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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I've used Alibris for years and have always been very satisfied with price, condition and availability of my purchases.
Right price, selection and fast delivery.
Great selection of books, reasonable cost, great values and exceptional service!
You can't claim that my shipping will be 4-6 dollars and charge 16!
Have ordered from here before. A very pleasant experience
Had the book I wanted at a great price
I was glad to find the book and a shop shipping to my country.
It is completely annoying that when a category is selected the available items are randomly listed. They should be alphabetical.
All is good but It is really irritating when books don't list # of pages!
I think this small? Detail is very crucial in buying decisions. Wish you
Would require this from sellers.
Also "good" "very good" are ill defined. Never clear if there is writing or highlighting!
Your store is excellent, but I took off a star because I found no easy way to see if a book was available in Spanish or another language.
I wish you would show the shipping for each book while browsing
All good except checkout. I needed to send to a different address than mine and was asked for "billing address" and then "continue". I think it would go smoother if the choice of billing and shipping was on one page. I didn't know if "continuing would place the order before I could change the address.
I went to change my bank card and the process was confusing. I was not sure where to
Click to edit my card to a different one. When I clicked "cancel/edit" the next page was useless as I had no where to add my card info. Otherwise I like the website.
Easy and reasonable prices except shipping charges.
I can usually go right to Alibris for what I am looking for.
Always so easy to find product and complete transaction.
I always enjoy the Alibris shopping experience!
Alibiris is the only place to buy books online! They have the best prices and even have new books//free shipping. The staff is also phenomenal bc once my package was lost and they sent me my books for free
Pretty good but could be improved. Disappointed that prices on the browser search did not correspond with the best price you had on your site.
Clarity and integrity are paramount.
Love that your app suggests other books I might want--I always do!
So far, so good. I just hope it comes in on time because I'll really need it for this class. I'm crying inside a little.
Could not change my payment information. I want to be able to remove cards, if necessary.
The copies of the 2100 Asanas book was $50+ when I searched on the site. When I searched Google, I found that book on Alibris for $14. Not a great experience to have to search Google to find good deals on Alibris.
Having more titles with "Look inside" would be helpful for my purchase experience.
User-friendly website with reasonable pricing and great selection.
User-friendly website. Reasonable pricing. Easy to navigate through ordering process.
This is the best site I've found for ordering dvd's.
Very happy with purchases. My go to place for books and music. Thanks
Very satisfied with my purchases, response time, etc.,
I like the selection, and the arrival times have been pretty good!
Love the service, I usually find just what I'm looking for!
Very satisfied with items and arrival times
I've been very satisfied with the books and CDs purchased through Alibris!
Thank you for making it easy and having a affordable price
Intuitive searches, with little superfluous 'Christmas tree decoration'. I.e. Less is more.
Very easy to shop. Sorry shipping cost more that the actual purchase, but still a deal in the long run. Thanks.
Received an email stating I could get $20 off but saw this nowhere on the website.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

