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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Website is easy to use and gives access to a wide range of books
Shipping charges seem too high—especially for a small item
Great variety, especially older vintage albums. Shipping is high, though.
Good selection, reasonable prices, timely service and turn around, great service
WELL PLEASED WITH PRICES AND VARIETY
Well pleased with the variety and the good service
Good prices compared with Amazon. I always look at the Alibris price and nine times out of ten I buy there.
If the initial item was not available, why was it listed?
Find your book, click and pay, receive and read it! What could be more simple? LOVE Alibris!
I trust the booksellers on Alibris to give an accurate description of the book, it's author and condition. This doesn't happen on Amazon or Ebay, where the condition is not posted, or the author may not even be listed.
Good prices, but nine bucks shipping for two used cd's? I see how you keep your profit margins up.
A little disheartening when shipping is more than your total spent on books but they try to save you money where they can and they have great selection and great prices.
Quick and easy process, but they don't push or rush you.
Highly recommend.
Usually very reasonable prices, although there are still volumes I have purchased that have prices which cost more than the rest of the series combined. Seems a bit like scalping on the part of some sellers, I don't know if that is something that can be controlled.
Please do NOT limit the number of letters that can be input in the mailing address space.
While my shipping address is in UK as is the book you charged me $ 27 to ship the book which is the price I would have expected for shipping to Australia not England. I think you owe me a refund. I work in and pay from Australia but my home is in UK. Kind regards, Chris Wareing. If this book was not rare and hard to find I would have given up.
It all went smoothly including my going back to change payment method
I can usually find the books I want at a reasonable price. I can usually find a book in good or very good condition.
Had to use ISBN to find the book but otherwise everything went smoothly as usual!
It would be great if your software could automatically detect books from the same seller and show the buyer so we can group together for discounted shipping. Currently I have to manually look.
Very user friendly site, good interface makes it easy to find things and shop! I wish the shipping cost would be reduced slightly when buying multiple items from a vendor though. It seems like this has changed in the last couple of years.
This is not your fault, although I guess you could make your iOS interface "easier." I simply hate using my iPad for anything but games.
Easy to find my titles and good selection to choose from
Easy to search and find what I need
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

