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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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It just took so much fiddling around and going over the same things so many times, just to enter my credit card number, even tho you have had it for many years.
Great prices and amazing opportunity to purchase pre owned books. Love the the site has all the tittles I'm looking for and this is now my go to site for buying books. Also love the daily deals going on and the tips to save shipping costs in the cart. Wish it was easier to search for all the titles from the same seller to save on shipping overall happy with the experience
Quick easy and straightforward experience. Thank you
I saw that this book was available for a little over $6.00 plus shipping. I ended having to pay almost $15!
Very easy to navigate this site and I love the prices. I'll definitely order from here again.
The shopping experience is easy making shopping here an extra pleasure.
Easy to use with good selection of products.
Quick and easy to find and purchase what I wanted.
Some weird glithces happened this time, like the price of books showing up cheaper than they actually were.
Love the cart optimizer tool. I love buying books through Alibris. Great fun!
Card processing issues were the only hiccup and more expensive shipping than I was hoping for
Rapid reasons to search and ability to select provider
Could not find all that I was looking for
I found what I needed quickly and easily
Site was easy to use
Minimal info needed to process purchase- quick and easy.
Found all 3 titles I desired at low prices. Thanks. Colorado purchaser
I like that you could find me both books from the same shipper. Good for the planet.
Shipping too high on multiple same order purchases
Love alibris, always way faster than I expect, and great prices too!
Straightforward ordering process. Should show international freight from the start not just right at the end.
So far so good, just wish shipping was cheaper than the items I bought.
Alibris is always my first choice for great books!
Alibris is always my first choice when shopping for books.
I depend on Alibris--for selection, quality, and customer service and satisfaction--and am rarely disappointed.
Alibris is always well stock, efficient, and reasonably prices.
I always rely on Alibris to have even hard-to-find books.
Alibris is always dependable and efficient.
Updating my personal information was a little confusing.
Easy to find the book I needed. Easy to go through process to get final total (with shipping and tax) to compare to other online stores.
Always pleased with the selection and inventory of Alibris books.
Quick and efficient book order process.
Found the book I was looking for and checked out in only a few minutes!
I can almost always find what I'm looking for at Alibris and at lower prices!
Less money than another online used book store easy to order.
I still need to know how to update my email address.
It would be nice if I could access the cart from any page. It's a bit frustrating to have to start over every time I want to go back and look at something, and I have to start over. Also, I'm not quite sure how to update my email. I logged in as a guest with my previous university email. Now, I'm at a new university, and you won't be able to help me via email, because you don't have a valid email address. So, for me, there's really no benefit to creating an account vs being a guest. How will this be fixed? Update: I was able to enter my new email address when I checked "Yes" to an offer for you to follow up. Thank you.
Easy shopping experience and receipt of goods within a reasonable delay.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

