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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,034
value
12,735
shipping
12,725
quality
12,719
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Found what I was looking for at a great price. Thanks!

Date of experience: October 23, 2023
Pennsylvania
2 reviews
0 helpful votes
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The account sign-in is a big pain
November 15, 2023

The account sign-in is a big pain. I searched without signing in and tried to purchase but entering my e-mail meant that the sign in was not optional. Great. Forgot password and went through magilla and signed in. Then the cart was gone. Back to searching the books. TOO MANY PAGES AND PROCESSES TO GET TO PURCHASE!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2023
Florida
1 review
0 helpful votes
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My orders are always on time and as specified. Fair pricing and quality

Date of experience: October 23, 2023
New York
1 review
0 helpful votes
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So far it's good let's see if my friend gets the book

Date of experience: October 23, 2023
Pennsylvania
1 review
0 helpful votes
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Glad u had the very book I was searching for. Purchase and checkout were user friendly. Easy to correct order. Thx.

Date of experience: October 23, 2023
Arkansas
1 review
0 helpful votes
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Shopping for what I was looking for was easy convenient and a smooth operation.

Date of experience: October 22, 2023
California
1 review
0 helpful votes
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This was an easy upload and the price was excellent will definitely be back to shop again

Date of experience: October 22, 2023
New York
2 reviews
0 helpful votes
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Thank you for a fair price and fair shipping for this new copy of book.

Date of experience: October 22, 2023
Wisconsin
2 reviews
0 helpful votes
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Going through a password to log in is a paid in the...
October 30, 2023
Updated review

Going through a password to log in is a paid in the neck. In a brick and mortar store I would just pay for the product and take my purchase.

Date of experience: October 22, 2023

I resent having to sign in and the "guest" alternative being rejected because "we have that email address on file." I want the same experience I would have walking into a bookstore -- I pick my book and I pay for it. Skip the bells and whistles.

Date of experience: April 6, 2023
Texas
1 review
0 helpful votes
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Very easy purchasing, looking forward to receiving the books.thanks so much!

Date of experience: October 22, 2023
Arizona
1 review
0 helpful votes
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Wide selection of books, which is always a positive. Just come here. You will find what you need here.

Date of experience: October 22, 2023
Texas
1 review
0 helpful votes
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Have always been pleased with service from Alibis.

Date of experience: October 22, 2023
Virginia
1 review
0 helpful votes
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I was looking fir a specific book and you had it. Quick checkout. Very pleased.

Date of experience: October 22, 2023
California
1 review
0 helpful votes
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Am eager to receive the books
October 22, 2023
Updated review

Am eager to receive the books. I knew Helen Caswell

Date of experience: October 22, 2023

Delivery as expected
November 16, 2021
Previous review

Delivery as expected.

Date of experience: November 15, 2021
Florida
1 review
0 helpful votes
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Shouldn't have to pay 2x shipping fees. Shipping fees should be calculated before checkout so you know what to expect

Date of experience: October 22, 2023
Minnesota
1 review
0 helpful votes
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Have loved Alibris since it first began. My go to site always

Date of experience: October 22, 2023
Ohio
1 review
0 helpful votes
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I have been satisfied for years with Alibris
October 22, 2023
Updated review

I have been satisfied for years with Alibris. Reputable sellers and honest condition assessment.

Date of experience: October 22, 2023

So far...
January 22, 2022
Previous review

So far... I only ordered, but the selection available from this seller is better than many.

Date of experience: January 22, 2022
California
1 review
0 helpful votes
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Easy to find the book I was looking for, "Knitting...
October 22, 2023
Updated review

Easy to find the book I was looking for, "Knitting in the Round" with several copies to choose from.

Date of experience: October 21, 2023

The website is easy to navigate
September 26, 2023
Previous review

The website is easy to navigate. I appreciate the opportunity for special discounts.

Date of experience: September 26, 2023

I appreciate the coupon discount
May 31, 2023
Previous review

I appreciate the coupon discount. The books I have ordered have arrived promptly.

Date of experience: May 31, 2023

Alibris provides unusual and desirable offerings
February 18, 2023
Previous review

Alibris provides unusual and desirable offerings.

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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I prefer not to make passwords
November 15, 2023
Updated review

I prefer not to make passwords. I'm not going to remember anyway. I hate it. I just want to place my order get emailed confirmation and be done. Who has time for all that anymore.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2023

The best way to shop for books
September 28, 2022
Previous review

The best way to shop for books.

Date of experience: September 28, 2022
North Carolina
1 review
0 helpful votes
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Lost items in my cart when I had to reset password and could never find the items again, probably in a cart somewhere.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2023