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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
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Sometimes the book I receive is in much worse shape than the description. This wasn't the case a few years back. I now feel uncertain of the quality of book I will get, even when I have double-checked the differences between "good" and "very good," etc.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Ease and ability to locate publications and order. Thank you for your quick service.

Date of experience: September 2, 2023
Nebraska
1 review
0 helpful votes
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My shopping experience was super convenient and easy.

Date of experience: September 2, 2023
New York
1 review
0 helpful votes
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Quick and easy way to finish a library book that cannot be renewed. Works for me!

Date of experience: September 2, 2023
Arizona
1 review
0 helpful votes
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Excellent Selection of most books
September 2, 2023

Excellent Selection of most books. Ordering from nearby sellers speeds delivery.

Date of experience: September 2, 2023
Pennsylvania
1 review
0 helpful votes
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Ordering was easy, and prices look reasonable. Yet to receive book to see if arrives w/in promised 14 days and condition is as described.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Would have preferred a picture of book
September 2, 2023

Would have preferred a picture of book. I'm hoping it is the coffee table book I've been looking for

Date of experience: September 1, 2023
Washington
1 review
0 helpful votes
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Always to browse, easy to navigate
September 2, 2023
Updated review

Always to browse, easy to navigate. Have been using Alibris for about 20 years!
Recycle and re-use everyone!

Date of experience: September 1, 2023

Great resource, easy to navigate...
March 12, 2023
Previous review

Great resource, easy to navigate...you can get sucked in(in a good way)

Date of experience: March 11, 2023
Kentucky
2 reviews
0 helpful votes
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Shipping charges seem a little high for a 4 - 7 day delivery. But at least I'll have it for next weekend. I'd also prefer a statement of condition of this used book.

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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Would be nice to have a more reasonable shipping fee for multiple books.

Date of experience: September 1, 2023
Australia
1 review
0 helpful votes
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A bit rocky but it all worked out
September 2, 2023
Updated review

A bit rocky but it all worked out. My bank was doing bloody maintenance so the credit card didnt work but paypal came to the rescue!

Date of experience: September 1, 2023

Very smooth
March 28, 2022
Previous review

Very smooth.

Date of experience: March 27, 2022

Quick no worries
February 5, 2022
Previous review

Quick no worries

Date of experience: February 4, 2022

Fast and no worries
February 4, 2022
Previous review

Fast and no worries

Date of experience: February 3, 2022
New York
1 review
0 helpful votes
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Easy to browse different editions, see where they're shipped from and seller's rating

Date of experience: September 1, 2023
Alabama
1 review
0 helpful votes
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I've been using Alibris more than twenty years, and I've only had one bad experience in all that time…and that was eventually made right. I recommend Alibris highly.

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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I backed out to use my $5 off coupon and it still was not applied.
This shipping was as much as the books. It's ridiculous!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Pennsylvania
2 reviews
0 helpful votes
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This movie was $39.00 on ebay!
September 1, 2023

This movie was $39.00 on ebay! Thanks for the great price!

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Good search
September 1, 2023

Good search. Just remember card name is Terry T Layne

Date of experience: September 1, 2023
Alabama
1 review
0 helpful votes
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Love to find books that are used, some out of print,...
September 1, 2023
Updated review

Love to find books that are used, some out of print, but are still important to me.

Date of experience: September 1, 2023

Easy to browse areas of interest, checkout was quick
October 8, 2022
Previous review

Easy to browse areas of interest, checkout was quick.

Date of experience: October 8, 2022
Illinois
1 review
0 helpful votes
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I always have a wonderful shopping experience with Alibris. Easy ordering, fast shipping, great prices, and books are in great condition.

Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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I was charged $4.49 shipping for each book
October 1, 2023
Updated review

I was charged $4.49 shipping for each book. I know for a fact that I could have been only charged $4.49 once and that would have covered the cost for both books. Why do I know this? I ship books! Your double dipping on shipping cost sucks!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023

My shipping costs more than my books!
September 30, 2023
Previous review

My shipping costs more than my books! Not a good thing.

Date of experience: August 31, 2023
Florida
1 review
0 helpful votes
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Your website is easy to get around
September 1, 2023
Updated review

Your website is easy to get around - great search feature. Thank you for making it easy to read 'used' books.

Date of experience: September 1, 2023

Very east
March 25, 2023
Previous review

Very east. Great app.

Date of experience: March 25, 2023

Easy to navigate website using cell phone
April 11, 2022
Previous review

Easy to navigate website using cell phone.

Date of experience: April 11, 2022

Easy
March 9, 2021
Previous review

Easy. Thank you for stating who the seller is so i can combine my order all from single seller.

Date of experience: March 9, 2021