AlibabaReviews 13,223

I made order of full glass screen protectors 3d curved for iphone 6,6+, 7,7+ and I agree with them to provide this type not the normal one and also we agreed to be with its packages. First, they said the order will reach to my country within the week and I contact them after week and I discovered that the order was not shipped yet and they try to give an excuse because of holiday. I received the order after 3 weeks!. And the order was not the requested one. It was the normal one which is half price of the requested one and they said they sent me the right order and I did not request for different one. They did not confess about their mistake and did not accept to return the order as well as the try to ignore the costumers when i contact them.

I bought a pair of thermally insulated lined gloves; when they arrived I found they had no lining, making them useless. The seller offered to refund the money if I returned the gloves AT MY COST. I replied that as they had sent gloves that I had not ordered, it was them that should accept the postage cost, which they refused. The Alibaba disupte service decidedthat as the gloves "still had some value ", ( maybe to the seller, but not to me), I would receive a refund of 60%. So in effect, the seller always wins and the buyer always loses. The seller can ship anything he likes knowing that at worst he will get the item sent back at no cost to him.
I now know why there are so many warnings never to buy from sellers in China, and will not be buying from them again. I prefer to buy from a country like the UK which had genuine buyer protection laws. The UK works on a simple principle - you only pay if you receive what you ordered. I shall do my best to make my case known in Chile, where I live, so that others do not get caught.

I decided to import a small amount of toys to try out the market. I have little money myself. Knowing Alibaba reputation, I searched carefully and looked into the sellers, found some were actually non-existent or impersonating genuine sellers whom I emailed and they knew nothing about the product I was looking for advertised in their name.
Then I found a genuine company that sold on a large scale, seemed professional,, they were responsive, kind, seemed to care. I paid for the toys and they arrived promptly but were delayed at the customs as there was no date, value etc on the dispatch form, something you do not expect from a professional company. It took me about 7 days and many phonecalls and emails to the company to rectify the problem and I got my toys. I then checked the box and the toys were fine, started selling them, it worked well, then as I edged towards the bottom half of the huge box, I realized that 50 packages of the toy were not the ones I bought but Eastern European, in their language, plain packaging and, practically, unsellable. They wanted to get rid of what they could not shift by hiding it underneath the genuine order yet including it in the number I paid for.
I contacted them and they said they would not send me 50 genuine samples or reimburse me for those, but they will "give me some discount when I order from them next time". Blackmail!
I have lots lots of money on the unsellable pieces and am stuck with them.

I tried to raise the issue with Alibaba, yet found it so complicated that it took me hours to find the way how to complain, then it would not accept any of my photo formats for evidence of conversation and invoice... I felt like crying. Finally, I somehow "escalated" the complaint, but within a couple of weeks they asked for all the evidence again in an automatically generated email.
I tried the messenger, it did not work, and I could never talk to or email anyone for help, I still cannot find that option at all.
I doubt it will ever come to anything and it seems to be con people or greedy companies know they can easily get away with anything they do, that Alibaba do not care and take advantage to the maximum.
It is like swimming in a sea full of sharks and I would strongly advise that people stay away from the website.

Do yourself a FAVOR and NOT BUY FROM THIS COMPANY anything you don't mind loosing your money for trying!
Thought I bought a working watch - August 28th - didn't receive it by promised date - although they STATE if not Received by promised date money back... FINALLY got it after buyer protection ran out - from Turkey - Watch damaged severely wrote them - "They NOT understand" "? You no got watch? Says delivered!" BROKEN! "unusual - NOT understand" -- Make complaint - they send me e-mails you can't reply to - want video's - did that - "YOU STILL say you not get package?" -- NO WATCH BROKEN -- now almost 2 months after DEMANDING a REFUND -- no give refund - send back on loose money...? WHO PAYS THE POSTAGE? ME? Why is this MY PROBLEM -- so... like I say DO NOT DEAL WITH THIS COMPANY UNLESS YOU WANT LOT'S OF FRUSTRATION AND LOOSE YOUR MONEY -- AND TRYING TO HAVE THEM UNDERSTAND?! They play "NOT UNDERSTAND FRIEND"... Be ware - be wise...

I placed an order with Alibaba yesterday for my nonprofit. My bank texted me that the transaction went through at 7:50 a.m. for almost $1,000. Today, I heard from Alibaba that my transaction was cancelled and that to resubmit the transaction, I would need to send them a copy of my drivers license and social security number. No US retailer could ask for that information. BEWARE, Sending this data would allow them to steal your identity.

Alibaba supports only their premium registered suppliers i case of a quality problem we serious got defective products we submitted the invoice /the defective products photos /paypal payments proof
But still alibaba ruled in their favour they claimed this wasn't their goods
Thats it the matter was closed once and for all

This is all bull$#*! of fair play
Trade assurance its crap please proceed cautiously as after a mont with great difficulty u find a buyer and ship out the products stops working ater a few days -- made in china
Very sad today selling online we have to give free replacement warranty no questions asked or else we will disappear with 2-3 bad customer reviews so selling inferior products in the guise of superiour product finish from china may not work

Had a run in with VENEZIA INTERNATIONAL. Scammed me and Alibaba wont do anything.
I ordered shirts and other things, all wrong colors and sizes and printing is poor.
VENEZIA INTERNATIONAL scammer wont refund or anytihng and Alibaba wont punish him.
Abusive emails calling me a dog and many other things.
Stay away from VENEZIA INTERNATIONAL scammers
Venezia International scammers, they have scammed me.
Venezia International scammers, they have scammed me.
I have lost $3500 from them
Dont ever use them! You have been warned

We bought a $655 movie screen 12' x 16' from SHOWME INFLATABLE CO. LIMITED, sminflaable.com, just before shipping we find out that is the overall size, not the screen size. That is not what we ordered. They said they could make it bigger for more money we paid the additional for the bigger size and for the additional shipping. Then the screen was not the right material. They charged us an additonal $231 for the different material. They sent pictures of the screen - a huge 2 inch line where they seamed the material was down the center of the screen. I told Alibaba and SHOWME INFLATABLE CO. LIMITED this was not acceptable. And i filed a dispute. Alibaba did nothing, they didnt look at the pictures submitted of the awful screen. We were scammed on this. Alibaba wanted me to pay $500 for an inspection of quality. I didnt there was no need to inspect, it was evident from the pictures. We had no choice as they already had our money. We received the screen. It is awful and cannot be used- just as we thought. There is no protection for the buyer even though they promise they will protect you. They are on the side of their manufacturers. BUYER BE WARE! We wanted to save money by buying over seas. Now we have to buy a new screen here in the states. We ended up paying a total of $1400 for a screen we cannot use. Alibaba did nothing. A lot of emails, but did nothing. I will never use them again!

Bought 200 pens, told them initially they were to be gifts. They sent them to Germany as a business purchase. This caused customs problems and an additional $87. In import tax. Called to cancel the order and Ms April in customer service said she would pay me. It's now been two weeks and she won't answer my emails or chat. To include no money. I'll never buy from a company with employees with no integrity. Alibaba is not a reliable company.

Bought an excavator bucket for a brand new Hitachi ZX55-5u. The bucket arrived & looked okay. I went to pin the bucket on the excavator & the pin centres were 285mm. They should have been 230mm. Xuzhou shenfu international trade refuse to accept they have made a mistake. I even sent them the workshop manual for the excavator & they tried to tell me Hitachi were wrong & they were right. After 2 days of hearing excuses why it is my fault I am ready to give up. Bucket will probably end up a garden ornament. Don't make the same mistake! Buy from a reputable dealer