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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Chile
1 review
0 helpful votes
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Compra/ Buy "Bucket Hats"
December 15, 2020

English: When I made this purchase I had to find out through another application that I was going to be charged the income tax to my country, I consider that this should be included in the page so that by some inconvenience there are no future problems with purchases by this means.

Español: Al realizar esta compra tuve que enterarme por medio de otra aplicación que se me iba a cobrar el impuesto de ingreso a mi país, considero que esto debería incluirse en la página para que por algún inconveniente no hayan problemas a futuro con las compras por este medio.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
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The whole ordering process was a streamlined and easy. And the product assurance portion takes away any worry that you may have about whether the vendor can deliver the goods.

Date of experience: December 14, 2020
New Zealand
1 review
0 helpful votes
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I love this platform
December 15, 2020

Over the years of working on and via Alibaba, I am more and more impressed with the safe and simply professional service provided here. Alibaba you are an essential part of my business and thank you.

Date of experience: December 14, 2020
Cambodia
1 review
0 helpful votes
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Easy and professional
December 14, 2020

First time to order here, and I was delighted with the service and products. The website has so many goods and sellers it can seem a bit complicated. But worth it as we got what we needed.

Date of experience: December 14, 2020
Bangladesh
2 reviews
0 helpful votes
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Really love the entire process from product choosing to ordering to delivery at the door. The total service was beautiful. Splendid.

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
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With a lot of patience and browsing can find products of interest easily. Best part is you can easily communicate to salesperson, negotiate and have it delivered to your doorstep. I surely will buy again with a business prospects in mind.

Date of experience: December 14, 2020
Ohio
1 review
0 helpful votes
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Alibaba made finding a supplier easy. The key is doing research and talking with the suppliers to make sure the quality is what you are looking for. In the past we have had some pretty shady suppliers that have given us a very low quality. If you are unsure always get a sample before placing large orders. With this understanding we are now having a very positive experience.

Date of experience: December 14, 2020
GB
1 review
0 helpful votes
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Excellent
December 14, 2020

It's easy to use, and the suppliers are very helpful. For example, i ordered of 3 different suppliers, and they all kept me updated on the product and showed me pictures of the product as it was being produces. This made everything go much smother, and i can concentrate on other aspects of my business, like designing my website.

Date of experience: December 14, 2020
Maryland
1 review
0 helpful votes
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The company was great. Very quick turn around time and lightning shipping, would buy again. The seller Owen was very helpful with my purchase and helped me along with everything I needed!

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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Apparel Sample purchases
December 14, 2020

Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
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Very dependable and accomodating supplier. Excellent product quality as well. Highly recommended. I hope to do business again soon

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
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Nice!
December 14, 2020

Thanks for being a good online store and also a agent ms. Vicky. Your pos machine it will help us to become more effiecient and accurate regards in our daily transaction in my traffic parking business.

Date of experience: December 13, 2020
South Africa
1 review
0 helpful votes
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100% satisfied
December 14, 2020

Thank you for the professionalism, I received my order earlier than expected and I am 100% sure I will be doing business with you in the near future.

Date of experience: December 13, 2020
Singapore
1 review
0 helpful votes
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It's easy to find what you want at a reasonable cost. Definitely, we will come back for our next order.

Date of experience: December 13, 2020
Georgia
1 review
0 helpful votes
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Makeup brush
December 14, 2020

Very good quality product I got as sample. Supplier is very help and giving prompt responses. Products are good.

Date of experience: December 13, 2020
New York
1 review
0 helpful votes
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The website opens every single click in a new tab sometimes prompting the user to sign in again and that's unprofessional. The messages don't sync consistently with the mobile app. More action needs to be taken to remove scammers and badly rated sellers from the website.

Date of experience: December 13, 2020
New York
1 review
0 helpful votes
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Depending on what you are looking for, this site could be the best place to buy or the worst. There is almost no recourse if your order arrives and you are not satisfied with it, I have never successfully gotten a return or reimbursement. However, most suppliers are willing to ship you a small test order so that you can see and handle the product before ordering in bulk.

There are a lot of fake products on this site. If you are buying fakes to sell I would highly recommend asking the seller for a private catalogue of their good and bargain HARD. Never take the first price given.

If you are here for a custom product, this is probably the best place for you to look, but I would recommend consulting a professional, as the process of setting up a supply chain is not something that can be learned easily off of YouTube and absolutely should not be gotten into without information or advice. Too much is at stake when MOQ is in the thousands for a custom product.

Out of all the things I have bought from here, I was least satisfied with the electronics, and most satisfied with the toys and collectibles. These are by far the best bang for buck if you are selling on a small scale in the US or Western countries.

Date of experience: December 13, 2020
New York
1 review
0 helpful votes
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Great knife blades
December 14, 2020

These knife blades are high quality and make great gifts. I have purchased these knives several times and my customers love them.

Date of experience: December 13, 2020
Texas
1 review
0 helpful votes
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It was easier to buy through Alibaba than it is to buy from just about anywhere! Shipping was fast, customer service was excellent.

Date of experience: December 13, 2020
Canada
1 review
1 helpful vote
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Beware of theCHANGZHOU RISTAR ELECTRICAL AND MECHANICAL
WILL SCAM AND LIE WHEN THEY SHIP TO YOU ANY LEFT OVER JUNK THAT THEY AVE AND NEVER ORDERED BY YOU
BEWARE DO NOT PATRONISE FROM
RISTAR CHANGZHOU CYCLES dishonest vendor.
After 3 months of your bike is in factory and then being painted.
When threatened to cancel they say only black color then send you compliment different bike.
L ordered a lady's walk through ebike. For my wife. See photo they send me some tall men's bike no use for my wife. And later said only have this one. I can sell it if I don't need!
Alibaba just side with vendor when I ask for return or refund.
Just beware... scammers on ALIBABA CHANGHOU RISTAR ELECTRICAL AND MECHANICAL CO. EBIKES.

Date of experience: December 13, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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