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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,609
shipping
12,599
quality
12,593
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Only problem was no way to instruct delivery person to place item in a more secure place inside our enclosed porch.

Date of experience: February 20, 2023
South Carolina
1 review
0 helpful votes
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I enjoy this site
February 20, 2023

I enjoy this site. Had a little trouble updating address. I have always had good service on this site.

Date of experience: February 20, 2023
Georgia
1 review
0 helpful votes
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Fantastic selection of books with extraordinary discounts! I just enjoy shopping here! Thanks! Especially for me on a fix income & retire military! Thank U!

Date of experience: February 20, 2023
South Carolina
1 review
0 helpful votes
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Easy to locate the material and clear instructions on checkout process

Date of experience: February 20, 2023
GB
1 review
0 helpful votes
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Two items cancelled in two days
March 22, 2023

I've recently made some large orders through Alibris and was thrilled by their (generally) much lower prices for second hand books. However, within the space of two days, two items were cancelled as Alibris apparently no longer had the stock available, and they invited me to repurchase the items... But in both cases, the only copies available were substantially more expensive (almost 5 times more expensive in case, and £25 more expensive in the other). Is this just a way for Alibris or its sellers to price gouge? Hook us in with cheap copies, make them unavailable, and then coerce us into rebuying at a higher rate?

In 18 years at Amazon, such a cancellation has happened maybe twice. So why has it been twice in two days with Alibris? It seems absurd.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2023
California
1 review
0 helpful votes
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The books are great the shipping cost is too expensive

Date of experience: February 19, 2023
California
1 review
0 helpful votes
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Trying to edit my address was not as easy as it could have been. And there was no option to save the new address once I updated it.

Date of experience: February 19, 2023
Illinois
1 review
0 helpful votes
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I get wonderful service & good quality of products.

Date of experience: February 19, 2023
Massachusetts
1 review
0 helpful votes
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I had found a copy of the book I was looking for at $40 when I was shopping. When I logged in my cart was empty and the $40 book was gone.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2023
Tennessee
1 review
0 helpful votes
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I'm praying the Bible is in as good a shape as you claim it's in! It's a gift for my incarcerated Son. Thank You!

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Happy to find a "Fine" condition copy of this anthology, which I'd had as a child.

Date of experience: February 19, 2023
West Virginia
1 review
0 helpful votes
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I found what I wanted quick and easy, the price was exceptional.

Date of experience: February 19, 2023
New Jersey
2 reviews
0 helpful votes
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I found what i was looking for and at a great price and great condition of the product.

Date of experience: February 19, 2023
Delaware
1 review
0 helpful votes
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I love this sight for books
February 19, 2023

I love this sight for books. Every single book I receive is in excellent condition and they are the least expensive as well.

Date of experience: February 19, 2023
New Zealand
1 review
0 helpful votes
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Paying options limited for customers outside the us

Date of experience: February 19, 2023
Pennsylvania
2 reviews
0 helpful votes
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Found the book I wanted at half the price of Amazon

Date of experience: February 19, 2023
New Jersey
1 review
0 helpful votes
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So far so good!
February 19, 2023
Updated review

So far so good! Like that I can see different ratings of the books i'm buying--from fair to good to like new. (I've ordered from y'all before...tracking my packages is half the fun! Oh anticipation...!)

Date of experience: February 19, 2023

Super fast and easy
February 8, 2023
Previous review

Super fast and easy. Too easy, actually, as I came here looking for ONE book and ended up getting THREE books. Thank you!

Date of experience: February 8, 2023
New Jersey
1 review
0 helpful votes
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It was super easy and fast to find everything I was looking for at fantastic prices. I am stoked to have found a bunch of my favorite CDs to gift my wacky neighbor for her birthday. Heck yeah :)

Date of experience: February 19, 2023
Michigan
2 reviews
0 helpful votes
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It was a little confusing that the free shipping option did not register until final checkout.

Date of experience: February 19, 2023
Tennessee
1 review
0 helpful votes
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Easy check out but difficult to determine which book...
February 19, 2023
Updated review

Easy check out but difficult to determine which book to buy. That is on me, though. Thank you.

Date of experience: February 19, 2023

Thanks
August 8, 2022
Previous review

Thanks. Quick and efficient.

Date of experience: August 7, 2022

Quick, easy
February 17, 2022
Previous review

Quick, easy.

Date of experience: February 17, 2022