Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick search, awesome prices save quite a few dollars.
Easy shopping, need more book information on condition
Very easy to find exactly the book I want. Thank you!
I had several choices for the book I was looking for.
I'll like the fact that I was sent an email about a cancellation (because the coffee I ordered was no longer available) and you guys had already put a different copy in my cart— made it so easy to re-order
I had to place two different orders for a shopping basket that had 2 items.
Almost always find what I am looking for and for a fair price
I've never had a bad experience on this website.
Easy to navigate and great sellers.
Great prices and I've found everything I wanted here.
I selected used hardback volumes in very good condition.
There were several to choose from so it was quiet simple
Having to use USD is annoying. I assume this is the fault of the world's least responsible libertarian..
I just ordered 2 books that, added together, gave me free shipping. This being the holidays, I wished to send each of these to a different address, but found no option to do so. I would love to see that option!
Love your site and have used it for many years. Thanx, Jonathan Pinkerton
There doesn't seem to be a mechanism for matching book sellers for multiple books, leading to large shipping costs. A way to shop and match sellers would be great.
Love your site, it never lets me down!
I'm a middle school English teacher and your website is FANTASTIC! The cost of all the books in my classroom library is funded by me, so I'm so very happy to have found your website!
Great prices for teachers who have to supply their classrooms with their own $$$ with tradebooks!
Your shipping costs are tremendous. Addtionally, it is quite deceptive to indicate that "free" shipping will apply if you add additional items for purchase, and that is simply not the case. In fact, shipping costs increase regardless of how many additional items are added to the cart. How unfortunate that you are forfeiting larger purchases by consumers with this inaccuracy.
I was repeatedly unable to use Paypal as my payment method. The response was, "We're sorry, we're unable to find that page." Not a glittering experience.
I love Alibris. I love buying CD's and books here for cheap prices. Thank you so much!
I love the fact that Alibris still has rare products that I can't get on the major outlets.
An affordable cost of books. I found it good, effective with you All. Speedy services too. Thank U And A Merry Christmas 2023. "Jesus is the Reason for the Season!"
Your order process is easy and service is excellent.
Shopping is fine. Shipping charges seem out of proportion because the items are really coming from different vendors.
Overall experience was excellent! It was quick and easy!
Love getting great books and music from the place my library recommended.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

