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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,529
shipping
12,519
quality
12,513
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Sellers have been honest in descriptions, shipping time appropriate.

Date of experience: January 5, 2024
Maryland
1 review
0 helpful votes
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Books are very easy to find & you can optimize for the lowest price, great interface

Date of experience: January 5, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping cost are way too high
January 31, 2024

Shipping cost are way too high. Ordered 4 books totaling around $8 and shipping is $18. May be my last order.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2024
Wisconsin
1 review
0 helpful votes
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Strange that my billing address and shipping address...
January 5, 2024
Updated review

Strange that my billing address and shipping address was different. I had to go in and re-enter my credit card to the billing and shipping addresses were the same.

Date of experience: January 5, 2024

Easy to do
November 21, 2022
Previous review

Easy to do.

Date of experience: November 21, 2022

Ok
May 28, 2022
Previous review

Ok. You usually have I am looking to purchase.

Date of experience: May 28, 2022

Quick and fast today
May 18, 2022
Previous review

Quick and fast today. I don't have time to keep this up.

Date of experience: May 18, 2022

While I was ordering, the computer added two book I...
May 18, 2022
Previous review

While I was ordering, the computer added two book I did not order.

Date of experience: May 18, 2022

I think you should give a discount if you order more...
November 30, 2021
Previous review

I think you should give a discount if you order more than three books from the same store.

Date of experience: November 30, 2021

Shopping is ok but I believe as loyal customers you...
June 8, 2021
Previous review

Shopping is ok but I believe as loyal customers you should give discounts for people who buy multiple books from the same place. It doesn't leave you with a warm fuzzy to never receive any benefits.

Date of experience: May 9, 2021
Iowa
1 review
0 helpful votes
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Easy transaction
January 5, 2024

Easy transaction. Looking forward to a successful delivery

Date of experience: January 5, 2024
Wisconsin
1 review
0 helpful votes
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Alibris always has the cheapest options when it comes to manga and light novels. Shipping is always fast and the products are well packaged.

Date of experience: January 5, 2024
Florida
1 review
0 helpful votes
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There was a confusing situation where a DVD of "music and lyrics" plus "About A Boy" seemed to have the same UPC code as "music and lyrics" by itself, and the difference didn't show up until it was in the shopping cart.

Date of experience: January 5, 2024
Missouri
1 review
0 helpful votes
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Your email said free shipping if I ordered more than $39 worth before 1/7...my order included $16+ for shipping. If this is not "bait and switch" what is it?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2024
Massachusetts
1 review
0 helpful votes
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I inserted a "special" $2 coupon code ("COLLEGE"), but it did not reduce the cost of my purchase when I checked out. My order confirmation # is *******.

Date of experience: January 5, 2024
Arizona
1 review
0 helpful votes
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Been using Alibris for 15+ years
January 5, 2024
Updated review

Been using Alibris for 15+ years. Always the best source.

Date of experience: January 5, 2024

Always my go to place for any type book, like hitting 50 bookstores in a morning.

Date of experience: May 29, 2021
Michigan
1 review
0 helpful votes
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Love the movie selection and prices but the shipping is expensive.

Date of experience: January 5, 2024
Wisconsin
1 review
0 helpful votes
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Always have excellent luck finding the books I am looking for on Alibris

Date of experience: January 5, 2024

Have always found Alibris to be an excellent site for purchasing books both new and old!

Date of experience: March 1, 2022
New Mexico
1 review
0 helpful votes
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I am finding a better selection of more unusual items (Arabic). Also libris is suggesting savings from order/shipping changes. Always appreciated.

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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Easy checkout system; I like having the numerous individual book prices/condition options to choose from; and MUCH more ethical/affordable to buy from here than brand new from a big name bookstore. Very great

Date of experience: January 5, 2024
North Dakota
1 review
0 helpful votes
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Quick and easy to find the books I was looking for

Date of experience: January 5, 2024
Nevada
1 review
0 helpful votes
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Good, because I needed to get this book.
Thank you

Date of experience: January 5, 2024
Illinois
1 review
0 helpful votes
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This has always been my best site to find rare copies.

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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So very easy
January 5, 2024
Updated review

So very easy. You have the book I was looking for at a very reasonable price. It took all of five minutes at the very most.

Date of experience: January 4, 2024

It's so easy
February 7, 2023
Previous review

It's so easy. I just type in the title and there it is. Check out is quick and easy because you already have all my information.

Date of experience: February 6, 2023

It's very easy
January 29, 2021
Previous review

It's very easy. The website is well designed.

Date of experience: January 28, 2021
Alabama
1 review
0 helpful votes
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It was quick and easy!
January 5, 2024

It was quick and easy! I never give perfect scores until the item arrives.

Date of experience: January 4, 2024
Virginia
1 review
0 helpful votes
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Love this website, id love to suggest a 'its a gift' option so the price could be hidden or not shown upon arrival. Really love ya'lls set up though!

Date of experience: January 4, 2024