Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping is too expensive for any more than 3 stars!
Easy to find what I'm looking for at a good price.
The site is as easy to navigate as Amazon - and I usually find what I want for a much better price.
Found what I wanted, even though I misspelled a word!
Always easy but shipping cost is getting to be a lot.
Easy to navigate and have not had any problems with orders received.
Easy to place orders. The only time I have had trouble with a book I received, they stood behind me and took care of it.
Always fair and stands behind any problems.
Can't get my $5 off and confusing on how to get cheapest way to buy.
Facing a project in a subject area for which I have no experience. WHAT DO I DO? Go to Alibris, of course. Get my feet (and mind) on a sound footing.
Finding a book to treasure is a cosy affair on Alibris
You have access to books I gave up trying to find. Now found. Yipee!
The world's wisdom in one place that is every place in the world
Easily found what I was looking for at a good price and good shipping.
Easy to search for what I'm looking for and find the cheapest/best deal.
Wonderful to be able to pick up a book so cheaply and help out the selling charity.
Saved me $20 by not using Amazon. Wish google results had shown your website easier/earlier
I want to delete old addresses and payment cards but can't seem to do that.
I was easily able to find what I wanted and check out.
Find what I want, at a price I can afford and receive them within a week.
Easy and quick. Can't wait to have book delivered.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

