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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,691
shipping
12,681
quality
12,675
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Mississippi
1 review
0 helpful votes
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So sad that audio CDs are no longer created for newer...
February 14, 2023
Updated review

So sad that audio CDs are no longer created for newer books. Shipping prices are getting to be too much.

Date of experience: February 14, 2023

So far, so good
April 30, 2022
Previous review

So far, so good.

Date of experience: April 30, 2022
New York
1 review
0 helpful votes
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I cannot remember passwords to save my life
February 14, 2023
Updated review

I cannot remember passwords to save my life. When I do, if I fat finger, I get locked out.Thanks for letting me sign in as a guest.

Date of experience: February 13, 2023

The State populates with my state's name written out...
March 16, 2023
Previous review

The State populates with my state's name written out and your interface wants it in a two letter code. Had to go back and redo the whole thing because state wasn't recognized. Just take it the way it populates.

Date of experience: February 13, 2023
Georgia
1 review
0 helpful votes
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Trying to ensure my order was for large print proved a little aggravating

Date of experience: February 13, 2023
Iowa
1 review
0 helpful votes
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Was able to find the book I was looking for, and the transaction was quick and easy!

Thank you

Date of experience: February 13, 2023
New Mexico
1 review
0 helpful votes
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Today's was fine
February 14, 2023

Today's was fine. But I ordered this same book two days ago from another seller and the order was cancelled today.

Date of experience: February 13, 2023
New York
1 review
0 helpful votes
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I love buying books on Alibris
February 14, 2023

I love buying books on Alibris. So many good choices and good prices!

Date of experience: February 13, 2023
Illinois
3 reviews
0 helpful votes
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I read this excellent but short novels in about 2 days...
February 14, 2023
Updated review

I read this excellent but short novels in about 2 days each so I'm glad to find used copies! Thank you. Julie

Date of experience: February 13, 2023

Glad to find this gift for my husband
January 23, 2023
Previous review

Glad to find this gift for my husband

Date of experience: January 23, 2023
Georgia
1 review
0 helpful votes
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Nice to find books, especially the low price used ones.

Date of experience: February 13, 2023
New Jersey
2 reviews
0 helpful votes
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You had the book I wanted and the order process was fast and easy.

Date of experience: February 13, 2023
New York
1 review
0 helpful votes
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Had difficulty finding the series number I sought;...
February 14, 2023
Updated review

Had difficulty finding the series number I sought; otherwise, fine.

Date of experience: February 13, 2023

Very accessible, with good descriptions of products...
January 9, 2023
Previous review

Very accessible, with good descriptions of products by dealers.

Date of experience: January 8, 2023

Two books from the '90s appear immediately with very...
September 25, 2022
Previous review

Two books from the '90s appear immediately with very low prices.

Date of experience: September 25, 2022

The front page says save $15 this weekend--that never surfaces again. Then I can sign up for $5 off my order--where do I get that? Managing all these bookstores must be a nightmare--don't complicate things further by having customer offers that disappear once s/he begins ordering.

Date of experience: June 4, 2022
California
1 review
0 helpful votes
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Wanted book found quickly at a great price and ordering...
February 14, 2023
Updated review

Wanted book found quickly at a great price and ordering was easy.

Date of experience: February 13, 2023

Finding particularly wanted books or DVD's at Alibris...
January 6, 2021
Previous review

Finding particularly wanted books or DVD's at Alibris often at very affordable prices is a continuing enjoyment.

Date of experience: January 6, 2021
Indiana
1 review
0 helpful votes
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New customer, received a book today, not as described, processed a return, return was easy, will avoid this seller.

Date of experience: February 13, 2023
Nevada
1 review
0 helpful votes
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Trying to enter a different billing address and shipping address was cumbersome...perhaps it could be easier? Or did i miss something?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 13, 2023
Louisiana
1 review
0 helpful votes
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I am a long-time fan and have bought tons of books...
February 13, 2023
Updated review

I am a long-time fan and have bought tons of books on your site; it is one of my favorites.

Date of experience: February 13, 2023

I have always loved this website
February 4, 2021
Previous review

I have always loved this website

Date of experience: February 4, 2021
Florida
1 review
0 helpful votes
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What I found was excellent!
March 15, 2023

What I found was excellent! Selection was limited.

Date of experience: February 13, 2023
Delaware
1 review
0 helpful votes
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Good search process but could not go back to order another book once I got to check out page. Had to reopen application in another window

Date of experience: February 13, 2023
Virginia
2 reviews
0 helpful votes
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I've tried browsing three other sites today and my selections weren't in their inventory. I found too many titles I want in this site! I will return!

Date of experience: February 13, 2023
Pennsylvania
1 review
0 helpful votes
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After your system recommended a chipper option, you...
March 15, 2023
Updated review

After your system recommended a chipper option, you cancel my order. Obviously, the system was wrong. I had to reorder. I'm little disappointed.

Date of experience: February 13, 2023

Simple and smoothly shopping experience
February 12, 2023
Previous review

Simple and smoothly shopping experience

Date of experience: February 12, 2023
Maryland
1 review
0 helpful votes
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All the books I've purchased arrive in a timely fashion...
February 13, 2023
Updated review

All the books I've purchased arrive in a timely fashion in fine condition. Thanks for all.

Date of experience: February 13, 2023

All satisfaction is high
March 20, 2022
Previous review

All satisfaction is high. Great service. Great selection.

Date of experience: March 20, 2022
Arkansas
1 review
0 helpful votes
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When I signed in, my cart emptied and I could not recall the 3rd title I had selected. I also found I was unable to easily moved back from the cart to continue shopping.

Date of experience: February 13, 2023