Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,701
shipping
12,691
quality
12,685
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
2 reviews
5 helpful votes
Follow Jackie T.
Unfollow Jackie T.
Share Review
Report Review

Thank you for the great shopping experience. This site is easy to understand and follow. I'll be back!

Date of experience: May 8, 2023
Florida
1 review
0 helpful votes
Follow Suzanne F.
Unfollow Suzanne F.
Share Review
Report Review

Good selection of books in the subject I was searching for, but Postage too high. If more than one book is coming from a particular seller then there should be discounted postage. I am paying more in postage than the individual books.

Date of experience: May 8, 2023
Oregon
1 review
0 helpful votes
Follow Leslie N.
Unfollow Leslie N.
Share Review
Report Review

Finding a book went smoothly and the order system is convenient and quick.

Date of experience: May 8, 2023
Georgia
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Past service has been great and my "go to" site for books. But, I'll see how this one goes. (Richard Westbrook)

Date of experience: May 8, 2023
New Jersey
1 review
0 helpful votes
Follow LORRAINE A.
Unfollow LORRAINE A.
Share Review
Report Review

I was very disappointed that it wasn't clearly stated that e-books do not qualify for any coupon savings

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2023
Kentucky
2 reviews
0 helpful votes
Follow Melvin B.
Unfollow Melvin B.
Share Review
Report Review

Simple & transparent & satisfying
May 8, 2023
Updated review

Simple & transparent & satisfying. Thank you & God bless you, now & forever.

Date of experience: May 7, 2023

Payment declined
March 1, 2023
Previous review

Payment declined. When i requested chsnging payment type, it said I had no recent orders. I reordered from a different selker. The original order will expire in early February.

Date of experience: January 30, 2023

I could do without the horses & lions
October 29, 2022
Previous review

I could do without the horses & lions. I wish the shipping charges were lower. God bless you. Thank you.

Date of experience: October 29, 2022

Glorious, except for the laborious "human" obstacle
October 7, 2022
Previous review

Glorious, except for the laborious "human" obstacle.

Date of experience: October 7, 2022

I had added 2 or 3 items to my cart
July 27, 2021
Previous review

I had added 2 or 3 items to my cart. I forgot my password and had to reset it. When I returned to your website, my cart was empty? When I searched for them, I could not locate them again? [email protected]

Date of experience: July 26, 2021
Minnesota
1 review
0 helpful votes
Follow Joy Y.
Unfollow Joy Y.
Share Review
Report Review

Easy to navigate and always find what I'm looking for.

Date of experience: May 7, 2023
New York
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Simple and quick; website was very friendly to use!

Date of experience: May 7, 2023
Georgia
1 review
0 helpful votes
Follow Wendy H.
Unfollow Wendy H.
Share Review
Report Review

First time user and am very pleased w selection ease of page

Date of experience: May 7, 2023
Washington
1 review
0 helpful votes
Follow Heather D.
Unfollow Heather D.
Share Review
Report Review

Super easy
May 7, 2023

Super easy. Liked that I could use PayPal to purchase

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
Follow ANITA P.
Unfollow ANITA P.
Share Review
Report Review

I found the books on my list and they are described as in good condition.

Date of experience: May 7, 2023
Canada
1 review
0 helpful votes
Follow Barry K.
Unfollow Barry K.
Share Review
Report Review

Always had good luke with Alibris especially with used hardcover books. I`ll keep buying here.

Date of experience: May 7, 2023

Always a great experience shopping with alibris
February 14, 2022
Previous review

Always a great experience shopping with alibris. Never an issue!

Date of experience: February 14, 2022
California
1 review
0 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Share Review
Report Review

Wow!
May 7, 2023
Updated review

Wow! Alibris has EVERYTHING! Music and movies I spent years trying to find. Wonderful! Great prices and fast shipping.

Date of experience: May 7, 2023

Easy enough
March 28, 2023
Previous review

Easy enough. There is sticker shock at checkout for the huge shipping total.

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
Follow Susan A.
Unfollow Susan A.
Share Review
Report Review

Not crazy about separate shipping charge per book.

Date of experience: May 7, 2023
New Mexico
1 review
0 helpful votes
Follow Randall M.
Unfollow Randall M.
Share Review
Report Review

Always a good value and excellent service. Long time customer.

Date of experience: May 7, 2023
Illinois
3 reviews
0 helpful votes
Follow Crystal U.
Unfollow Crystal U.
Share Review
Report Review

So many books to choose from and at such fabulous prices WOW Thank you so much for being in business!

Date of experience: May 7, 2023
New Jersey
1 review
0 helpful votes
Follow Jill V.
Unfollow Jill V.
Share Review
Report Review

Very good search results that helped me find the edition I wanted at the best price available.

Date of experience: May 7, 2023
New York
1 review
0 helpful votes
Follow Jesse S.
Unfollow Jesse S.
Share Review
Report Review

Repeat customer
May 7, 2023
Updated review

Repeat customer. Easy to find the books I was looking for.

Date of experience: May 7, 2023

Website worked smoothly
January 2, 2023
Previous review

Website worked smoothly.

Date of experience: January 2, 2023
Florida
1 review
0 helpful votes
Follow Loranda X.
Unfollow Loranda X.
Share Review
Report Review

So far so good
May 7, 2023

So far so good. Hopefully the book is in great condition.

Date of experience: May 7, 2023
Arizona
1 review
0 helpful votes
Follow Patricia U.
Unfollow Patricia U.
Share Review
Report Review

It was easy to find what I was looking for and easy to compare product condition and price.

Date of experience: May 6, 2023