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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,496
shipping
12,486
quality
12,480
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Very easy to navigate your web site
February 21, 2024
Updated review

Very easy to navigate your web site. Choice of books amazing.

Date of experience: February 21, 2024

Shopping is great
October 18, 2023
Previous review

Shopping is great. SHIPPING IS AWFUL.

Date of experience: October 18, 2023

Easy to find new books here
October 17, 2023
Previous review

Easy to find new books here.

Date of experience: October 17, 2023
New York
2 reviews
0 helpful votes
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Easy to order
February 21, 2024
Updated review

Easy to order- nice benefits- good suppliers of products anyone can buy.

Date of experience: February 21, 2024

Web site easy to use
March 21, 2023
Previous review

Web site easy to use. Cost of postage becoming outrageous though.

Date of experience: March 20, 2023

Good selection of available editions of same title
March 7, 2023
Previous review

Good selection of available editions of same title

Date of experience: March 7, 2023

Seems like a good website
March 4, 2023
Previous review

Seems like a good website

Date of experience: March 4, 2023
Colorado
1 review
0 helpful votes
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Not sure why the order was initially denied, then accepted...

Date of experience: February 21, 2024
Missouri
1 review
0 helpful votes
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The descriptions of each offering were very helpful. The checkout procedure was straightforward.

Date of experience: February 21, 2024
South Carolina
1 review
0 helpful votes
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This was an easy, pleasant, quick experience. Thank you

Date of experience: February 21, 2024
Pennsylvania
2 reviews
0 helpful votes
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This book I ordered was listed on BookFinder for a...
March 2, 2024
Updated review

This book I ordered was listed on BookFinder for a total of $12.49, but when I checked out the price was $12.99...: (

Date of experience: February 21, 2024

Quick, easy!
October 12, 2022
Previous review

Quick, easy!

Date of experience: October 12, 2022
Michigan
1 review
0 helpful votes
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I love Alibris!
February 21, 2024

I love Alibris! It's my first stop for buying books.

Date of experience: February 21, 2024
Tennessee
1 review
0 helpful votes
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Piece of cake!
February 21, 2024
Updated review

Piece of cake! Plus, Alibris had something I have looked all over for, but no one else had. And at a great price, from a top-notch seller!

Date of experience: February 20, 2024

You have what I want, at a good price, with lots of...
October 29, 2023
Previous review

You have what I want, at a good price, with lots of options, & it's easy to find.
You and your website designers & programmers are doing a great job.
Thank you.

Date of experience: October 29, 2023
Washington
1 review
0 helpful votes
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Found what I was looking for at an excellent price.

Date of experience: February 20, 2024
Delaware
2 reviews
0 helpful votes
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Pricing is a little confusing with all the different prices for the same paperback book.

Date of experience: February 20, 2024
Minnesota
1 review
0 helpful votes
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I've been using Alibris for years
February 21, 2024
Updated review

I've been using Alibris for years. I just love Alibris. Great deals on books. The site is easy to use. The description of the books I have purchased have been spot on. Delivery time has always been accurate. My parents and I love Alibiris.

Date of experience: February 20, 2024

So easy to find what I'm looking for and to check out
October 4, 2023
Previous review

So easy to find what I'm looking for and to check out. Wonderful site. I've been using well over 10 years. Thank you!

Date of experience: October 4, 2023
New Mexico
1 review
0 helpful votes
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I'm checking out and the UI asks if I have a coupon code. I'm game for that! So I go to CNet and fervently click through oh I don't know 8? Different links that supposedly lead to coupons? But each one comes with a minimum purchase requirement before the code can be used, and that information is never provided before I click on the link. So this is tedious. I only have a $26 book in my cart, and that's for a reason. Finally I see the "coupon code link" that says I can get $5 off if I sign up for your newsletter. Great! So I do that. That one says, "no code required". Then why don't I see the discount reflected in my cart after I sign up? Oh I know, I have to look in my email. So I log into my business account and check that message, and it informs me that the code is "thanks". Great! I go back to my cart (which miraculously hasn't expired) and enter "thanks" into the right spot. But the discount doesn't apply! Why? There's a minimum purchase requirement.
If you haven't enjoyed reading through this tedious re-telling of my tedious experience chasing what appeared to be relatively easy discounts, but which in fact were so tightly locked down under minimum purchase requirements that NONE of them worked -- not even the one that said exactly that in so many words 'on the tin' -- just imagine how tedious and frustrating it was for me to experience it. Thank you for soliciting my feedback. Looking forward to the book.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2024
North Carolina
1 review
0 helpful votes
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Quick and easy to locate a book I wanted and ordering was a breeze.

Date of experience: February 20, 2024
Tennessee
1 review
0 helpful votes
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Alibris has many of the books I like to read at very attractive price ranges.

Date of experience: February 20, 2024
Ohio
1 review
0 helpful votes
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Easy process, and having PayPal as a payment method is a big plus.

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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I was charged $4.99 shipping fee that I did not see when I input my payment method! And I cannot go back to cancel the order!

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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The only request would be to say how long it'll take before placing the order

Date of experience: February 20, 2024
Tennessee
1 review
0 helpful votes
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- ok to publish the following with "Name Withheld" or "Anonymous Customer" but not with my info, thanks -

Overall good. However, when the list of books was returned from a title search, there was one that listed a U.S. location as the seller, but upon clicking for Details, it was revealed the book was being shipped from the U.K. I would not have known that had I not clicked on Details.

Date of experience: February 20, 2024
Pennsylvania
1 review
0 helpful votes
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The site is easy to navigate and I can usually find what I'm looking for.

Date of experience: February 20, 2024
Minnesota
2 reviews
0 helpful votes
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Always a fast, easy, efficient shopping experience...
February 20, 2024
Updated review

Always a fast, easy, efficient shopping experience on Alibris.

Date of experience: February 20, 2024

Excellent shopping experience!
September 7, 2021
Previous review

Excellent shopping experience!

Date of experience: September 7, 2021