Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy, has the book I was looking for. A good place to shop!
Could not put in money saving coupon- there was no box to place code
Found what I was looking for but had a little trouble find the hard cover book witch I like better.
Easy to find what I was looking for. Was a great price and low shipping.
Got my book, it was in good condition and i got it in a timely matter
Easy to go through the website to find what I was looking for and to buy what I wanted.
Great prices, user friendly on iPhone. And great selection of other titles.
I have used Alibris for several years. I never had a problem!
I would like to see shipping cost with the book price as each book appears on the screen.
I had a difficult time changing my password. Could have been me, but I am pretty adept at such things.
So happy I found your site. It was so easy to find what I was looking for. 😀
Easy to find the book I wanted and order it - I assume it will arrive on time and in good condition - I don't think you should ask for rating the experience until it is all completed.
Quick and easy! No hassle or frustrating data entry. So easy to find a book, read reviews, and see all offerings and add to cart quickly. The lack of click click click really made me feel relaxed about buying feom this website.
Received my book; however, I did not receive it for 10 days after my order. Shipping took too long. My used book was in very good condition.
Good variety of offerings that fit my interests — better than that of the competition!
Kept having problems with the order process, slow, but finally got the order placed
Easy checkout - Saving time with each order. Thanks for offering discounts and offering your products at a decent price.
Easy process. Clear instructions. Not many clicks. Looking forward to reading the book.
Using Alibris to find out of print or hard to find books is a must.
I've never been disappointed by Alibris. If it's available, they'll locate it! Very responsive if you have a problem.
I love searching through the oldies to find what I am searching for.;..
Thanks for the savings! This allowed me to buy more books! Combining the shipping was HUGE.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

