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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,699
shipping
12,689
quality
12,683
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I always enjoy buying books through Alibris
September 24, 2023
Updated review

I always enjoy buying books through Alibris. I have never had a problem with the sellers of used books either. Thank you

Date of experience: September 24, 2023

GREAT no problems so far
February 19, 2023
Previous review

GREAT no problems so far. I have ordered books and music.

Date of experience: February 19, 2023

I like your site and find it fairly easy to use
December 8, 2022
Previous review

I like your site and find it fairly easy to use.

Date of experience: December 8, 2022
California
1 review
0 helpful votes
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Very easy and direct
September 24, 2023

Very easy and direct. Found exactly what I needed.
Thanks!

Date of experience: September 24, 2023
Massachusetts
1 review
0 helpful votes
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Free shipping option would be appreciated. Perhaps at a certain sum there would be free shipping. If you do have that and I haven't seen it, my apologies. I am looking forward to this cookbook, though!

Date of experience: September 24, 2023
Vermont
1 review
0 helpful votes
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You guys are the best, I can always find exactly what I need. The quality of the books are always exactly as described, and often exceed expectations.

Date of experience: September 24, 2023
Florida
1 review
0 helpful votes
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I enjoy the vast inventory of books and resellers
September 24, 2023
Updated review

I enjoy the vast inventory of books and resellers.

Date of experience: September 24, 2023

Great selection of books and great service
June 8, 2023
Previous review

Great selection of books and great service.

Date of experience: June 8, 2023

I'm pleased I found this
May 12, 2021
Previous review

I'm pleased I found this. Thank you.

Date of experience: May 12, 2021
Florida
1 review
0 helpful votes
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Your credit card processing could not accept my long home billing street address, which is diff from vacation shipping address.
Not sure after several attempts if it went thru. Email me if it did not.
*******@verizon.net

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Texas
1 review
0 helpful votes
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Delighted you have all three
September 24, 2023

Delighted you have all three.
I'd like to be able to ship each to a different address. Is that possible now or in the future?

Date of experience: September 24, 2023
Florida
1 review
0 helpful votes
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Quick and easy
September 24, 2023

Quick and easy. Looking forward to hearing from you.

Date of experience: September 24, 2023
Alabama
1 review
0 helpful votes
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My first experience with purchasing this devotional from your company was Five Star.

Date of experience: September 24, 2023
Texas
1 review
0 helpful votes
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Finding and filling out the forms was easy have tp wait and see how date and delivery go.

Date of experience: September 24, 2023
New York
1 review
0 helpful votes
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Love to support independent book sellers
September 24, 2023

Love to support independent book sellers. The experience is a bit outdated though.

Date of experience: September 24, 2023
New York
1 review
0 helpful votes
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The best book dealer in price and customer service.I am very happy dealing with alibris

Date of experience: September 24, 2023
New York
1 review
0 helpful votes
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I can't figure out how to get credit card info out...
October 24, 2023
Updated review

I can't figure out how to get credit card info out of your system. I don't want you storing that. Would rater reenter each time I shop.

Date of experience: September 24, 2023

Quick & easy
November 29, 2021
Previous review

Quick & easy

Date of experience: November 29, 2021
New York
2 reviews
0 helpful votes
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Love the prices
September 24, 2023

Love the prices. Shipping cost more than book. Appreciate descriptions of books come in different languages

Date of experience: September 24, 2023
Massachusetts
1 review
0 helpful votes
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Love Alibris and have never had a bad experience! Hello to Paul Klingenstein an early investor in Alibris. I signed his study card at Harvard long ago!

Date of experience: September 24, 2023
California
1 review
0 helpful votes
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Excellent value in needed subject matter for attempts in self-care naturally.

Date of experience: September 23, 2023
Washington
1 review
0 helpful votes
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I should state my opinion for survey after I receive my first order...

Date of experience: September 23, 2023
California
1 review
0 helpful votes
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Website easy to use and access
Fair prices offered

Date of experience: September 23, 2023
Indiana
3 reviews
0 helpful votes
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I just ordered Shadows in the Sun
September 24, 2023
Updated review

I just ordered Shadows in the Sun. Is it possible to send both books together?

Date of experience: September 23, 2023

It was quick and easy
September 24, 2023
Previous review

It was quick and easy. Tank you.
I am ordering for the only Child Life program in a public hospital in Kenya where death is sadly frequent.

Date of experience: September 23, 2023
Massachusetts
1 review
0 helpful votes
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Ty for helping me make a friend's wish come true :)

Date of experience: September 23, 2023