Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to find what I want, a very simple system for ordering, always turns up as advertised.
Easy to find what I want at a fair price
All OK. I can't quite see why you insist on me saying more than this.
Book listed as being in French and yet name of translator into English given in description. Publisher's name confirms it should be in English, but a bit hazy.
Very clear information and very easy to use the site. Highly recommended.
Very good but need it to be easier to edit addresses. Once a mistake creeps into the billing address it is hard to fix it.
Very easy to order and pay for purchase. First time I've Alibris I think
Trying to update account to a new email address was tiresome. The site "clung on" to my old, obsolete, not working email address relentlessly in about six different fields in the "my account" page. I lost the will to live and gave up.
Great!GreatGreatGreatGreatGreatGreatGreatGreatGreat!
No further comment at this time. I may comment further when I have received the book
Some sort of Internet gateway error at the first attempt. Otherwise, fine.
As usual very easy to order books. I'm sure they will be delivered withe Alibris ' normal speed.
First class: all my previous orders have been well handled!
Pity about the shipping costs not being more flexible really.
You should not charge double postage for two books from the same Seller.
Excellent shopping experience and i was able to find the book I want
The ordering interface is easy to use even though it has many options, and it works well. The many options are sometimes handy:-)
I often order books from Alibris because they have a large stock, reasonable prices, good and reliable book information, a very easy and transparent ordering interface. And delivery has consistently been reliable and as fast as (or better than) promised.
Not so user friendly interface when needing fix codes & credit cart info
I noticed that buying a scientific books is much more difficult after Brexit. Unfortunately Britons made that choice - and i must live with it. Ten years ago purchasing books was easier. Anyway, the courtesy and professional skill of your firm and associates remain unchanged.
Tutto molto chiaro e semplice. Grande disponibilità di testi
I keep having to re-enter my credit card details for purchasing. And Alibris charge more for shipping than Biblio, Amazon marketplace, etc.
Great so far, thanks. Previously have had items cancelled as no longer available, but hope that doesn't happen this time.
Fab, thanks, very clear what to do and to ensure billing and shipping address correct before checking out
I couldnt complete my full address as the website was only allowing a certain number of characters
Thanks great way to find new and second hand books online
So far, so good, but shipping is too expensive. Isn't there a cheaper way?

