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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,428
shipping
12,418
quality
12,412
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Good service and follow up
May 27, 2024

I bought the book but could not use it as it was not what I wanted. My Mistake

Date of experience: May 17, 2024
Indiana
1 review
0 helpful votes
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Alibris is the greatest clearinghouse for all manner of books.

Date of experience: May 17, 2024

Alibris has every book I want to read at costs that...
May 26, 2024
Previous review

Alibris has every book I want to read at costs that are very reasonable.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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The order said free delivery then when I checked out it was not free. The website should not be confusing in a way where people do not pay for what price they were intending to pay for.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
Kentucky
1 review
0 helpful votes
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Great selection, easy to use format, shipping is dependable.

Date of experience: May 17, 2024
Massachusetts
2 reviews
0 helpful votes
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Excellent site where I can find books I can find no where else! Thank you!

Date of experience: May 17, 2024
Washington
1 review
0 helpful votes
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Excellent descriptions
May 27, 2024

Excellent descriptions. Easy to order.The web sight is easy to navigate.

Date of experience: May 17, 2024
Iowa
1 review
0 helpful votes
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Awesome customer service and delivery!
May 27, 2024
Updated review

Awesome customer service and delivery! I switched from thrift books to you after troubles with their customer service.

Date of experience: May 17, 2024

I ditched thrift books and am happy to order from you instead! Thank you.

Date of experience: May 10, 2024
Ohio
1 review
0 helpful votes
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Search engine doesn't seem to show all exact matches at the top of the list. Which is odd. Was putting in the first five letters of the title when doing the search.

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
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Pretty good selection
May 27, 2024
Updated review

Pretty good selection.
Some items don't actually match the searched title.

Date of experience: May 17, 2024

Mmmm shopping
December 9, 2023
Previous review

Mmmm shopping

Date of experience: December 8, 2023
Illinois
1 review
0 helpful votes
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I LOVE THIS WEBSITE THANK YOU SO MUCH!
May 27, 2024
Updated review

I LOVE THIS WEBSITE THANK YOU SO MUCH! Y'all have the best selection for the best prices and I love you so much.

Date of experience: May 17, 2024

Shipping is expensive but I understand why
May 7, 2024
Previous review

Shipping is expensive but I understand why.

Date of experience: April 27, 2024
Virginia
3 reviews
0 helpful votes
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Easy, because this app makes it so
May 27, 2024
Updated review

Easy, because this app makes it so. However, I dislike the emails for free shipping, as it seems never to be for books.

Date of experience: May 17, 2024

Everything was very easy and user-friendly
November 11, 2023
Previous review

Everything was very easy and user-friendly.

Date of experience: November 11, 2023
New York
3 reviews
0 helpful votes
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Difficult to change small detail in an address without going through whole process.

Date of experience: May 17, 2024

Mainly this is not Amazon, so I am not ordering from...
August 8, 2023
Previous review

Mainly this is not Amazon, so I am not ordering from or giving money to a penis.

Date of experience: August 8, 2023
Arizona
1 review
0 helpful votes
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I tried to buy 2 books from the same seller and I couldn't do it. Thus, I had to pay 2 different shipping charges.

Date of experience: May 17, 2024
South Carolina
1 review
0 helpful votes
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Reliable
May 27, 2024
Updated review

Site is easy to navigate, and I can quickly narrow down my choices.

Date of experience: May 17, 2024

It's always easy to find the books I want
July 19, 2021
Previous review

It's always easy to find the books I want. I never have any problems.

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
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They are a large variety of the book that i need
May 27, 2024
Updated review

They are a large variety of the book that i need. I'm very satisfy

Date of experience: May 17, 2024

I'm very satisfy
December 29, 2023
Previous review

I'm very satisfy

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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.
May 27, 2024
Updated review

I didn't want to write a description of my experience. It's early in the morning and this is a waste of my time. However your system would not let me proceed until I filled out this portion.

Date of experience: May 17, 2024

Excellent!
January 14, 2024
Previous review

Excellent!

Date of experience: January 14, 2024
Illinois
2 reviews
0 helpful votes
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Extremely easy to transact business on this platform and the prices are amazingly reasonable

Date of experience: May 17, 2024
Florida
1 review
0 helpful votes
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I don't want to set up accounts that I probably won't use again.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
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Good in a pinch.
May 27, 2024
Updated review

Finding, ordering, and receiving used books I can't get at reasonable cost elsewhere goes smoothly and easily and brings to my favorite reading nook books in very good condition. Rarely do I not find the book Im looking for.

Date of experience: May 17, 2024

No problems
April 11, 2024
Previous review

No problems and easy. Lots of choices. Using the service a long time. Keep up the good work. Only hope I receive coupons, which I've signed p for in the past but never receive. Not sure why.

Date of experience: April 1, 2024
South Dakota
1 review
0 helpful votes
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This website had the hard to find book that I was looking for.

Date of experience: May 17, 2024