Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,451
shipping
12,441
quality
12,435
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Victor X.
Unfollow Victor X.
Share Review
Report Review

Great Price, easy website, cant wait to get my book and explore more

Date of experience: July 9, 2024
California
1 review
0 helpful votes
Follow WILLIAM S.
Unfollow WILLIAM S.
Share Review
Report Review

Placing the order was quick and easy
July 19, 2024
Updated review

Placing the order was quick and easy. The descriptions of the books was clear and enabled me to make a good selection from the available books at a very good price.

Date of experience: July 9, 2024

I had no problems with filling out the information...
January 3, 2023
Previous review

I had no problems with filling out the information you requested. I appreciate the fact that you have the books I wanted and that they are reasonably priced.

Date of experience: January 3, 2023
Oregon
1 review
0 helpful votes
Follow Sam U.
Unfollow Sam U.
Share Review
Report Review

My first Alibris purchase
July 19, 2024

Unusual to find this service, and I'll be going back in the future.

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
Follow Matthew J.
Unfollow Matthew J.
Share Review
Report Review

I ordered a DVD, and it took 4 days to let me know it was out of stock. Now I have to reorder it, and have the money debited from my account, yet I haven't seen a refund for the previous purchase? I've used Alibris since 2001, and used to even sell on it. This is extremely poor service for 2024.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2024
New York
1 review
0 helpful votes
Follow Catherine Z.
Unfollow Catherine Z.
Share Review
Report Review

Unfortunates, I cannot write 50 characters. I do not have the time.

Date of experience: July 9, 2024
Colorado
1 review
0 helpful votes
Follow Dianne J.
Unfollow Dianne J.
Share Review
Report Review

Love this site
July 19, 2024
Updated review

I always find what I want here, have never been disappointed

Date of experience: July 9, 2024

Usually find what I am looking for here
September 20, 2021
Previous review

Usually find what I am looking for here

Date of experience: September 20, 2021
New York
1 review
0 helpful votes
Follow Michael Q.
Unfollow Michael Q.
Share Review
Report Review

Alibris is great!
July 19, 2024
Updated review

Always great. I often find books on Alibris that i cannot find on Amazon.

Date of experience: July 9, 2024

When looking for a rare book, I often find that Alibris offers the same book as Amazon, but at a better price.

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow Lucy N.
Unfollow Lucy N.
Share Review
Report Review

So far so good in that they're simple instructions for checking out

Date of experience: July 9, 2024
Rhode Island
1 review
0 helpful votes
Follow Ava Z.
Unfollow Ava Z.
Share Review
Report Review

Good comparative price even with five dollar shipping fee.

Date of experience: July 9, 2024
Tennessee
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Doesn't give me the estimated delivery date until billing info provided.

Date of experience: July 9, 2024
Virginia
1 review
0 helpful votes
Follow Canda S.
Unfollow Canda S.
Share Review
Report Review

Ordering was easy
July 19, 2024

Ordering was easy. Removing an item from the order was not as easy. I had to go back several pages and hope I could remove one of the items. I was prepared to start the order from scratch but the going back 3 pages allowed me to remove one item.

Date of experience: July 9, 2024
Oregon
1 review
0 helpful votes
Follow Melanie E.
Unfollow Melanie E.
Share Review
Report Review

It is nice to see that your company had the workbook that I needed.

Date of experience: July 9, 2024
Missouri
1 review
0 helpful votes
Follow Timothy X.
Unfollow Timothy X.
Share Review
Report Review

Very detailed search
July 19, 2024

I really appreciated the very detailed search options to find what i was looking for. The dvds i ordered have multiple different versions on the market with different content, so being able to be sure of the ones i was ordering from the information provided was very helpful.

Date of experience: July 9, 2024
Missouri
2 reviews
0 helpful votes
Follow Victoria T.
Unfollow Victoria T.
Share Review
Report Review

Easy to find books and they were available at a reasonable price

Date of experience: July 9, 2024
Illinois
1 review
0 helpful votes
Follow Tommy H.
Unfollow Tommy H.
Share Review
Report Review

Quick shipping and I was able to keep something out of a landfill :)

Date of experience: July 9, 2024
Florida
1 review
0 helpful votes
Follow Gina R.
Unfollow Gina R.
Share Review
Report Review

Some books are far less than at other retailers, other books have been 5-8x more expensive than other retailers

Date of experience: July 9, 2024
Indiana
1 review
0 helpful votes
Follow Donnie Q.
Unfollow Donnie Q.
Share Review
Report Review

Spoiled by amazon
July 19, 2024

Item took a while to ship. I'm spoiled by Amazon, but that's the reality of the market. Other than that, everything was flawless.

Date of experience: July 9, 2024
New Hampshire
1 review
0 helpful votes
Follow Burke D.
Unfollow Burke D.
Share Review
Report Review

Haven't read yet
July 19, 2024
Updated review

A frequent customer always very good choices and prices! Can a log do find old long lost titles as well

Date of experience: July 9, 2024

Keep up the great work
March 21, 2024
Previous review

Keep up the great work

Date of experience: March 11, 2024
California
2 reviews
0 helpful votes
Follow Gloria C.
Unfollow Gloria C.
Share Review
Report Review

I love the way all books are listed and prices are very clear.

Date of experience: July 9, 2024
Ohio
1 review
0 helpful votes
Follow Anne W.
Unfollow Anne W.
Share Review
Report Review

Fast and easy l
July 19, 2024

Fast and easy l. I was able to purchase the book easily with out any issues.

Date of experience: July 9, 2024