Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Finding the books you want and ordering is simple and user friendly
I enjoy the fact I can place an order as a guest otherwise I would not do business.
The book and shipping are fairly priced
Have found it. I would actually be interested in another copy should one appear.
Pretty easy to find the books, create my account, and place the order.
I was so pleased with the order from you for the Inspector Morse book - The Dead of Jerico (from Amazon) that I ordered The Wench Is Dead directly from you. I sent you a note thanking you. I'm sure this order will be just as satisfactory. I wish your company well!
Found the book I wanted by a British author that my library did not carry. The book arrived in an appropriate amount of time and was in very good condition.
There was an ad for $5 off that's all it said when you click on it it then it tells you you need to spend $45 or more kind of like bait and switch dishonest advertising
It was hard to select the shipping address. The page was not responsive
When I read the book was in good condition, I did not expect so many sloppy underlinings and marginal notes.
No opportunity to put in coupon. That's all. That is the issue. Enough. Love the prices.
Alibris is an excellent platform to search for, and to select among available editions, providing purchase options among varying edition conditions, priced accordingly; Alibris has been a consistently positive option for buying used books.
My order was placed, well packaged, shipped timely and received in as described condition; great experience with Alibris.
The price was excellent and shipping quick and efficient! I will for sure buy again.
The book was used and in fair condition, fair price, quick delivery.
Finding the titles I wanted was easy. Great prices. Shipping was fast! Very satisfied.
Easy to navigate site and search. Multiple sellers to choose from.
I tried paying through PayPal. PayPal snet a confirmation that the sale had gone through, whilst Alibris presented me with a message that they couldn't accept payment via PayPal and to choose the other payment method. The PayPal transaction is showing against my credit card as a pending transaction.
Always wonderful options for all books b I must share! Thank you!
Once again Alibris is my choice for the purchase of books. Spot On!
Once again Alibris stands out as a trustworthy seller of books.
Great purchase experience, great price for my book. I'm definitely coming back to buy my books at this store!
Ordered a book, it came and was almost new, in great condition. Thanks.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

