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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Quick search, awesome prices save quite a few dollars.

Date of experience: December 15, 2023
Canada
1 review
0 helpful votes
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Easy shopping, need more book information on condition

Date of experience: December 15, 2023
North Carolina
2 reviews
0 helpful votes
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Very easy to find exactly the book I want. Thank you!

Date of experience: December 15, 2023
Connecticut
1 review
0 helpful votes
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I had several choices for the book I was looking for.

Date of experience: December 15, 2023
Nevada
1 review
0 helpful votes
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I'll like the fact that I was sent an email about a cancellation (because the coffee I ordered was no longer available) and you guys had already put a different copy in my cart— made it so easy to re-order

Date of experience: December 15, 2023
Canada
1 review
0 helpful votes
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I had to place two different orders for a shopping basket that had 2 items.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2023
North Carolina
3 reviews
0 helpful votes
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Almost always find what I am looking for and for a...
December 15, 2023
Updated review

Almost always find what I am looking for and for a fair price

Date of experience: December 15, 2023

I've never had a bad experience on this website
December 16, 2021
Previous review

I've never had a bad experience on this website.
Easy to navigate and great sellers.

Date of experience: December 16, 2021

Always a pleasure
September 14, 2021
Previous review

Always a pleasure

Date of experience: September 14, 2021

Super easy, great price
September 8, 2021
Previous review

Super easy, great price

Date of experience: September 7, 2021

Great prices and I've found everything I wanted here
April 26, 2021
Previous review

Great prices and I've found everything I wanted here.

Date of experience: April 25, 2021
Minnesota
2 reviews
0 helpful votes
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I selected used hardback volumes in very good condition
December 15, 2023
Updated review

I selected used hardback volumes in very good condition.
There were several to choose from so it was quiet simple

Date of experience: December 15, 2023

Quite seamless!
December 17, 2021
Previous review

Quite seamless!

Date of experience: December 16, 2021
Canada
1 review
0 helpful votes
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Having to use USD is annoying
December 22, 2023
Updated review

Having to use USD is annoying. I assume this is the fault of the world's least responsible libertarian..

Date of experience: December 15, 2023

Thank you!
December 1, 2023
Previous review

Thank you!

Date of experience: December 1, 2023
Minnesota
1 review
0 helpful votes
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I just ordered 2 books that, added together, gave me...
January 7, 2024
Updated review

I just ordered 2 books that, added together, gave me free shipping. This being the holidays, I wished to send each of these to a different address, but found no option to do so. I would love to see that option!
Love your site and have used it for many years. Thanx, Jonathan Pinkerton

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2023

There doesn't seem to be a mechanism for matching book...
September 3, 2022
Previous review

There doesn't seem to be a mechanism for matching book sellers for multiple books, leading to large shipping costs. A way to shop and match sellers would be great.
Love your site, it never lets me down!

Date of experience: September 3, 2022
New York
1 review
0 helpful votes
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I'm a middle school English teacher and your website...
December 15, 2023
Updated review

I'm a middle school English teacher and your website is FANTASTIC! The cost of all the books in my classroom library is funded by me, so I'm so very happy to have found your website!

Date of experience: December 15, 2023

Great prices for teachers who have to supply their...
December 1, 2023
Previous review

Great prices for teachers who have to supply their classrooms with their own $$$ with tradebooks!

Date of experience: December 1, 2023
Louisiana
2 reviews
0 helpful votes
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Your shipping costs are tremendous
January 7, 2024

Your shipping costs are tremendous. Addtionally, it is quite deceptive to indicate that "free" shipping will apply if you add additional items for purchase, and that is simply not the case. In fact, shipping costs increase regardless of how many additional items are added to the cart. How unfortunate that you are forfeiting larger purchases by consumers with this inaccuracy.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2023
Georgia
1 review
0 helpful votes
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I was repeatedly unable to use Paypal as my payment method. The response was, "We're sorry, we're unable to find that page." Not a glittering experience.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2023
Georgia
1 review
0 helpful votes
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I love Alibris
December 15, 2023
Updated review

I love Alibris. I love buying CD's and books here for cheap prices. Thank you so much!

Date of experience: December 15, 2023

I love the fact that Alibris still has rare products...
April 8, 2023
Previous review

I love the fact that Alibris still has rare products that I can't get on the major outlets.

Date of experience: April 8, 2023
New York
5 reviews
0 helpful votes
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Simple, user-friendly
December 15, 2023

Simple, user-friendly. So many are not. Thank you.

Date of experience: December 15, 2023
California
1 review
0 helpful votes
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An affordable cost of books
December 15, 2023

An affordable cost of books. I found it good, effective with you All. Speedy services too. Thank U And A Merry Christmas 2023. "Jesus is the Reason for the Season!"

Date of experience: December 14, 2023
Maine
1 review
0 helpful votes
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Your order process is easy and service is excellent.

Date of experience: December 14, 2023
Maryland
2 reviews
0 helpful votes
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Shopping is fine
December 14, 2023

Shopping is fine. Shipping charges seem out of proportion because the items are really coming from different vendors.

Date of experience: December 14, 2023
Arizona
1 review
0 helpful votes
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Overall experience was excellent!
December 14, 2023

Overall experience was excellent! It was quick and easy!

Date of experience: December 14, 2023
Louisiana
2 reviews
0 helpful votes
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Love getting great books and music from the place my library recommended.

Date of experience: December 14, 2023