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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,030
value
12,647
shipping
12,637
quality
12,631
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent customer service
June 22, 2023
Updated review

I put a number of books in my cart but forgot my password. When I reset my password, it erased my cart. When I went back to reselect the books, they were not available - probably sitting in a cyber cart ready to be restocked because I forgot my password when I made selection.

Within 10 minutes of sending my concern, I received feedback that confirmed and acknowledged the inconvenience!

Date of experience: June 22, 2023

I put a number of books in my cart but forgot my password. When I reset my password, it erased my cart. When I went back to reselect the books, they were not available - probably sitting in a cyber cart ready to be restocked because I forgot my password when I made selction.

Date of experience: June 22, 2023
Washington
1 review
0 helpful votes
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Very easy site to use, and least expensive price I have found on the internet top marks!

Date of experience: June 22, 2023
North Carolina
1 review
0 helpful votes
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I selected a NEW copy of the book I wanted. However, after checking out, I do not see the condition of the book under "Order Details"

Date of experience: June 22, 2023
Hawaii
1 review
0 helpful votes
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Love to use Alibris because i can't stand Amazon, but the UI is a bit clunky...
With the function that finds you better deals by combining shipping etc, there should be a way to approve or deny each proposed modification on a item-by-item basis. If you want to combine shipping on some items but you don't want to buy a slightly cheaper version of others, you have to back out of the process entirely and do it manually, since your options at this point are all-or-nothing. Its a great feature just too inflexible at times for my tastes.
<3

Date of experience: June 22, 2023
Arizona
1 review
0 helpful votes
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I found the book I wanted so that was a big plus right there. I look forward to returning to find other items I want.

Date of experience: June 21, 2023
Missouri
1 review
0 helpful votes
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Availability of a wide variety of genre are why I keep coming back And the delivery times aren't half bad either!

Date of experience: June 21, 2023

My favorite place to get great literature
March 20, 2023
Previous review

My favorite place to get great literature

Date of experience: March 20, 2023

Best website ever!
April 29, 2022
Previous review

Best website ever!

Date of experience: April 29, 2022
Utah
2 reviews
0 helpful votes
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I always get what I am looking for at a good price
June 22, 2023
Updated review

I always get what I am looking for at a good price.

Date of experience: June 21, 2023

No room for improvement
October 2, 2022
Previous review

No room for improvement

Date of experience: October 2, 2022
Minnesota
1 review
0 helpful votes
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Sent my previous book to my old address, even though I updated it.

Date of experience: June 21, 2023
North Carolina
1 review
0 helpful votes
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First time customer!
June 21, 2023

First time customer!
I've never purchased used books for my grands. I hope this works out. I hope to return.

Date of experience: June 21, 2023
Colorado
1 review
0 helpful votes
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It is great to be able to find all these books. I'm a bit disappointed that the shipping charges almost equal the purchased items. I didn't understand that they were all coming from different booksellers. Looking forward to what's coming in my mailbox! Thank you. J.olsen

Date of experience: June 21, 2023
Maryland
1 review
0 helpful votes
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Good site, good selection, and found the book at need at a good price/condition/S&H point.

Date of experience: June 21, 2023

Good site
July 19, 2022
Previous review

Good site.

Date of experience: July 18, 2022

Good selection & prices
July 5, 2022
Previous review

Good selection & prices.

Date of experience: July 5, 2022

Good selection; great prices
August 23, 2021
Previous review

Good selection; great prices.

Date of experience: July 24, 2021
Utah
1 review
0 helpful votes
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...
June 21, 2023

...

Date of experience: June 21, 2023
Connecticut
1 review
0 helpful votes
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I was attempting to only buy one book,but 2 Items kept appearing at checkout. Finally, I was able to correct problem.

Date of experience: June 21, 2023

Hi, Alibris It seemed to take forever to make this purchase. I purchased from Alibris before, which was much easier. It was difficult to get to Music section and you seemed to add items. Finally, I signed up for coupons to receive $5.00 coupon for "Blue" by Joni Mitchell and discovered later that it applied to only a $50 purchase. Where was my Valentine's Day savings? This happened to be a gift for my partner. If it were for me, I probably would not have made my purchase.

Date of experience: February 14, 2022
Texas
1 review
0 helpful votes
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Quickly found item was looking for and fast checkout! Great!

Date of experience: June 21, 2023
Virginia
1 review
0 helpful votes
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About ten years ago, I ordered a lot of books from...
July 21, 2023
Updated review

About ten years ago, I ordered a lot of books from Alibris. Then one did not arrive. I tried again and again for weeks to get delivery or a refund. I finally gave up and stopped ordering. It has cost you thousands of dollars. You still owe me $18.

Date of experience: June 21, 2023

While this order was OK, a previous order several years ago never arrived, and was never refunded, despite numerous requests. You still owe me $18. I did not place an Alibris order for at least five years.

Date of experience: April 3, 2021
Illinois
1 review
0 helpful votes
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It burns me out that goodwill gets items for free and sells them at almost retail value.

Date of experience: June 21, 2023
Texas
1 review
0 helpful votes
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Shopping with Alibris is easy, simple, and enables customers to strike their own perfect balance between affordability and quality, by choosing the best books between the well-used, the gently-used, and the brand-new.

Thank you for a pleasant purchasing experience!

Date of experience: June 21, 2023
Washington
1 review
0 helpful votes
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Really appreciate that you consistently and regularly update items in I've placed and left in my cart if they wind up not being in stock but I haven't purchased them yet.

Date of experience: June 21, 2023

Love Alibris!
January 13, 2023
Previous review

Love Alibris! Please continue the great work... just make sure that when you label a book as Audiobook Format that this is correct; had a recent issue w/ buying something via your site that was labeled as audio but was "just" a regular book-book.

Date of experience: January 13, 2023

I love Alibris
December 15, 2022
Previous review

I love Alibris. Especially how I'll put something in my cart but not buy it immediately and you'll let me know consistently if that items' no longer available. Very helpful. As is your (recent?) change on yr website to make searching for audiobooks easier!

Date of experience: December 15, 2022
Germany
1 review
0 helpful votes
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Would have been nice to know earlier that international shipping was going to be so much more expensive. Other websites can do this. Please update your software!

Date of experience: June 21, 2023
New York
1 review
0 helpful votes
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I love the description of book's condition. Makes it easy to choose

Date of experience: June 20, 2023