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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,665
shipping
12,655
quality
12,649
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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I like Alibris' search function structure - makes it easy to find what I'm looking for and pinpoint the copy I want.

Date of experience: February 17, 2023
Oregon
1 review
0 helpful votes
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1st time order, a little surprised by the shipping costs.

Date of experience: February 17, 2023
Israel
1 review
0 helpful votes
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I really find it good, though I wish I had an option to compare if books in my cart were being sold by the same retailer for a lower price total instead of needing to go hunt and check

Date of experience: February 17, 2023
Missouri
1 review
0 helpful votes
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All very good EXCET a change of my eMail already on file to NEW eMail as reflected in this guest order. New eMail is *******@icloud.com

Date of experience: February 17, 2023
Australia
1 review
0 helpful votes
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Quick easy to find titles with sufficient details regarding condition of books and availability.

Date of experience: February 16, 2023
Washington
1 review
0 helpful votes
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A place I didn't expect to find some good country music

Date of experience: February 16, 2023
Illinois
2 reviews
0 helpful votes
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Found what I wanted and ordered it, all in a few minutes.

Date of experience: February 16, 2023
Oregon
1 review
0 helpful votes
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I won't use Amazon, and you always have the books I want.

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Reasonably priced books and shipping to Canada isn't...
February 17, 2023
Updated review

Reasonably priced books and shipping to Canada isn't a complete cash grab like some sites.

Date of experience: February 16, 2023

Found the book i wanted and has paypal option
November 12, 2022
Previous review

Found the book i wanted and has paypal option

Date of experience: November 11, 2022

Easy to find books and shipping not ridiculous
September 24, 2022
Previous review

Easy to find books and shipping not ridiculous.

Date of experience: September 23, 2022
Arizona
2 reviews
0 helpful votes
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Fast search engine and many choices from which to choose.

Date of experience: February 16, 2023
Arizona
3 reviews
1 helpful vote
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I have shopped with you several times and have always been pleased.

Date of experience: February 16, 2023
North Carolina
1 review
0 helpful votes
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I wanted to check my basket and couldn't see it until the end of the transaction. It would be nice to have the icon be available.

Date of experience: February 16, 2023
Australia
1 review
0 helpful votes
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I've bought from here before and have found it to be excellent.

Date of experience: February 16, 2023
Wisconsin
1 review
0 helpful votes
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Efficient online system
February 16, 2023

Efficient online system. Looking forward to receiving the book.

Date of experience: February 16, 2023
Nevada
1 review
0 helpful votes
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I love everything about Alibris except that it is now owned by Amazon. I strongly dislike that bit.

Date of experience: February 16, 2023
Missouri
2 reviews
0 helpful votes
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I have purchased many times and always been pleased.

Date of experience: February 16, 2023
California
1 review
0 helpful votes
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Clean up the first time shopping cart user page to show a create account button.

Date of experience: February 16, 2023
Iowa
2 reviews
0 helpful votes
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You folks had a very old shipping address on file it was necessary for me to put in the new addres four times

Date of experience: February 16, 2023
Virginia
1 review
0 helpful votes
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Good Easy to navigate
February 16, 2023
Updated review

Good Easy to navigate. Had some trouble with wish list. Finding it but found it at the bottom.

Date of experience: February 16, 2023

Had a hard time deleteing the number of books in...
January 2, 2023
Previous review

Had a hard time deleteing the number of books in my cart. Had to go to the very end. I didn't want 4 copies of the same book.

Date of experience: December 2, 2022

My favorite used book store
April 6, 2022
Previous review

My favorite used book store.

Date of experience: April 6, 2022
New Mexico
1 review
0 helpful votes
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By far, Alibris is the best and easiest site to navigate!

Date of experience: February 16, 2023