AlibabaReviews 13,223

For all who think your gonna get a Deal, HA HA HA HA watch out! If you are not a pro stay away... Oh BUT they have a rating system... wait for it! Ha ha ha ha you are rolling Dice... Now before I go any further let me say I do business with them yes that's what I said, but it took a good year or more before I became a pro and was aware of whats going on you have to careful... number 1 the rating system must be taken with a grain of salt # 2 they have suppliers who buy from suppliers and then sell you... Number 3 when you have a problem you get to speak to Eva A ROBOT! Yes... she is not real... Well in short That's why you get what you pay for, you want cheap then roll dem dice lol Just be very careful do your home work be diligent and that will give you a 75% chance of doing OK. Just thought Id pass along some wisdom Thanks Richie C debbiedapparel2.com

I bought some goods on Alibaba platform and used Trade Assurance.
I had a contract with Hopora Shenzen Co. LTD for supplying the goods DDP, door to door in 2,3 weeks but the goods didn t arrive. The representative sale of the company trick me and not answering to my emails.
I asked Alibaba because I used Trade Assurance to mediate this case but only robotic answers like Please wait patiently.
I asked for refund because is more then 2 months and never happen but the same robotic answer.
I WILL NEVER DO ANY BUSSINES WITH THIS COMPANY OR USING ALIBABA BECAUSE THEY ARE NOT FOLLOWING ANY RULLES.

I have a issue with ZOEE Electronic Co. Ltd. Who is " 4 years Alibaba member" (LOL) I made a payment 4 times in the last year. First time in cash, and the rest via bank account. Seller claimed that devices will turn off after 30 minutes but they won't. I have an evidence (video). Seller claimed devices turn off in China normally, but I'm not in China. After all, last month, when I was in China on my business trip, I test 2 devices and they didn't work. I already return 200 devices and got new devices with the same issue. I was so reasonable to help the seller and try to reprogram over 200 devices, not to return them back to China just to avoid sellers shipping cost. Above that, I faced with lots of disturbance and distance between transmitter and receivers is too short (not as described) so devices are useless for me. I have all emails between the seller and me. Tried to contact seller via emails and Alibaba message center, only reply was that the company updating devices. It was 2 weeks ago. When I asked for a refund, no word from the seller. Obvious, he try to avoid warranty. Since I paid for them, I don't have time to wait for an update. I ask for a refund. When they make an update, I'll buy those devices again. If they are as described. In attach you can find 3 out of 4 payment. Fourth was in cash. Seller avoid warranty with lots of lies even I have bunch of evidences. Alibaba scammers decided "both side responsability". I lost $7000 and ZOEE scammers walk away freely. DON'T TRADE WITH COMPANIES FROM ALIBABA and especially ZOEE electronics.

I contacted this company ( SAMYAK INTERNATIONAL PVT LTD) NEPAL. I ordered a Tibetan singing bowl, they sent me a singing bowl as a sample in the beginning later they asked advanced payment for my order. I sent $ 2000 for a 5'' 500 units of Tibetan singing bowl they said me they will send it within 20 days. It was on FEB 2017. But they never shipped my order. I waited for another month i tried to contact them on Skype they never talked with me and i sent several emails but they never replied. This year i could not start my singing bowl business on amazon. I will search for another reliable supplier from Nepal.

Perfect response - I have to wrote 2 times, because my 1st request was very general, but on second, exact definition the communication was very smooth, even during weekend! And late work hours)
Service parts was in nearly new state - only cosmetic flaws easy to remove, seems like every part passed high QA
Fantastic price - different offers around globe was 4-5times more expensive
Fast delivery - only 9 days until it reach me after contract(incl. Tax office etc.)

Sorry for keep you waiting.

Today is the last chance for supplier.

If they still did not send us valid information, we will try to apply the refund.

Please kindly send the following information:

1. Hold your passport in your hand and take a photo of you and the passport. Please make sure the information on the passport is clear enough.
2. Hold your bank card in your hand and take a photo of you and the bank card. Please make sure the information on the bank card is clear enough and the bank card is the one you made the payment to Alibaba.

Thank you for your understanding.
Alice