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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Always effective. Prefer alibris over Amazon whenever possible.
Enjoy your vendor Thrift Books...always good quality and good service... will shop through them and Alibris when I can...thanks!
Always a pleasant experience to shop with Alibris. Very professional service and great quality products!
I enjoy shopping with Alibris. It's easy, they carry a large volume of content, and the pricing is competitive. Thank you, Alibris!
I'm glad to be back. Getting reinstated wasn't too difficult. Keep the books coming...ebooks aren't a complete experience.
One of your sellers owes me a book that was charged for but never shipped.
Your inventory is so vast that finding the sought for book took a little effort but I am confident that I will enjoy the book in the company of my book group.
Easy, user friendly site with large book selection
I love that you are not Amazon. User friendly site is nice. I hope to get a call if anything goes wrong.
Easy to process. Anxious to receive and start my 15 minute meals with Jamie. Love his show.
Awesome. My children's favorite books for my sister's 1-Year-Old Grandson!
Found Book that was hard to find. I used to read this book to my children and now I want to get it for my great-nephew.
I like that I can take my time while deciding what I want.
I like shopping at Alibris. Missing images and descriptions on some items can be disappointing. But the site is easy to use for the most part.
Your shopping cart could make it easier to keep tabs of our total if it included shipping costs, instead of me having to use a calculator to add in the shipping of each book. You don's see the combined balance until checkout. Also, it was hard for me to change my shipping address to a family member. Once I finally figured out how to add a shipping address, I had to reenter my credit card information. You could have made it easier to select a different address than my own.
I have been looking for this book at an affordable price for ages. I am so pleased that I found it here!
Am a return customer to Alibris. Great company that runs very efficiently. They never disappoint.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

