Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,029
value
12,645
shipping
12,635
quality
12,629
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Marla E.
Unfollow Marla E.
Share Review
Report Review

Quick and easy book-finding and placing of order. I used Alibris for a number of years in the past - until finances no longer permitted. Now finances are back, and so am I.

Date of experience: June 9, 2023
California
1 review
0 helpful votes
Follow William P.
Unfollow William P.
Share Review
Report Review

Good easy process, cheap shipping and prices that make it easy to not have to use Amazon

Date of experience: June 9, 2023
Colorado
1 review
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Share Review
Report Review

I found a book I've needed for research purposes several years, and the price was very affordable.

Date of experience: June 9, 2023

I can always find what I am looking for on the site,...
December 31, 2021
Previous review

I can always find what I am looking for on the site, and when I make a purchase from a dealer rather than a corporate entity, I feel better too.

Date of experience: December 31, 2021

This is a great way to find books on specialized areas...
December 22, 2021
Previous review

This is a great way to find books on specialized areas of knowledge. It helps with the research when you live far away and in the woods.

Date of experience: December 22, 2021
Arkansas
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

I am bent on dominating my world and JoseSilva will be my number one teacher/helper to me in this. Thank you very much!

Date of experience: June 9, 2023
Tennessee
1 review
0 helpful votes
Follow Elaine K.
Unfollow Elaine K.
Share Review
Report Review

My S.O
June 10, 2023

My S.O. In nursing home. The only thing he wants to see. Thank you so much.

Date of experience: June 9, 2023
New York
1 review
0 helpful votes
Follow Nancy B.
Unfollow Nancy B.
Share Review
Report Review

Return in process of order #*******, which I thought, was going to be a two book set of Tom Sawyer and Huck Finn. Instead I received one book containing condensed versions of these masterpieces. I'm assuming order #******* will contain the complete texts.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
California
1 review
0 helpful votes
Follow phillip Q.
Unfollow phillip Q.
Share Review
Report Review

It moved well, concerned if it's "used book" or condition

Date of experience: June 9, 2023
North Carolina
2 reviews
0 helpful votes
Follow J. U.
Unfollow J. U.
Share Review
Report Review

1) I wanted to make a purchase as a guest, but because I had a previous account I was forced to sign in that way. Didn't know my password so I had to reset my password.

2) When I got toward the end of checking out, an old shipping address was listed. I could not update it there. I had to leave the website, search it again, sign-in again, and then update my account.

3) Because I left the checkout to fix the shipping address, I had to re-enter my credit card information.

4) In order to send this feedback, I was forced to check the box allowing my feedback to be published publically. REMOVE THAT!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
Washington
1 review
0 helpful votes
Follow Diane P.
Unfollow Diane P.
Share Review
Report Review

1st time user so far so good Will decide when shipment received

Date of experience: June 9, 2023
Hawaii
1 review
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Share Review
Report Review

Credit card update procedure is super -- a joy to use.

Date of experience: June 9, 2023
New York
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

With so many versions of War and Peace, it might have been hard to choose. The filters and descriptions were very helpful.

Date of experience: June 9, 2023

Easy to find what I want
April 16, 2021
Previous review

Easy to find what I want

Date of experience: April 16, 2021
Wisconsin
1 review
0 helpful votes
Follow Ruth V.
Unfollow Ruth V.
Share Review
Report Review

Perfect
June 9, 2023

Perfect. I located the book I wanted easily. The payment process went smoothly. I'm looking forward to receiving my book.

Date of experience: June 9, 2023
Australia
1 review
0 helpful votes
Follow Stacy X.
Unfollow Stacy X.
Share Review
Report Review

Easy but excessive shipping cost only revealed after you took my credit card info.

Date of experience: June 9, 2023
California
1 review
0 helpful votes
Follow Ashley H.
Unfollow Ashley H.
Share Review
Report Review

My favorite thing about this site, second only to the fact that I get to buy used books, is I can see where books are coming from which means I can choose the seller closest to me. It's a simple thing that makes me ridiculously happy.

Date of experience: June 9, 2023
Indonesia
1 review
0 helpful votes
Follow Charles F.
Unfollow Charles F.
Share Review
Report Review

Shopping was easier than I expected. My 1 issue is you charged me tax on shipping fees. In Pa you only pay tax on the purchase price.

Date of experience: June 9, 2023
Missouri
1 review
0 helpful votes
Follow SARAH F.
Unfollow SARAH F.
Share Review
Report Review

Love the books and the quality has been good so far

Date of experience: June 9, 2023
Florida
2 reviews
0 helpful votes
Follow Iris W.
Unfollow Iris W.
Share Review
Report Review

Excellent prices; website works well; great choice of various conditions of books.

Date of experience: June 9, 2023
New Hampshire
1 review
0 helpful votes
Follow Karen W.
Unfollow Karen W.
Share Review
Report Review

Easy to checkout and greatly appreciate the coupon granted during the checkout process. Thankyou!

Date of experience: June 9, 2023
Iowa
2 reviews
0 helpful votes
Follow Elizabeth K.
Unfollow Elizabeth K.
Share Review
Report Review

Best shopping for books around
June 9, 2023

Best shopping for books around. Reliable and decent shipping.

Date of experience: June 8, 2023
West Virginia
1 review
0 helpful votes
Follow Timothy P.
Unfollow Timothy P.
Share Review
Report Review

You had the books I desired at very reasonable prices. So that I will receive important books to read.

Date of experience: June 8, 2023