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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Personally, i do love this sofa, It looks very sturdy, and it's hard to imagine that this sofa is assembled from pieces of accessories. What a clever design! LOL
Overall the product is good. Delivery was also excellent. However, defects were confirmed in some products.
It is not completely defective. So I allowed to use it.
All items received in perfect condition, well crafted and arrived on time, thanks alibaba for the support
Great Service, Platform and Support. I appreciate the security with payments and quality of products.
This is the first time I bought it through Alibaba in Korea. In fact, I initially questioned the feasibility, but I was able to clear my doubts and successfully close the deal with the buyer through many conversations.
The packaging of the product was excellent and even though it was glass, it arrived safely without any damage to long-distance transportation.
In particular, Patricia, the employee in charge, was smart, passionate, and responsive to the transaction and handled the problem in the middle neatly even after the transaction was completed. I envy a company with such employees. Patricia's efforts have led to a surge in confidence in Alibaba. I already bought it again with faith in Patricia. I would buy anything Patricia sells.
Mistake can be in any business dealing but communication is the key to resolve the problem, The most of Chinese product does not correspond to European and American sizes that why don't only rely on the website but talk to supply to confirm the sizes, Radjah
Thank you Alibaba for changing my life! I am seing my dream coming true. The website tracks your orders and make sure you get a good service with the supplier.
All my customers are addicted to this soap and can't live without it. It changed their confidence drastically. We love it so much. It's my best seller products.
Items look good. Jerry was easy to communicate and was very helpful. Hoping to have future transactions and hope that the item will lasts
It seems a little bit small on side of the quitar. Acceptable but not impressive.
The qualit is fair.
Professional and friendly. I was kindly surprised with the nice quality of the products and the service provided
Alibaba's trade policies protect buyers, you can make a claim if you get products that are not what being advertised and the platform has large selection of suppliers.
J'ai aimé la plateforme Alibaba, ça détaille bien les produits... avec une application mobile de traduction qui me convient bien...
The quality was spectacular! My clients love how well they are made and the print came out really good.
Alibaba is great place for business all over the world. What ever you need for small /big business you can buy on here from different sellers,
Me gusta el sistema de compra, envio, se puede hacer el seguimiento, en mi caso he pedido por DHL.
Pero hay un punto en contra, he configurado en mi perfil para ver todo en ingles. Cuando reviso productos me redirige a version movil, y en mi idioma, no me gusta eso.
Debo grabar muchas veces en idioma ingles para que no me rediría.
Por lo demás me gusta ;)
This device works as expected, appearance is good, and communication with manufacturer is prompt and good.
Great website to get your product from. However, you are never 100% shure that the dealer realy deliver a proper product.
Great cheap goods but you have to research and make sure the sellers are legit to avoid having trouble. Mine went without a hitch since I did my homework. The seller I dealt with was fast to respond and super healpful. Super happy.
担当者は親切で良い人でした。、、、、、、、、、、商品も満足な商品です、、、、、 梱包をもう少しきちんとして欲しいです 特に中のビニールの梱包は 衛生商品なので、少々不安が残るが 満足できる取引だった。
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

