Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy and affordable, although the shipping costs are a bit high
Easy and clear site to use. I like the fact that the price is given in your own country's currency. Thank you.
Great. Good price and easy to order. Surprised that it was available have tried other sites with no luck
Excellent except shipping time which may not have been the fault of Alibris
Alibris has excellent prices and service. I am very happy to purchase books from them.
Thank you for keeping people reading books. It's so important to have physical media in a world where the Internet has taken over
Well... I found the books I was looking for, in acceptable conditions, at
Excellent prices! Isn't that rather the point?
I don't like that my order was cancelled after I placed it. Please consider dropping this vendor.
It took me so long to finally find the green letter Bible and Alibris had it! So happy my brother will be so pleased to get it for his birthday. The shopping experience was smooth and easy and the package arrived on time and in the condition it described. So I'm overall very pleased.
The book was rated good, but to me was very good.
The book was sent with tracking info and arrived before the projected date.
Did not want to save my Credit card. Other sites give that option.
Easy purchase, great prices, fast shipping. I would much rather purchase used books from sellers like this than new whenever possible.
Found what I needed at an affordable price with no trouble at all.
The shopping was good. Let's see how the rest of the experience turns out.
Better price than Amazon. This is dumb why do I need at least 50 characters
Easy to find items. Fast shipping products always in good shape.
Easy to find items. Fast shipping products always in good shape.
Great! No problems with the order with a great variety of books! Will use again when I want physical books!
I ordered a hardcover copy of a book and the book that came was a soft cover. The book was from Thriftbooks which I've sworn in the past I would never deal with again. They can never answer any questions about the condition of their books because they have too many, their descriptions on the side are usually pretty generic and they stuff expensive antiquarian books into envelopes with no protection
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

