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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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India
1 review
0 helpful votes
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Purchasing made easy
March 2, 2019

Not only with this order, but my overall experience with Alibaba has been great. Transactions go smooth and hassle free. When there was a problem in one situation, Alibaba provided full refund after investigation. Very helpful for businesses.

Date of experience: February 28, 2019
Mexico
1 review
0 helpful votes
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Excelente servicio
March 2, 2019

Facilita muy bien la comunicación para hacer negocios, buenos proveedores y serios muy agradecido, es una página muy profesional y amigable, fácil de entender

Date of experience: February 28, 2019
New Zealand
1 review
0 helpful votes
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Tractor parts
March 2, 2019

Excellent. Very pleased with prompt shipping and ease of payment and order. Shipper was very professional

Date of experience: February 28, 2019
New Zealand
1 review
0 helpful votes
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EBQ*******456
March 2, 2019

Absolutely 100% fantastic experience. Great Company to deal with.
Sample Order is what I expected, of high quality.
Thank you

Date of experience: February 28, 2019
Georgia
1 review
0 helpful votes
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Excellent Service, Great Communication, Fast Shipping. Product was of good quality although it did not hold liquids or anything heavy very well. Small alteration of the notch inside and the hole would fix this. Great overall experience!

Date of experience: February 28, 2019
Maldives
1 review
0 helpful votes
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Highly Recommended
March 2, 2019

Highly Recommended, Very Easy to communicate.
Best service.

Good Quality Product, Perfect...

Last Order arranged as we request.

100% trusted.

Date of experience: February 28, 2019
New Jersey
1 review
0 helpful votes
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Great to work with
March 2, 2019

I have placed 4 different orders thru alibaba, each time getting exactly what I ordered. With Trade assurance you never have to worry

Date of experience: February 28, 2019
Mexico
1 review
0 helpful votes
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Great service
March 2, 2019

Very fast my order. Super Recomended! The seller with good attention and cordiality
I'm happy with my order.
Thank You.

Date of experience: February 28, 2019
Australia
1 review
0 helpful votes
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Shipping goods from China
March 2, 2019

I found my shipping agent and products on this Alibaba platform and can recommend it for your sourcing.

Date of experience: February 28, 2019
California
1 review
1 helpful vote
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The material is a little bit thin, not thick enough to wear when there is an air condition room or during winter

Date of experience: February 28, 2019
Germany
1 review
0 helpful votes
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Great market place
March 2, 2019

Great market place
Very good place to buy products.
Everything went great on alibaba so far.
I'm very satisfied

Date of experience: February 28, 2019
California
1 review
0 helpful votes
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There are multiple sellers in one location. The clearer I make my communication the faster and easier the process. I have learned to say what I want and that is all. Make no small talk in the requests. Be polite and succinct. You will get what you want.

Date of experience: February 28, 2019
Kansas
1 review
0 helpful votes
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What a great supplier
March 2, 2019

She worked with us and delivered a great value in record time!

Thank You so very much Lisa.

We will be back.

Date of experience: February 28, 2019
Mexico
1 review
0 helpful votes
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The first time with Alibaba
March 2, 2019

The response of the suppliers was great the present different options that help to close the deal, the payment experience was good the only thing is the payment with AMEX was not possible to pay for the rest great experience.

Date of experience: February 28, 2019
Canada
1 review
0 helpful votes
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Great place to buy from
March 2, 2019

Fast reliable, very good products, just top class, shipping was just few days all the way from China.

Date of experience: February 28, 2019
France
1 review
0 helpful votes
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Woven badges
March 2, 2019

This is the first time I am totally happy with a woven badge maker. Nice communication, nice work. The quality is there. Great.

Date of experience: February 28, 2019
Italy
1 review
0 helpful votes
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Awesome service
March 2, 2019

Very easy to work via alibaba. I had always the feeling that alibaba will step in if I have a problem with the supplier.
Thank you very much.

Date of experience: February 28, 2019
DO
1 review
0 helpful votes
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I'm new on the web, website is nor friendly, kind of complicated, the rest if fine,, for now,, you can copy from ebay, there is nothing wrong with coping good things

Date of experience: February 28, 2019
Tunisia
1 review
1 helpful vote
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Pental brush
February 28, 2019

Very interesting to place order with trade assurance, very safe and i recommand it to all my colleagues.
I will repeat the order with alibaba again and again.
Thank you for your supports and good luck.

Date of experience: February 28, 2019
Japan
1 review
1 helpful vote
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Perfect!
February 28, 2019

Packaging is also perfect!
There is nothing wrong!
I did good shopping!
Next time please also thank you!

Date of experience: February 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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