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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Alibris almost always has the books I'm looking for. Great prices and the ones I order are always in great shape. Good and accurate descriptions from the sellers.
No hassles easy way to find and order a wanted volume
I found the book I was looking for right away, bought it, and, it was quite easy.
It would be better if this site had live chat to clear up any confusion and doubts
No hidden info and always an abundance of titles to choose from!
Easy to use, great selection and price points for different editions and book conditions, fair shipping arrangements
Finally found the book I was looking for at a lower price than other vendors.
Shipping is always too much relative to book cost.
It took me a little while to navigate to the site where I made a purchase. The selection and payment part was easy
Have a hard to find book at a semi reasonable price
Easy and fast. I found the used books I wanted immediately.
It is always very easy to find what I am looking for and the Alibris site is easy to use.
Since used book stores have vanished, Alibris is a great resource.
I had to sign in several times in order to update my address, then log in a couple of times to place the order.
Clear and easy and I appreciate the reminders of the cart expiring.
So far it was super easy to order and shipping price wasn't that bad. Shipping says 3-5 business days. We will see how that goes and its condition.
So many books to choose from I didn't know what to pick I just picked one
It is simple. However, some of the steps like selecting a shipping address are difficult to find.
No complaints except 1. POD reprint stuff is not what anyone wants. The last one I bought didn't have all the text and had none of the illustrations, and it was cheaply printed and bound. It's like fake handbags on Amazon or Ebay. And 2. The condition descriptions should be consistent with book seller practices. Most have little information.
A picture is worth a thousand words. More pictures of expensive items please.
To difficult to buy or put my stuff in the shopping car
Check-out failed numerous times. Customer service couldn't help. Tried again the next day and it worked but one item of the order had been subtracted, apparently bought by someone else in the meantime. I guess check-out issues may have been due to the item being in two people's carts simultaneously? Idk.
I can always count on finding inexpensive used get very good books from this website!
The website is easy to use, including the purchasing process.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

