Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All good from beginning to end. Always good options for all titles I look for.
Great selection of books at awesome prices.
I like using my PayPal account to purchase online. I feel it's much safer. Thank you for having it.
So far the experience has been easy, I have not received the book yet so I am hoping the description is in point!
Thanks for the low priced book. The shipping is hard enough for my budget. The book is for my book study group and I enjoy the discussion more when I can have access to the book.
Unreal price of book. Probably made it up with shipping
You are doing a great job!
I had to try a few times before paypal was getting the amount okay
Always quick and easy and a wonderful alternative to the capitalist behemoth that is Amazon!
Shipping is expensive. What about book rate for upstairs Mai OK ing
Easy to find books website set up well easy check out
Easy to navigate and excellent purchasing experience
Most of the time it's great but every once in a while you have to get a refund but it's quick.
There were a number of the used book I was looking for that were listed as being in good condition with a reasonable price, and the transaction was quick and easy. I appreciate being able to find books that I want somewhere other than Amazon.
I believe that $9.98 is too high for shipping. Other used booksellers charge less for the same quality. In fact I was about to buy from another seller but they didn't take PayPal so I went with Alibris, but I'm going to look for a bookseller with lower shipping in the future. I hope you'll consider lowering your shipping. Thanks,
Marie
Easily found the title I was looking for in the format and condition I wanted.
Easy checkout but i don't find the overall web site user friendly.
Easy. More expensive than expected, but trust that it was necessary this time.
Always easy and always tempting to stay longer and order more
Easy to see the possibilities and to order, as always.
As almost always at Alibris I found what I wanted immediately.
Appreciated the lower price you offered by consolidating shipping.
Too easy. I almost always buy more than I had planned. I am disappointed in the rise of shipping costs, but...
Always so easy that often I've ordered before I quite realize it. Obviously good marketing on your part.
As always -- exciting to anticipate receiving, opening, reading the books.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

