Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to compare product offered by different sellers.
Easy to identify the book I am looking for. Clean check out experience.
Found the vintage book book I was looking for quickly.
Had trouble getting shipping address to go with payment address
Found my book, ordered and signed out in minutes!
Quick and easy. I just have to remember to check the shipping address!
Easy link to an author who was new to me. Quickly selected one of her books and completed my order. I like to keep ahead of my reading.
Quick, easy, efficient. A little more description of the book would be helpful.
Polite suggestions for other items, without being intrusive.
A little hard to navigate the website.
Quick! It had the book I wanted and it was easy to order. Reasonable price as well.
Great website for hard-to-find books at reasonable prices.
Thanks for having books my local bookstore doesn't have and can't get.
Easy to find the books that I want and several options (paperback, hard cover, etc.) I prefer hard cover books because the binding is not as tight and they are easier to hold/read.
I always find what I need at Alibris - no matter how obscure.
I always find the out-of-print books I am looking for - and usually More!
Once again I found an obscure title easily for an incredibly reasonable price.
I am never disappointed with Alibris choices. The sellers' descriptions are accurate and the shipping reasonable.
All books have been received in a reasonable amount of time and their condition has always been as described.
Once I figured out where to look for things, it was quite simple. Thanks. I don't shop online much.
I wish the shipping charges would be available BEFORE decision to buy had to be made. $45 in shipping seems extreme for $20 some in light-weight paper- back books.
I ordered all but 1 book from same shipper... thought that would get me combined shipping cost, but apparently not!
The interfacing with PayPal is very smooth; much appreciated
When puchasing a book sold by Alibris specifically, it was clear that the best transactions was on the site -- even though the same item was also listed by Alibris on eBay
When Alibris comes through, it really comes through!
I am finding more and more great deals from sellers who only seem to be listing on Alibris. Bravo!
There is an interface problem; I was shipping to an address in the UK, for a book sold in the UK, but it still charged me for international shipping. (My billing address is in the USA, but the transaction was 100% in the UK.)
Top-quality merchandise, solid interface
The fact that PayPal is possible is always a big plus
Interface is working well... Wishlist, saved addresses, availability of PayPal
I will e-mail you about the glitch in your system.
I protest your forced sharing agreement box to check off below in order to submit my complaint.
Very smooth so far, but of course the real test is whether or not the book arrives on time, and is as described!
Quick to find and quick to order. We'll see when it arrives.
Can't miss shopping with Alibris! Best prices and overall service!
Billing system is a pain. Difficult to get shipping and billing address right
Everything works so far; waiting to see how long before it ships.
Ordering was great; have to wait & see if delivery matches
Assuming the book shows as advertised and in a reasonable time (which I understand is a USPS issue), the rating will be a well earned 5 stars.
The original dvd was apparently unavailable, yet you sold it to me, then canceled the order, then put a similar dvd in its place. My issue is that I was unable to look closely at the dvd you put in its place. I did not see that dvd in the list of options from ALibris as I was scrolling through selections, at least that I could tell. I could not tell if this new option you gave me had two discs, like my original selections-there was no was to tell.
It has been easy, compared to many other Internet sites.
Quick and easy search and fast and easy checkout 5 stars thank you
Good prices and books not always found other places
Quick, easy not as expensive as some other websites.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

