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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,523
shipping
12,513
quality
12,507
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Fast and easy-to-use so far, let's see how long it takes to arrive.

Date of experience: January 14, 2024
Minnesota
1 review
0 helpful votes
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Really outstanding experience
So grateful for the ease in ordering. Wonderful to purchase the book I was looking for at a fair price.

Date of experience: January 14, 2024
Australia
1 review
0 helpful votes
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Great books at reasonable prices
January 14, 2024
Updated review

Great books at reasonable prices - and the website shop works seamlessly!

Date of experience: January 13, 2024

Lots of rather obscure books, so easy to find what...
January 1, 2024
Previous review

Lots of rather obscure books, so easy to find what you want!

Date of experience: December 31, 2023

Great selection of books, website easy to use!
November 30, 2023
Previous review

Great selection of books, website easy to use!

Date of experience: November 29, 2023
Pennsylvania
1 review
0 helpful votes
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Lots of good products, including the ones I was looking for, and at very reasonable discounted prices.

Date of experience: January 13, 2024
Alaska
1 review
0 helpful votes
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I was very pleased to find the book I was looking for, and also 2 others by the same author. Shopping was easy and clear.

Date of experience: January 13, 2024
Illinois
1 review
0 helpful votes
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Shipping is not shown per item, which produces misleading perception of each unit's actual cost. Other book sites show each unit's shipping, but alibris only shows free shipping next to the item and then an amalgamated shipping cost under the total.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Wisconsin
1 review
0 helpful votes
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Very useful
January 14, 2024

Very useful. 1st time purchase. Hopefully goes well

Date of experience: January 13, 2024
Ohio
2 reviews
0 helpful votes
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Always a pleasure to use Alibris to locate and purchase books. Thank you.

Date of experience: January 13, 2024
South Carolina
1 review
0 helpful votes
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All of my experiences with Alibris through the years have superior

Date of experience: January 13, 2024
New York
1 review
0 helpful votes
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Excellent site, service, and choice of books
January 14, 2024
Updated review

Excellent site, service, and choice of books. Very competitive prices; though one must compute carefully shipping costs in today's year 2024 economy.

Date of experience: January 13, 2024

Prices are still competitive; however, it is the shipping...
December 6, 2023
Previous review

Prices are still competitive; however, it is the shipping costs that kills us.

Date of experience: December 6, 2023

Quiet, smooth, &satisfying
August 14, 2021
Previous review

Quiet, smooth, &satisfying. Still has good-feel!

Date of experience: August 14, 2021
New Zealand
1 review
0 helpful votes
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Several times now I've gone to purchase used books through Alibris that my order did not go smoothly.
The most common complaint I have is the advertised shipping costs are not what are charged at Checkout. It seems Alibris deliberately mislead their customers with low shipping costs and then to find at check out the actual cost in 3x! Recently I wen to purchase a books with a NZD8.99 shipping costs only to find and the final stage of checkout the shipping cost has automatically risen to over NZD30!
(Looking at the international shipping rates webpage, yes International Shipping starts are NZD30+ - why wasn't this shown when I logged on and set the shipping destination to New Zealand - frequently I get much cheaper shipping rates on other websites like Abebooks.)
Similarly I recently purchased a book at a sharp price, sucked up the 3x cost increase in shipping, only to get an email from the supplier telling me that the book was not $24 as advertised, "we have ongoing issues with the Alibris website displaying the wrong prices", and that if I wanted the book I would in fact need to pay $58! But hold-on, you had accepted by order, right? Apparently, the order acceptance on Alibris is not legally binding, e.g. the seller can change their mind. Ok, no I'm not paying that price, the seller then offered me a store credit, no - thanks! Seller then says it wasn't their fault, it was an Alibris Website issue. Then I had to go to my credit card company with the emails - then I got my refund!
Don't be surprised when you shop an Alibris, things aren't quite what they seem!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
California
1 review
0 helpful votes
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The usability of choosing an item is ok, though somewhat overwhelming when there are a lot of choices which are all basically alike. When the supplier doesn't describe the condition except with the designation, (e.g., Very Good), it's not helpful at all. It would be nice to have the option to see a sample page of text or the table of contents, so I can see what the font is, the font size, and its readability.

Date of experience: January 13, 2024
Colorado
1 review
0 helpful votes
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I'd give 5 stars if I could see the shipping before I get to the final stages of checkout.
The feed back option NOT allowing me to NOT be listed on public websites has taken off 2 additional satars. TDC
All Rights Reserved without Prejudice (UCC1-308)

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Washington
1 review
0 helpful votes
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I'm glad to see that you have reasonable prices for your items.

Date of experience: January 13, 2024
Massachusetts
1 review
0 helpful votes
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Media shipping seems high
January 20, 2024

Media shipping seems high. Spent $25 on books and $45 for shipping. If I add 4.99 to book cost, it brings cost close to bookstore price.

Date of experience: January 13, 2024
Louisiana
1 review
0 helpful votes
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Website is easy to navigate and options were satisfying
January 13, 2024
Updated review

Website is easy to navigate and options were satisfying.

Date of experience: January 13, 2024

I love alibis
December 2, 2021
Previous review

I love alibis

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Description of the merchandise and it's condition could be more detailed.

Date of experience: January 13, 2024
Argentina
1 review
0 helpful votes
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Have some difficulties but as they say Third time lucky!

Date of experience: January 13, 2024
Florida
1 review
0 helpful votes
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You have the goods!
January 13, 2024

You have the goods! You beat the competition's prices. You get the book to me. Thanks

Date of experience: January 13, 2024
Massachusetts
1 review
0 helpful votes
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Alibris has been my go-to for more than a decade
January 13, 2024
Updated review

Alibris has been my go-to for more than a decade. Search is typically about 99% in their listings.

Date of experience: January 13, 2024

We've used alibris for more than a decade
August 20, 2021
Previous review

We've used alibris for more than a decade. Love it!

Date of experience: August 20, 2021