Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love finding used copies of lovely books on your site.
I love finding quality used books and you make it easy!
I'm glad you guys ship to Guam. Ebay and other online books stores don't. I don't understand that.
Had everything I was looking for! At grab-it-now prices!
It's so easy and affordable. I use it for every course.
Great found exactly what I wanted fast and great pricing
I can only tell you what you DIDN'T do. You DIDN'T keep me waiting for two hours. You DID provide me with a way to give you my NEW credit card number. You DIDN't charge me double for two books (paperbacks) going to the same address.
As usual, Alibris has been speedy and has what I want.
Don't understand why I was made to change my password today. I have been ordering from you for probably 15 years.
Alibris is always my go-to place to find good used books.
Very fast-- from check in to double checking and marking check out.
I can push a button, remember my password, type in the title I want and done.
Easy search method (though sometimes the search bar froze when looking through a seller's inventory).
Website is fast and easy to navigate. With no clutter and no marketing ads obliterating the viewable portion of the screen, there were few time wasting.distractions.
The free shipping offer is a little confusing... but lots of quality books for great prices!
Found what I needed at a reasonable price. Thank You.
The whole process, from book search to confirmed order took less than 5 minutes! Great selection, Alibris!
Easy site to use. Great shipping prices. Great variety of books.
Love that I can find old & out of print books that I have fallen in love with!
Always a great place to find out of print books
Easy to search and easy to enter purchase information
Easy and quick. Books arrive in good time and in good shape.
Good prices and wonderful selection of books!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

