibris (and not just because it's fun to find my own books there) -- have never had a disappointing experience re filling orders, prompt shipment... and depth&width of choices. Thank you, Alibris crew, and all those indie sources.

Date of experience: May 6, 2025
West Virginia
2 reviews
0 helpful votes
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So far so good but I just now placed my order. Will come back to update later.

Date of experience: August 17, 2025
Massachusetts
1 review
0 helpful votes
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Too hard to know if books are cloth/sewed bound. Many prices are higher than Abesbooks.

Date of experience: August 17, 2025
Ohio
2 reviews
0 helpful votes
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Great experience.
August 27, 2025

Simple and easy way to order books. Helping Goodwill is a plus.

Date of experience: August 17, 2025
South Carolina
1 review
0 helpful votes
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Good prices, easy ordering.Everyone should shop alibis. Com and save money. I will again
Thank you.

Date of experience: August 17, 2025
Tennessee
1 review
0 helpful votes
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I had a problem getting the right shipping information into the system. For some reason I was getting a shipping cost of over $300. I finally figured out how to change my information and the shipping came out to around $20

Date of experience: August 17, 2025
Singapore
1 review
0 helpful votes
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Order received with thanks
August 27, 2025

Good experience for an interesting book describing old Singapore

Date of experience: August 18, 2025