Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Transaction very smooth. I feel good to be buying from an independent bookstore through your site.😊
Happy with my purchase and pleased with the service.
This time I'm ordering a book as a gift for my sister. I hope everything will be ok.
Thank you!
Found exactly what I wanted at the best price around!
Easy to find movies and great books.
A great search engine that works quickly listing all formats and sellers with a great price range to fit your budget. The service is always excellent.
Easy search feature that provides multiple selections and conditions of title.
Very organized, good prices, easy to use.
Easy to find and easy to purchase. A quick and simple transaction and overall good experience.
Could you please have these two books shipped and delivered to Canada asap? Thanks!
It was ok! I thought i would have a $5 discount on my first purchase…😐
If my account is created and the order arrives a described I'll be happy.
For the third or fourth time, I've had to reenter my credit card information. When I first complained about it, the response was that something was being updated or changed at Alibris. What's the excuse this time?
I still need to reenter my credit card info--this is the second or third time since I mentioned this a week or two ago. I did get a reply, which mentioned some website overhaul or something as a reason and said it would be fine now. Clearly whatever problem you're having hasn't been resolved.
I have been looking for this work for months. Once I found the ISBN, I placed it on your search bar and found this within seconds! How Marvelous
I needed this book for a class. This was an easy and painless rou
I kept trying to change address under billing but would not let me change it. Both the shipping and billing address should say Angela Staub, 50 Academy Street, #216, McSherrystown, PA *******
Cost of postage could be lower. But best deals still on your site. Thanks much.
Shipping is expensive and effects how many items i buy. It makes the experience not very nice.
Always great, and it helps that you have added PayPal!
Alibris is always the store to check before buying.
So far you have the books I want. Kudos!
Book was easy to find; I wanted new/very fine copies as gift and one for my own library.
It was nice to be able to buy the book for the same price that the school was going to rent it to me for!
So good so far. The shipping could be a lil better
Now I have to figure out how to get the ebook on my kindle. Shop experience was fine. Had to use advance search
I have been a customer for over 20 years, and I thank you for your promptness, reasonable prices, and easy shopping. God bless you guys!
I have ordered before and everything has been better than I expected. Very happy with all of it. Thank you very much. Jlm
Glad my son told me about you I can always find what I want at the right price…. Thank you….
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

