Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My recent order was canceled. A previous recent order was presumed lost. Meanwhile shipping costs have increased dramatically. I'm not as satisfied as I used to be.
I nearly always find what I'm looking for at alibris, get a good price, and receive my order promptly. Any issues I've ever had were resolved quickly to my satisfaction.
I ordered and paid for a book that I never received. Was unable to contact seller because the website continually errored
I find alibris to have very competitive prices and its description of book quality (for used books) is accurate. The free shipping offered for books shipped directly by alibris is also very attractive
I found exactly what I was looking for quickly and easily. The price was excellent and shipping reasonable and in the US. I'll use this website again.
Website was easy to navigate and ordering was quick and easy.
Good good good good good good good good good good good
Generally a pleasure! Quick and easy and my book arrived in a timely fashion.
Easy to find and order the book I was looking for.
I was pleasantly surprised of the subject matter available.
Everything is fine except I hate having to give my email! And tge box to recieve stuff already checked. I'm sorry but it's ridiculous
I have placed many orders for books and movies through the Alibris site. The experience has always been easy and I am happy with the products that I receive.
Love the many choices and options for delivery.
Great place to buy books, new or used.
Appreciate how you're able to offer such a great price on used books.
Quick and easy site to follow. Order done and dusted in less than 3 minutes even though I hadn't used this site in years and had to reset my password and change my address.
I have shopped Alibris since I went back to college.
All my previous orders were shipped extremely slowly
The problem is not in the delivery itself, but in the speed with which the book is sent from your warehouse. Four days is a very long time.
I found everything I wanted along with a few extra items and will follow up for additional items later as your prices and quality are hard to top.
Marvelous selection at fabulous prices.
My order a single book came just as described and in the amount of time that was stated. I waited patiently and had no issues
Price was excellent. Procedure was quick and easy.
Great price, great book fast shipping hard to find titles
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

