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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,474
shipping
12,464
quality
12,458
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Great items at great price
May 7, 2024

Bought the 1993 edition of the Narnia box set. Came fast, properly packaged, in great condition, and at an amazing price.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Good service
May 7, 2024
Updated review

My experience ordering from Alibris has always been positive. On the rare occasion when there was a problem it was resolved quickly and to my satisfaction.

Date of experience: April 23, 2024

I like shopping with Alibris because I have found it...
November 18, 2021
Previous review

I like shopping with Alibris because I have found it to be a reliable site. The other reason I prefer Alibris to other sellers is because I have always been allowed to shop as a guest, rather than having to go through the annoying process of having to sign up for an account. It is extremely irritating to have to create and store yet another password. It is far less time consuming to type in my address than to drag out the book where I have to store all the passwords required for online shopping.

Date of experience: October 19, 2021
New York
2 reviews
0 helpful votes
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Good price, reasonable shipping time. Great selection of books

Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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I was trying to extend my subscription for another month or pay the extra for the 120 day rental. I was routed to Vital source then back to Alibris. There is no customer support. I had to purchase the entire book again which does not seem right. There should be an easy option to extend the rental for another 30 days but there is not.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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Cool experience
May 7, 2024

Ordering process was easy. However, delivery took longer than expected. I thought it would be faster especially since it was only going from NV to CA.

Date of experience: April 23, 2024
Slovakia
1 review
0 helpful votes
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Overall well done. Happy with the price and proper straight forward order procedure.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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Fast and easy.Found a book I've been looking for for years!

Date of experience: April 23, 2024
Massachusetts
2 reviews
0 helpful votes
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I am happy with the ordering and delivery process. I thought the price of the book was fair and the description of the book was adequate EXCEPT: the book smells of stale cigarette smoke. Ugh. It is repugnant. I'm reading the book in spite of this as I have a deadline to finish it by. But this experience, my first time purchasing a used book, has really turned me off to ordering used books online.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
New Mexico
2 reviews
8 helpful votes
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It would be helpful to be able to include a message when sending a book as a gift.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Book came too late for me to take on a trip. Otherwise everything was great.

Date of experience: April 23, 2024
Vermont
3 reviews
0 helpful votes
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Thank you
May 7, 2024

Thank you. I will look forward to receiving the book.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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Very straightforward Alibris very frequently has what I am looking for, often at a reduced price

Date of experience: April 23, 2024

I always have trouble with passwords-my idea of it...
August 21, 2022
Previous review

I always have trouble with passwords-my idea of it doesn't square with the sites idea of it, so while more cumbersome it works better to be a guest. JTR

Date of experience: August 21, 2022
Texas
1 review
0 helpful votes
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Thank you for making life-changing books affordable. How frugal is the chariot that bears the human soul.

Date of experience: April 23, 2024
Massachusetts
1 review
0 helpful votes
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Great resource for used books
May 7, 2024

I've been using Alibris for years. Originally looking for specific book editions for myself, now looking for children's books. A great way to support small book shops across the country. Find rare or out of print books. Save money by reading perfect quality books without big prices, and going "green".

Date of experience: April 23, 2024
South Carolina
1 review
0 helpful votes
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I was able to find the book I wanted at a good price.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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Perfect!
May 7, 2024

I love the book I ordered. Unfortunately, one of the books I ordered showed on the web site available but the order was canceled because evidently the book was not in stock. But the other book was perfect!

Date of experience: April 23, 2024
District of Columbia
1 review
0 helpful votes
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Having to change the shipping address twice is unnecessary.

Date of experience: April 23, 2024

Well organized web site and easy to use
August 19, 2021
Previous review

Well organized web site and easy to use.

Date of experience: August 18, 2021
California
1 review
0 helpful votes
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Amazing service
May 7, 2024

Easy to use and overall great process. I would highly recommend to my friends and family.

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
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Wedding Anniversary gift
May 7, 2024
Updated review

My overall experience was great! My husband was in shocked with it and loved it! I love it too. It arrived after my anniversary (April 12), but it was not a big deal.

Date of experience: April 22, 2024

It was quick and easy
April 12, 2024
Previous review

It was quick and easy.

Date of experience: April 1, 2024
Tennessee
1 review
0 helpful votes
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Ordering was very easy. Also, I was able to find the CD that I wanted at a great price!

Date of experience: April 22, 2024