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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,668
shipping
12,658
quality
12,652
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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It was easy to order
October 27, 2023

It was easy to order. Hope to get it soon. Too early to ask for experience

Date of experience: October 26, 2023
Virginia
1 review
0 helpful votes
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Good selection, found what i was looking for quickly.

Date of experience: October 26, 2023
Washington
1 review
0 helpful votes
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Found my in stock book quickly and check out was quick and easy too.

Date of experience: October 26, 2023
Estonia
1 review
0 helpful votes
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Split to saving packages ($4/$55+) would be helpful
October 26, 2023
Updated review

Split to saving packages ($4/$55+) would be helpful

Date of experience: October 26, 2023

Credit card blocked a few first times :(
November 9, 2023
Previous review

Credit card blocked a few first times :(

Date of experience: October 9, 2023
Illinois
1 review
0 helpful votes
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I love this site
October 26, 2023

I love this site. It is a great resource for used titles and is super easy to use.

Date of experience: October 26, 2023
Connecticut
1 review
0 helpful votes
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Delightful to find just what I want at this price and new!

Date of experience: October 26, 2023
New York
1 review
0 helpful votes
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I have enjoyed Alibris for years!
October 26, 2023

I have enjoyed Alibris for years! It is my ONLY CHOICE when book, DVD and CD shopping. Their books are ALWAYS in GREAT CONDITION! Many Thanks Alibris.

Date of experience: October 26, 2023
Michigan
1 review
0 helpful votes
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I have been a loyal customer for years and have only had one issue which was resolved. Other than that, GREAT!

Date of experience: October 26, 2023
Michigan
1 review
0 helpful votes
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Love shopping Alibris
October 26, 2023
Updated review

Love shopping Alibris. I always find the book I want.

Date of experience: October 26, 2023

Easy purchasing process
October 7, 2023
Previous review

Easy purchasing process.

Date of experience: October 7, 2023
Nebraska
1 review
0 helpful votes
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I can easily find what I want, and it shows up at my...
October 26, 2023
Updated review

I can easily find what I want, and it shows up at my front door!

Date of experience: October 26, 2023

I found the two books I wanted, ordered, and paid...
September 6, 2023
Previous review

I found the two books I wanted, ordered, and paid easily.

Date of experience: September 6, 2023

Easy
June 8, 2023
Previous review

Easy. I had no difficulties ordering.

Date of experience: June 8, 2023
Virginia
1 review
0 helpful votes
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Easy to use and easy to find what I was looking for.

Date of experience: October 26, 2023
Oregon
1 review
0 helpful votes
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I always find what I'm looking for and appreciate the...
October 26, 2023
Updated review

I always find what I'm looking for and appreciate the price options.

Date of experience: October 26, 2023

I appreciate the selection and the descriptions of...
July 4, 2023
Previous review

I appreciate the selection and the descriptions of books.

Date of experience: July 4, 2023
Colorado
1 review
0 helpful votes
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Everything I needed to understand about the product was easily found and ordering information was clear.

Date of experience: October 26, 2023
Canada
1 review
0 helpful votes
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It was easy and fast with no problems. I found the book I wanted at a good price and the shipping was a little pricey but I do live in Canada so I do understand.

Date of experience: October 25, 2023
Utah
1 review
0 helpful votes
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I was able to find my item quickly and pay for it with...
October 26, 2023
Updated review

I was able to find my item quickly and pay for it with no problem.

Date of experience: October 25, 2023

Purchasing through Alibris is quick and easy
September 16, 2021
Previous review

Purchasing through Alibris is quick and easy. And I got a pretty good deal on the book I was looking for.

Date of experience: September 15, 2021
California
1 review
0 helpful votes
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Books I wanted were easy to find
October 26, 2023

Books I wanted were easy to find. Unlike many other website, I was not obnoxiously bombarded with "suggestions".

Date of experience: October 25, 2023
Florida
1 review
0 helpful votes
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I love this site
October 26, 2023

I love this site. Economical and excellent response. Books in very good condition.

Date of experience: October 25, 2023
Colorado
2 reviews
8 helpful votes
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I appreciate how the page that shows available copies quickly shows condition and shipping cost with each seller, and it's automatically listed from lowest price upward. I left 2 other sites, and though I wasn't really thinking about it, it turns out it is because their pages showing all available copies were listed in another order, and I had to search to find and click an option to see the copies listed from lowest to highest price. Thank you

Date of experience: October 25, 2023
Arizona
1 review
0 helpful votes
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Am able to find books I'm looking for that are not...
October 26, 2023
Updated review

Am able to find books I'm looking for that are not in my neighborhood library system.

Date of experience: October 25, 2023

Forms are easy to fill out
July 4, 2023
Previous review

Forms are easy to fill out. Doesn't take too long.

Date of experience: July 4, 2023

Figured out how to use edit to update credit card info!
January 22, 2023
Previous review

Figured out how to use edit to update credit card info!

Date of experience: January 22, 2023
Georgia
1 review
0 helpful votes
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I was not able to get my address changed because it wouldn't allow me to!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 25, 2023