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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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I had to retype my information
July 2, 2023

I had to retype my information. Thus, the editing function was unclear.
When I typed save & continue, the page had cleared ALL my information.

Date of experience: June 2, 2023
Nevada
1 review
0 helpful votes
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Shipping takes long
July 2, 2023

Shipping takes long. Should lower first time use coupon code. Should not be $50+

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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They have rare books and they correspond with you regularly.

Date of experience: June 2, 2023
Tennessee
1 review
0 helpful votes
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Difficult to see what shipping I was being charged for. Check out was clunky.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Illinois
1 review
0 helpful votes
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Addall got its name by adding and displaying price with shipping in the search results. It's understandable, but disappointing.

Date of experience: June 2, 2023
Louisiana
1 review
0 helpful votes
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The Alibris website is always a breeze to cruise through. No hidden 'add on' traps like other book selling outlets. Straight forward and simple buying without the complications! Alibris is my number one book buying marketplace. I've been to the rest, Alibris is the best!

Mark B.
New Orleans

Date of experience: June 2, 2023

Very easy to order..
August 10, 2022
Previous review

Very easy to order. Not confusing at all like other online book websites.

Date of experience: August 10, 2022

Very easy
August 10, 2022
Previous review

Very easy. Idiot proof!

Date of experience: August 10, 2022
California
1 review
0 helpful votes
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Quickly found what I was looking for; easy checkout.

Date of experience: June 2, 2023
New York
1 review
0 helpful votes
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I love this site
June 2, 2023

I love this site. I've always received good quality books.

Date of experience: June 2, 2023
New Jersey
2 reviews
0 helpful votes
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Easy to find books, website is clear and well organized

Date of experience: June 2, 2023

Easy ordering
October 10, 2022
Previous review

Easy ordering

Date of experience: October 9, 2022
Pennsylvania
1 review
0 helpful votes
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Very easy to order
June 2, 2023

Very easy to order. Good price and reasonable shipping.

Date of experience: June 1, 2023
Maryland
1 review
0 helpful votes
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L am very excited to once again have the Bible in 26 translations. L gave my other to my daughter. Lt has been a few years to get another. Thank you for your prompt service.

Date of experience: June 1, 2023
Ohio
1 review
0 helpful votes
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Love this site, very reasonable and great quality
June 2, 2023
Updated review

Love this site, very reasonable and great quality.

Date of experience: June 1, 2023

Love this site, so easy and inexpensive
January 16, 2022
Previous review

Love this site, so easy and inexpensive

Date of experience: January 15, 2022
North Carolina
1 review
0 helpful votes
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Why can't I keep more than one credit card on file?
July 2, 2023
Updated review

Why can't I keep more than one credit card on file? I shouldn't have to enter my information again when I switch from personal to business credit card. I should be able to keep two or more cards on file and simply choose the one I want to use.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2023

The Alibris site went down when I submitted my order
January 4, 2022
Previous review

The Alibris site went down when I submitted my order. I had to back up two pages and resubmit the order. (I hope it went through only once!)

Date of experience: December 5, 2021
Washington
1 review
0 helpful votes
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Was quick and easy to find the book I was looking for, many options as far as condition, price. And 1.49 is sooo much nicer than almost $30.00!

Date of experience: June 1, 2023
California
2 reviews
0 helpful votes
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I prefer guest checkout and being forced to create an account

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
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Except for the password and registered customer confusion; it was easy and quick and I appreciate your service in the past orders. Thank you

Date of experience: June 1, 2023

Checkout took a long time, many times reentering the...
November 9, 2022
Previous review

Checkout took a long time, many times reentering the same information perhaps bc i chose a billing address from the box below when the initial one was correct

Date of experience: November 8, 2022
Texas
1 review
0 helpful votes
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First book was advertised on Pinterest at $15 ON SALE so I thought, why not check alibris and saved so much, though book is only marked fair, but then I saw another book listed below it that I had not thought of but that will be great for learning saltwater fly fishing. So I got both books for less than the "sale price" that I almost went for. THANK YOU!

Date of experience: June 1, 2023
North Dakota
1 review
0 helpful votes
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Website fairly terrible
July 1, 2023

Website fairly terrible. Trouble navigating. Feel free to contact me if you're truly interested.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
California
1 review
0 helpful votes
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I love finding used copies of lovely books on your site.

Date of experience: June 1, 2023

I love finding quality used books and you make it easy!
November 5, 2022
Previous review

I love finding quality used books and you make it easy!

Date of experience: November 4, 2022
California
1 review
0 helpful votes
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I'm glad you guys ship to Guam
June 1, 2023

I'm glad you guys ship to Guam. Ebay and other online books stores don't. I don't understand that.

Date of experience: June 1, 2023