Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibris UK

Alibris UK

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibris UK?
grey stargrey stargrey stargrey stargrey star

Alibris UK Reviews Summary

Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.

This summary is generated by AI, based on text from customer reviews

value
4
shipping
3
quality
3
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Zoe M.
Unfollow Zoe M.
Share Review
Report Review

Great
August 17, 2021

Great - don't want to buy new for environmental reasons so v easy to see used options

Date of experience: August 17, 2021
GB
1 review
0 helpful votes
Follow A O.
Unfollow A O.
Share Review
Report Review

All good so far
August 17, 2021

All good so far. Easy process. Happy customer, many thanks.

Date of experience: August 16, 2021
Jersey
1 review
0 helpful votes
Follow Jane I.
Unfollow Jane I.
Share Review
Report Review

So happy you got the books I wanted
August 16, 2021

So happy you got the books I wanted. Good price too!
Many thanks

Date of experience: August 16, 2021
GB
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Share Review
Report Review

Very to access exactly what you are looking for. Excellent all round.

Date of experience: August 14, 2021
GB
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

A clear site with a good size typeface. The coupon process was a bit confusing for me as a newcomer

Date of experience: August 14, 2021
Denmark
1 review
0 helpful votes
Follow Joan H.
Unfollow Joan H.
Share Review
Report Review

Postage costs are really important in the post-Brexit context. It would be better to be able to see them before reaching the final checkout. Otherwise no problems.

Date of experience: August 14, 2021
GB
1 review
0 helpful votes
Follow Christopher C.
Unfollow Christopher C.
Share Review
Report Review

I have ordered a book but the shipping is really small, and its shipping from USA so am a bit confused, but want the order so have placed it, but I think something was not right. Anyhow, looking forward to getting the book.

Date of experience: August 13, 2021
GB
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

I typed in my card details but did not tell the system it was Visa. I submitted, then the system made me type in my card details all over again.

Date of experience: August 11, 2021
GB
1 review
0 helpful votes
Follow Robin C.
Unfollow Robin C.
Share Review
Report Review

Shopping experience is fine, I just don't like prices being quoted in Euros.

Date of experience: August 9, 2021
Hong Kong
1 review
0 helpful votes
Follow Ted Q.
Unfollow Ted Q.
Share Review
Report Review

Placed order, within minutes received confirmation. 2 or 3 hours later, order cancelled by Alibris! Item no longer available!
Alternative copy now ordered...

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow Wayne Z.
Unfollow Wayne Z.
Share Review
Report Review

Quick and easy to set up an account. Check out was quick.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow Will O.
Unfollow Will O.
Share Review
Report Review

The voucher was slightly misleading, the card thing was hard to work and you seem desperate to fill my inbox with marketing material.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow Roger D.
Unfollow Roger D.
Share Review
Report Review

Excellent and incredibly efficient access to a book i have been looking for for some time

Date of experience: August 8, 2021
Sweden
1 review
0 helpful votes
Follow John-Henri Y.
Unfollow John-Henri Y.
Share Review
Report Review

A book I've looked for since many years is suddenly available at a reasonable price. O frabjous day!

Date of experience: August 8, 2021
GB
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Problems with web pages (poor software)
September 6, 2021

Problems with web pages (poor software) - unnecessary!

Date of experience: August 7, 2021
GB
1 review
0 helpful votes
Follow Marc R.
Unfollow Marc R.
Share Review
Report Review

Easy to use & good shipping costs & the book was cheaper here than any other place... Ebay & Amazon included

Date of experience: August 6, 2021
Belgium
1 review
0 helpful votes
Follow Rich K.
Unfollow Rich K.
Share Review
Report Review

Some confusion about estimated delivery - turned out to be cheaper than estimate

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
Follow Julian Z.
Unfollow Julian Z.
Share Review
Report Review

The range is fantastic
August 6, 2021

The range is fantastic. Cancellations on my previous order.

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Share Review
Report Review

OK
August 5, 2021

OK. First time. Easy to order. Will be ordering again.

Date of experience: August 5, 2021
Ohio
1 review
0 helpful votes
Follow Janet U.
Unfollow Janet U.
Share Review
Report Review

Website very user friendly, forgot my password and received the reset email very quickly.

Date of experience: August 5, 2021