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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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With Trade assurance from Alibaba, one could expect their deliver on time, every time. With experienced sellers within the marketplace community, a prospective client may expect quality and a level of business professionalism one needs to expect when dealing with monetary value and product assurance both large and small.
I found in alibaba a great and secure business way working so easy tracking business, chating and keeping full chat comunication with suppliers instead payment bank and tracking door/door
I am very happy with the service I received. The prices were good and the shipping times and cost were what I expected. The quality of the product was right on par and better than I have expected in some cases.
Thank you for quick response.
Goods are also wonderful.
I will immediately order the next item.
This quick response is the first time.
Premier achat sur Alibaba et tout c'est très bien déroulé. Je suis satisfaite de mes achats, des choses en plus comme l'assurance gratuite et la surveillance du déroulement des achats.
Great product at very competitive prices. I would recommend without reservation. Many thanks to Amy for all her help, time and effort to ensure that it was a smooth straight forward transaction
You are protected in purchasing and are given the opportunity to have such a wide variety of choice. Everything that I have purchased from China I have purchased using Alibaba - they have never let me down.
Nice trading provider. However, since there is so many fake supplier, i think Alibaba should improve the security by sorting the seller based on their background information.
Great quality. Professional boxes. Smooth transaction. Would engage in business with this company again.
Excellent service.
Perfect packaging.
Fast delivery.
Seller 100% Recommended.
The packaging of the product is very good.
Great supplier, the transaction went well, the supplier was very helpful and professional, the wigs took about eight days to arrive and the wigs are good, Thank you
I am happy with the whole organization and implementation.It is a pleasure to work with correct and accurate attitude partners.
Easy to use, like aliexpress, just with bigger number of items, and manufacturers.
I hope here we can make more trades
Platform always provide tools and features that help doing business without any risks. When troubles have arrised, I have found the way to solve through the Platform.
It is fully trusted and the whole process is very smooth, and the supplier is Professional, too. I means the trade assured order is completely trusted.
Excellent service, complied with the required in the estimated time, congratulations to the company.
I found what I wanted to order and I received the product I ordered in good condition as advertised by the seller. Thank you.
I needed to order some nootropic products and decided to use Alibaba as my source. They provided a service that seemed to guarantee a positive outcome as there were multiple safeguards in place to protect my investment. I am preparing my next order right now as I was very pleased with the product and service despite having some apprehension initially.
It was our first order with Alibaba and it turned out to be really easy, fast and safe. We will sure use Alibaba again in the future.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

