Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like Alibris' search function structure - makes it easy to find what I'm looking for and pinpoint the copy I want.
1st time order, a little surprised by the shipping costs.
I really find it good, though I wish I had an option to compare if books in my cart were being sold by the same retailer for a lower price total instead of needing to go hunt and check
All very good EXCET a change of my eMail already on file to NEW eMail as reflected in this guest order. New eMail is *******@icloud.com
Quick easy to find titles with sufficient details regarding condition of books and availability.
A place I didn't expect to find some good country music
Found what I wanted and ordered it, all in a few minutes.
I won't use Amazon, and you always have the books I want.
Reasonably priced books and shipping to Canada isn't a complete cash grab like some sites.
Found the book i wanted and has paypal option
Easy to find books and shipping not ridiculous.
Fast search engine and many choices from which to choose.
I have shopped with you several times and have always been pleased.
I wanted to check my basket and couldn't see it until the end of the transaction. It would be nice to have the icon be available.
I've bought from here before and have found it to be excellent.
Efficient online system. Looking forward to receiving the book.
I love everything about Alibris except that it is now owned by Amazon. I strongly dislike that bit.
I have purchased many times and always been pleased.
Clean up the first time shopping cart user page to show a create account button.
You folks had a very old shipping address on file it was necessary for me to put in the new addres four times
Good Easy to navigate. Had some trouble with wish list. Finding it but found it at the bottom.
Had a hard time deleteing the number of books in my cart. Had to go to the very end. I didn't want 4 copies of the same book.
By far, Alibris is the best and easiest site to navigate!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

