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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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English: When I made this purchase I had to find out through another application that I was going to be charged the income tax to my country, I consider that this should be included in the page so that by some inconvenience there are no future problems with purchases by this means.
Español: Al realizar esta compra tuve que enterarme por medio de otra aplicación que se me iba a cobrar el impuesto de ingreso a mi país, considero que esto debería incluirse en la página para que por algún inconveniente no hayan problemas a futuro con las compras por este medio.
The whole ordering process was a streamlined and easy. And the product assurance portion takes away any worry that you may have about whether the vendor can deliver the goods.
Over the years of working on and via Alibaba, I am more and more impressed with the safe and simply professional service provided here. Alibaba you are an essential part of my business and thank you.
First time to order here, and I was delighted with the service and products. The website has so many goods and sellers it can seem a bit complicated. But worth it as we got what we needed.
Really love the entire process from product choosing to ordering to delivery at the door. The total service was beautiful. Splendid.
With a lot of patience and browsing can find products of interest easily. Best part is you can easily communicate to salesperson, negotiate and have it delivered to your doorstep. I surely will buy again with a business prospects in mind.
Alibaba made finding a supplier easy. The key is doing research and talking with the suppliers to make sure the quality is what you are looking for. In the past we have had some pretty shady suppliers that have given us a very low quality. If you are unsure always get a sample before placing large orders. With this understanding we are now having a very positive experience.
It's easy to use, and the suppliers are very helpful. For example, i ordered of 3 different suppliers, and they all kept me updated on the product and showed me pictures of the product as it was being produces. This made everything go much smother, and i can concentrate on other aspects of my business, like designing my website.
The company was great. Very quick turn around time and lightning shipping, would buy again. The seller Owen was very helpful with my purchase and helped me along with everything I needed!
Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.
Very dependable and accomodating supplier. Excellent product quality as well. Highly recommended. I hope to do business again soon
Thanks for being a good online store and also a agent ms. Vicky. Your pos machine it will help us to become more effiecient and accurate regards in our daily transaction in my traffic parking business.
Thank you for the professionalism, I received my order earlier than expected and I am 100% sure I will be doing business with you in the near future.
It's easy to find what you want at a reasonable cost. Definitely, we will come back for our next order.
Very good quality product I got as sample. Supplier is very help and giving prompt responses. Products are good.
The website opens every single click in a new tab sometimes prompting the user to sign in again and that's unprofessional. The messages don't sync consistently with the mobile app. More action needs to be taken to remove scammers and badly rated sellers from the website.
Depending on what you are looking for, this site could be the best place to buy or the worst. There is almost no recourse if your order arrives and you are not satisfied with it, I have never successfully gotten a return or reimbursement. However, most suppliers are willing to ship you a small test order so that you can see and handle the product before ordering in bulk.
There are a lot of fake products on this site. If you are buying fakes to sell I would highly recommend asking the seller for a private catalogue of their good and bargain HARD. Never take the first price given.
If you are here for a custom product, this is probably the best place for you to look, but I would recommend consulting a professional, as the process of setting up a supply chain is not something that can be learned easily off of YouTube and absolutely should not be gotten into without information or advice. Too much is at stake when MOQ is in the thousands for a custom product.
Out of all the things I have bought from here, I was least satisfied with the electronics, and most satisfied with the toys and collectibles. These are by far the best bang for buck if you are selling on a small scale in the US or Western countries.
These knife blades are high quality and make great gifts. I have purchased these knives several times and my customers love them.
It was easier to buy through Alibaba than it is to buy from just about anywhere! Shipping was fast, customer service was excellent.
Beware of theCHANGZHOU RISTAR ELECTRICAL AND MECHANICAL
WILL SCAM AND LIE WHEN THEY SHIP TO YOU ANY LEFT OVER JUNK THAT THEY AVE AND NEVER ORDERED BY YOU
BEWARE DO NOT PATRONISE FROM
RISTAR CHANGZHOU CYCLES dishonest vendor.
After 3 months of your bike is in factory and then being painted.
When threatened to cancel they say only black color then send you compliment different bike.
L ordered a lady's walk through ebike. For my wife. See photo they send me some tall men's bike no use for my wife. And later said only have this one. I can sell it if I don't need!
Alibaba just side with vendor when I ask for return or refund.
Just beware... scammers on ALIBABA CHANGHOU RISTAR ELECTRICAL AND MECHANICAL CO. EBIKES.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

