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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,026
value
12,601
shipping
12,591
quality
12,585
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent
July 3, 2024
Updated review

Order was difficult to track with provided information. Took a little longer than expected.

Date of experience: June 22, 2024

No coupons available
April 1, 2022
Previous review

No coupons available

Date of experience: April 1, 2022
Texas
2 reviews
0 helpful votes
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Easy to navigate site, and very competitive pricing for gently used books.

Date of experience: June 22, 2024
California
1 review
0 helpful votes
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Thanks doing business with you
July 3, 2024
Updated review

Great, I will come back if the product is available at your store

Date of experience: June 22, 2024

Fair
April 9, 2024
Previous review

Ok I will come back and see what's available thank you

Date of experience: March 30, 2024
Colorado
1 review
0 helpful votes
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Clear and easy to find what I wanted to buy and place my order. Thanks!

Date of experience: June 22, 2024

Quick, easy, clear, great!
February 20, 2021
Previous review

Quick, easy, clear, great! Thanks!

Date of experience: February 20, 2021
Idaho
1 review
0 helpful votes
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I accidentally hit a wrong key, but was able to get to my cart again.

Date of experience: June 22, 2024
Colorado
2 reviews
0 helpful votes
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Your website does not have a "cart" button anywhere
July 3, 2024
Updated review

Your website does not have a "cart" button anywhere. The only way to get to your cart and checkout after shopping, is to choose a "dummy" book and add it to your cart whereupon the checkout option appears in a popup. Then you have to go into your cart at checkout and remember to remove the "dummy" book before checking out. Very inconvenient and not user friendly.

Date of experience: June 22, 2024

Always excellent
June 18, 2022
Previous review

Always excellent.

Date of experience: June 18, 2022
Texas
1 review
0 helpful votes
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Very satisfying
July 2, 2024
Updated review

Very satisfying. Always get what I want at a fair price, a thumbs up.

Date of experience: June 22, 2024

Very good
June 25, 2024
Previous review

Very good. Will buy from again, I have ordered from Alibris before.

Date of experience: June 14, 2024
Florida
1 review
0 helpful votes
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Love this site
July 2, 2024
Updated review

Love this site - finding what I want is usually easier than in the library, and half the time no local library can find what I want!

Date of experience: June 22, 2024

I love shopping aLibris and try to group my choices...
June 17, 2024
Previous review

I love shopping aLibris and try to group my choices into some of the same sellers to try to get a break on shipping. I know postage has gone up - but a blanket $5 per item just hurts. I can see it from the sellers' side also, but there has to be a better way than cardiac arrest at the final total.

Date of experience: June 6, 2024
Arizona
2 reviews
3 helpful votes
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The ordering was easy and the price was good. Thanks for your being there.

Date of experience: June 22, 2024
New Jersey
1 review
0 helpful votes
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Satisfied
July 2, 2024

Ordered a book recommended by the library. It arrived promptly and was in good condition for a used book.

Date of experience: June 22, 2024
Washington
1 review
0 helpful votes
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It's good!
July 2, 2024

It's good! The ordering process is friendly, and I expect the quality of the book I ordered will not disappoint!

Date of experience: June 22, 2024
Washington
2 reviews
0 helpful votes
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I was able to find what I was looking for and place my order for it easily.

Date of experience: June 22, 2024

Promo code not requested at check-out
March 21, 2021
Previous review

Promo code not requested at check-out.
Not perfectectly user-friendly for returning to search options.

Date of experience: February 19, 2021
California
1 review
0 helpful votes
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Well it was nice and easy placing the order we will see how they do on time?
Thank You!

Date of experience: June 22, 2024
New Jersey
1 review
0 helpful votes
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Found book
July 2, 2024
Updated review

Found book. Reviewed the options. Picked one. Paid easily. Entire process from thinking about the book to paying took about five minutes. That's hard to beat.

Date of experience: June 22, 2024

Selected a book
May 26, 2024
Previous review

Selected a book. Was prompted to login. Did so after resetting password. After login the book I selected was no longer there nor in my shopping cart. I selected another, but it was more expensive.

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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I don't like you adding the same shipping amount for a second item, when both will be coming in the same package. Perhaps a discounted shipping amount for multiple books?

Date of experience: June 22, 2024
California
3 reviews
0 helpful votes
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I have ordered many time through Alibris and have not been disappointed. Great service

Date of experience: June 22, 2024

Thank you
April 23, 2024
Previous review

Thank you. Easy-peasy.

Date of experience: April 13, 2024
Kansas
1 review
0 helpful votes
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Exceptionally enlightening...
July 2, 2024
Updated review

Ive been ordering from Alibris, for longer that I remember. Ive loved the selection, and have shelves of books. Many purchased through Alibris. Ive always been satified w/ the prices, selection and service. If it sounds like an endorsement ad, I suppose that true. But prices are great, service as well, and it one of 2 ways to buy books I will always use.

Date of experience: June 22, 2024

I use Alibris, often, I like it just fine and recommend...
September 6, 2021
Previous review

I use Alibris, often, I like it just fine and recommend it to others.

Date of experience: September 6, 2021
Georgia
1 review
0 helpful votes
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I ordered a copy of R. F. Delderfield's "to Serve Them All My Days" which was described as a first edition copy in very good condition with a very good dust jacket. What I received was a "book club edtion" as stated on the dust jacket and the dust jacket was anything BUT very good. There was a tear on the lower left corner of the dj and the back inside flap of the dj was torn almost to the top of the dj. This was supposed to be a gift for an English gentleman who had ties to Oxford but I was not giving him a book like this. I contacted the folks who sold the book and they said "they were new at this" and would try to do better in the future.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2024
Colorado
1 review
0 helpful votes
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July 2, 2024

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Date of experience: June 22, 2024
Washington
1 review
0 helpful votes
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I shopped around and Alibris had the best price. It wasn't great, but I took what I could get. Delivery was pretty quick.

Date of experience: June 22, 2024