Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Rarely buy books, so the $5 carrot for sharing my email address disappointed me when I saw that it was only good if I spent $50. Darn! Still, a nice selection of used books and I appreciate that a lot!
Easy can't understand why the book is so expensive I have one but I'm missing a pattern
Shipping too high, especially on multi from same dealer
Shopping with Alibris is always very smooth and convenient.
Been happy with all my previous orders. Expect the same this time
I am happy for the final price, but the email I got said "$10 off". The site only gives that much if you purchase at a certain price point. It would be more truthful, accurate to tell the customer "up to $10 off". Otherwise, it feels like a bait-and-switch tactic to me. Overall, however, really good prices and I appreciate the discount. I'm just a stickler for transparency to the consumer.
I was suppose to receive free shipping on my order this weekend. The invoice continues to include the price of shipping.
This is my third time buying this exact book from this site. The first two times I received entirely different books and had to be refunded, which is frustrating since most of what I'm paying is shipping. I do generally like this site though and will probably continue to use it, as my overwhelming experience has been positive.
I like the wide variety of books and reasonable prices, but the shipping costs can become enormous, even when buying from the same seller.
Easy to find what I needed and easy to navigate site.
This is a great resource! I found Alibris several years ago and just rediscovered it.
Easy to find what I am looking for, amazing selection
Good experience finding the book and checking out.
Wish the coupons would automatically add at check out
Easy to use web site. Alibris is always my first stop when I want a book.
I wish there were more clarity about the edition that is being offered when I get the search results for a book. Sometimes it's easy to tell; sometimes it's impossible.
Easy to find books and buy books. That's all I need it to be.
I was surprised to find so many options within a series of very hard to find books, and at a reasonable price!
I tried to buy a vintage book last night (the next one bookfinder.com listed was $25 more, others were $50+ more), but after logging into my account the book was no longer in my cart. When I returned to try to quickly buy the cheap copy, I got a message that books sell quickly here and had already sold. I checked several times, 1 hour and 10 hours afterwards, but it was still the same. I just looked on the off-chance 17 hours later and the book was there. All of this makes me hesitant to trust this site again.
"To Speak for the Trees" is a vitally important book for our times. Thank you for the low prices and great service.
Second time I have used Alibris and the first order exceeded my expectations.
Always have great selection and checkout process is very easy
You always have the bools I am looking for and great prices
Can always find the books I am looking for
Always have what I'm looking for at great prices
Easy to find selections and lots of options
Had what I wanted, at a good price, even with S/H and Tx I saved. Web site is very consumer friendly.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

