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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,733
shipping
12,723
quality
12,717
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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I didn't have much hope of locating a copy of a book published in the UK in the 1970s, but I located and ordered a copy of exactly what I wanted within two minutes!

Date of experience: January 27, 2023
Wisconsin
1 review
0 helpful votes
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Shipping at other "used book stores" I have used, charges much less for shipping. First time I am using this site. Don't know if I'll be back.

Date of experience: January 27, 2023
Connecticut
2 reviews
0 helpful votes
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There were many copies of the book I wished to buy...
January 27, 2023
Updated review

There were many copies of the book I wished to buy (good), but the one i chose was ''no longer available', so I refreshed the search, but the item was still displayed. Not a problem, as I bought from a different seller.

Date of experience: January 27, 2023

Book was available and I chose the 1st one on the list
August 27, 2022
Previous review

Book was available and I chose the 1st one on the list

Date of experience: August 27, 2022
Kentucky
1 review
0 helpful votes
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I love ordering from here because the prices are good and shipping is also quick.

Date of experience: January 27, 2023
Washington
2 reviews
0 helpful votes
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Great collection of sellers easy to navigate site
January 27, 2023
Updated review

Great collection of sellers
Easy to navigate site.

Date of experience: January 27, 2023

Quick and easy
April 21, 2022
Previous review

Quick and easy

Date of experience: April 20, 2022
Iowa
1 review
0 helpful votes
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I found just what I was looking for and at a great price. Thank you!

Date of experience: January 27, 2023
Ohio
1 review
0 helpful votes
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I appreciate being able to find what I was looking for. And my music library will, as well. Thanks.

Date of experience: January 27, 2023
New Jersey
1 review
0 helpful votes
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Shipping cost should be more readily visible so total cost of orders can be compared. Condition of books should also be clearer and more definite.

Date of experience: January 27, 2023
California
1 review
0 helpful votes
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Easy to navigate
January 27, 2023
Updated review

Easy to navigate. Has all the details you need to find the correct edition, type, price you prefer. ALL GOOD!

Date of experience: January 27, 2023

Easy to navigate
December 3, 2021
Previous review

Easy to navigate. Clear and simple web pages

Date of experience: December 3, 2021
Wisconsin
1 review
0 helpful votes
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There was an advertisement for a $5 off coupon if I signed up for text messages and there was no limitation in the description but when I tried using that code it said I couldn't use it unless I spend $45- not nice.

Date of experience: January 27, 2023
Germany
1 review
0 helpful votes
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Straightforward and simple to find what I was looking for.

Date of experience: January 27, 2023
New Zealand
1 review
0 helpful votes
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Didn't like the way the postage changed as the order progressed even though it reconised my country from the begining

Date of experience: January 26, 2023
Florida
1 review
0 helpful votes
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Easy to order
January 27, 2023

Easy to order. Was happy to find my selection. Thank you

Date of experience: January 26, 2023
New Mexico
1 review
0 helpful votes
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I love the book selection
January 27, 2023
Updated review

I love the book selection. It's very rare I don't fine what I am looking for. The only thing that would make it better would be an option to combine shipping from the same vendor.

Date of experience: January 26, 2023

I love this site!
November 1, 2021
Previous review

I love this site!

Date of experience: November 1, 2021
Tennessee
1 review
0 helpful votes
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I ordered this book and the money was taken out of my account to have you guys tell me it was cancelled. Why take payment before the order was filled. Now I can purchase the higher priced one. Sounds a little fishy. Wow you guys only let the good reviews be published. SMH

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
California
1 review
0 helpful votes
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Easy to find the book I wanted to buy, easy system to purchase

Date of experience: January 26, 2023
Maryland
1 review
0 helpful votes
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I love that I can find books that I didn't get long...
January 27, 2023
Updated review

I love that I can find books that I didn't get long ago, but can find on this site!
Absolutely love Alibris

Date of experience: January 26, 2023

Easy, quick and always the correct book!
April 30, 2021
Previous review

Easy, quick and always the correct book!

Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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My house burned in March
January 26, 2023
Updated review

My house burned in March. This makes it easy to buy my favorite movies I lost

Date of experience: January 26, 2023

I was trying to replace my beloved Snowball books after...
November 16, 2022
Previous review

I was trying to replace my beloved Snowball books after losing them in a house fire in March.

Date of experience: November 15, 2022
Indiana
1 review
0 helpful votes
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I've bought lots of books through Alibris
January 26, 2023
Updated review

I've bought lots of books through Alibris. Always easy, never disappointed.

Date of experience: January 26, 2023

Been buying through Alibris for years
June 28, 2022
Previous review

Been buying through Alibris for years. Never been disappointed.

Date of experience: June 27, 2022

Bought many books through Alibris
April 18, 2021
Previous review

Bought many books through Alibris. Never been disappointed.

Date of experience: April 18, 2021
New Zealand
1 review
0 helpful votes
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This was the first time I had purchased a book on this site so I had to register as a new user and make payment which proved remarkably painless.

Date of experience: January 26, 2023