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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,728
shipping
12,718
quality
12,712
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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It was good, the only thing would be that you would let customers know the coupon code for $5.00 requires a $50 purchase. Thank you for your services. Next time I purchase I will have a list ready.

Date of experience: January 24, 2023
California
1 review
0 helpful votes
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Easy to find the right book and easy to place the order.

Date of experience: January 24, 2023
Rhode Island
1 review
0 helpful votes
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Easy to find what I was looking for, and good prices.

Date of experience: January 24, 2023
California
1 review
0 helpful votes
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I found exactly what I was looking for and it was quick...
January 24, 2023
Updated review

I found exactly what I was looking for and it was quick and easy! :)

Date of experience: January 24, 2023

It was quick and easy to find what my granddaughter...
January 5, 2023
Previous review

It was quick and easy to find what my granddaughter was looking for. :)

Date of experience: January 5, 2023

I order books for my granddaughter
March 26, 2021
Previous review

I order books for my granddaughter. She loves them and always wants more!

Date of experience: March 25, 2021
Texas
1 review
0 helpful votes
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I love this website
January 24, 2023

I love this website. Only one book I ordered didn't't say where it ships from but, other than that I love this website. I've ordered from here twice and only once did I get a terribly damaged book.

Date of experience: January 24, 2023
North Carolina
4 reviews
0 helpful votes
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It was okay
January 24, 2023

It was okay. I had to leave site, then go bacl in bcs systrm woulf not allow me to access cart after I completed shopping.

Date of experience: January 24, 2023
Maryland
1 review
0 helpful votes
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BKX545 was supposed to be $5 off for signing up for texts but when I entered it, the minimum purchase was $45 to qualify. So of course I stopped texts. Shabby trick?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2023
Arizona
1 review
0 helpful votes
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How smooth and quick with no glitches!
January 24, 2023
Updated review

How smooth and quick with no glitches! Made my day!

Date of experience: January 24, 2023

Smooth and quick
May 29, 2021
Previous review

Smooth and quick

Date of experience: May 29, 2021
Pennsylvania
1 review
0 helpful votes
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Very easy
January 24, 2023

Very easy. Good selection. Coupons are a bit misleading. I thought CROCHET would have worked as my total exceeded $65. Instead

Date of experience: January 24, 2023
Texas
1 review
0 helpful votes
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Shipping is way too high..
January 24, 2023

Shipping is way too high. $4.45 for each separate shipper?! More than the cost if the book in two instances-

Date of experience: January 23, 2023
California
1 review
0 helpful votes
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Was able to find a hard to come by book that I've been looking for for awhile!

Date of experience: January 23, 2023
California
2 reviews
0 helpful votes
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Happily, I found several copies of a book I wanted.

Date of experience: January 23, 2023
Canada
1 review
0 helpful votes
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I have just learned today that my recent order was...
February 23, 2023
Updated review

I have just learned today that my recent order was delivered to the wrong address
To an unnamed individual at in BELL GARDENS, CA *******.

My address is in Vancouver B.C. Canada.

This does not bode well for future orders.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2023

AS USUAL YOU ARE USING TRICKS TO LURE CUSTOMERS...
February 15, 2023
Previous review

AS USUAL YOU ARE USING TRICKS TO LURE CUSTOMERS...i.e. YOU POST A RELATIVELY LOW SHIPPING RATE AND WHEN THE CUSTOMER PROCEEDS TO CHECK OUT YOU INCREASE THE CHARGES... i.e.from $6.95 to $16.95 thus INCREASING YOUR PROFIT MARGIN

Date of experience: January 16, 2023
Ohio
1 review
0 helpful votes
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Great search engine
January 23, 2023

Great search engine. Found the books I wanted from the same seller. I think there should be more of a shipping discount if books are from the same seller.

Date of experience: January 23, 2023
North Carolina
1 review
0 helpful votes
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I have sent 3 emails to the seller with no response, I have also sent emails to Alibris and it is like I am taking to a robot, you can not call the company, DO YOURSELF A FAVOR AND DO NOT ORDER BOOKS FROM THEM...HORRIBLE CUSTOMER SERVICE!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2023
Nevada
1 review
0 helpful votes
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Just what I want, at a reasonable price!
January 23, 2023
Updated review

Just what I want, at a reasonable price! Thank you, Alibris!

Date of experience: January 23, 2023

Easy and affordable
December 27, 2022
Previous review

Easy and affordable. Thank you!

Date of experience: December 27, 2022
Massachusetts
3 reviews
0 helpful votes
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Your site had an address from 10 years ago as mine. It was a headache to rectify that old info. It hampered my experience. Try harder.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2023
Florida
2 reviews
0 helpful votes
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Easy so far
January 23, 2023

Easy so far. My first time ordering. Website highly recommended.

Date of experience: January 23, 2023
Ohio
1 review
0 helpful votes
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Shipping is high, the books are a good price but shipping is high

Date of experience: January 23, 2023

You always have good prices and almost always have...
December 30, 2021
Previous review

You always have good prices and almost always have the book I want

Date of experience: December 30, 2021

Always have a good experience with you
December 5, 2021
Previous review

Always have a good experience with you

Date of experience: December 5, 2021

Always a pleasure doing business with you
November 15, 2021
Previous review

Always a pleasure doing business with you

Date of experience: November 15, 2021

Its always good
November 3, 2021
Previous review

Its always good

Date of experience: November 3, 2021
Illinois
2 reviews
0 helpful votes
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Twice today I have gone looking for some specific books...
January 23, 2023
Updated review

Twice today I have gone looking for some specific books with which to tutor very young children. First in an assortment of Foreign Languages and now in Mathematics. I had 100% success in finding the specific books I wanted. Not Bad!

Date of experience: January 23, 2023

Found everything I wanted on the First try
January 23, 2023
Previous review

Found everything I wanted on the First try.

Date of experience: January 23, 2023

Found exactly what I was looking for
November 23, 2022
Previous review

Found exactly what I was looking for.

Date of experience: November 23, 2022