Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,733
shipping
12,723
quality
12,717
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Andy O.
Unfollow Andy O.
Share Review
Report Review

Simple and efficient
April 21, 2024

Simple and efficient. Found and ordered a book without any trouble.

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
Follow Vicki T.
Unfollow Vicki T.
Share Review
Report Review

Always have what I'm looking for at a good price 😊

Date of experience: April 11, 2024

Fast and easy
November 2, 2023
Previous review

Fast and easy

Date of experience: November 2, 2023
Nevada
2 reviews
0 helpful votes
Follow Norma S.
Unfollow Norma S.
Share Review
Report Review

Easy access easy process praying the book is in good condition fingers crossed

Date of experience: April 11, 2024
California
1 review
0 helpful votes
Follow K K.
Unfollow K K.
Share Review
Report Review

...
April 21, 2024

...

Date of experience: April 10, 2024
Montana
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

I was trying, for the first time, to buy a 10 piece...
April 21, 2024
Updated review

I was trying, for the first time, to buy a 10 piece collection of a single author. I need a means to accomplish this in bulk for a single shipping fee. To pay triple the cost of the order for shipping is untenable. So I cancelled all but one book after wasting a hour gathering the order together.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024

I often order for my book club
December 19, 2023
Previous review

I often order for my book club. I'd like to know if the seller has multiple copies of
the book I want so I can get the copies together at the same time.

Date of experience: December 11, 2023
Colorado
1 review
0 helpful votes
Follow Alicia F.
Unfollow Alicia F.
Share Review
Report Review

I recommend Alibris to everyone I know!
April 21, 2024
Updated review

I recommend Alibris to everyone I know! Great prices, easy to shop.

Date of experience: April 10, 2024

Alibris is the best
August 26, 2023
Previous review

Alibris is the best. I tell everyone I know about it, I refer to it as 'my' used book site. Ha!

Date of experience: August 25, 2023
Colorado
1 review
0 helpful votes
Follow Patrick L.
Unfollow Patrick L.
Share Review
Report Review

You make it so easy to purchase great books at great...
April 21, 2024
Updated review

You make it so easy to purchase great books at great prices.

Date of experience: April 10, 2024

I have bought books for many years here and will continue to do so.

Date of experience: March 19, 2024
District of Columbia
2 reviews
0 helpful votes
Follow Jan R.
Unfollow Jan R.
Share Review
Report Review

Ease with which I was able to locate the book I was searching for.

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

Great service Great product
April 21, 2024
Updated review

Came very quick and was in the condition that was described

Date of experience: April 10, 2024

Everything I have ever looked for is here and the shipping is fast! I always come here first before buying new

Date of experience: July 17, 2023
Florida
1 review
0 helpful votes
Follow Peter L.
Unfollow Peter L.
Share Review
Report Review

Awesome
April 21, 2024

Have found lots of books I can't find on Amazon, usually in good condition for cheap, and even when it's more expensive, it's worth it if it's the only copy.

Date of experience: April 10, 2024
Kansas
1 review
0 helpful votes
Follow Dennis B.
Unfollow Dennis B.
Share Review
Report Review

Quickly found exactly what I wanted at a reasonable...
April 21, 2024
Updated review

Quickly found exactly what I wanted at a reasonable price. This is my normal experience with Alibris.

Date of experience: April 10, 2024

I was very surprised to quickly find the item I wanted since it has long been out of print. The price was acceptable, as well as the expected delivery time. The book was well packaged and protected during shipment. It arrived on time and in the condition as described online. All of my expectations were met or exceeded… again… through Alibris.

Date of experience: March 30, 2024
California
2 reviews
0 helpful votes
Follow Joy T.
Unfollow Joy T.
Share Review
Report Review

I would shop Alibris again! Great!
April 21, 2024

I received my order in a timely matter. I enjoyed receiving my order at a good & fair price. Also in a timely matter!

Date of experience: April 10, 2024
Wisconsin
1 review
0 helpful votes
Follow Janelle W.
Unfollow Janelle W.
Share Review
Report Review

I love shopping Alibris
April 21, 2024
Updated review

I love shopping Alibris. Shipping costs might make me cringe but understandable if from different places.

Date of experience: April 10, 2024

Quick and easy
September 20, 2023
Previous review

Quick and easy. Just wish shipping wasn't more than the books.

Date of experience: September 20, 2023
South Dakota
1 review
0 helpful votes
Follow Taneya C.
Unfollow Taneya C.
Share Review
Report Review

Very good
April 20, 2024
Updated review

I always receive my products in a timely fashion and in good condition

Date of experience: April 10, 2024

Very good
May 21, 2023
Previous review

I always receive my products in a timely fashion and in good condition

Date of experience: May 21, 2023
Texas
1 review
0 helpful votes
Follow Rohan U.
Unfollow Rohan U.
Share Review
Report Review

Hi I was wondering could look the product I bought be delivered before the coming monday

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow Barrett K.
Unfollow Barrett K.
Share Review
Report Review

Easy and quick to update info and get a card in. I like it!

Date of experience: April 10, 2024
Minnesota
1 review
0 helpful votes
Follow shirley O.
Unfollow shirley O.
Share Review
Report Review

Good price, book in good condition
April 20, 2024

Shipping rate was reasonable and you took PayPal. Easy to do busy with you.

Date of experience: April 10, 2024
Alabama
1 review
0 helpful votes
Follow Erik K.
Unfollow Erik K.
Share Review
Report Review

Overall best online book seller I've found so far.

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

Good service
April 20, 2024

Good. Come on really. I got what ordered, let's not get carried away.

Date of experience: April 10, 2024
Michigan
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

No
April 20, 2024
Updated review

The only problem is that there seems no way to remove the information for a defunct credit card. I can add a new one, but how do delete the old one?

Date of experience: April 10, 2024

Very quick and convenient
November 29, 2023
Previous review

Very quick and convenient.

Date of experience: November 29, 2023