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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Alibaba for the win
March 12, 2019

With Trade assurance from Alibaba, one could expect their deliver on time, every time. With experienced sellers within the marketplace community, a prospective client may expect quality and a level of business professionalism one needs to expect when dealing with monetary value and product assurance both large and small.

Date of experience: March 11, 2019
Mexico
1 review
0 helpful votes
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Fantastic business platform
March 12, 2019

I found in alibaba a great and secure business way working so easy tracking business, chating and keeping full chat comunication with suppliers instead payment bank and tracking door/door

Date of experience: March 11, 2019
New York
1 review
0 helpful votes
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Great Service
March 12, 2019

I am very happy with the service I received. The prices were good and the shipping times and cost were what I expected. The quality of the product was right on par and better than I have expected in some cases.

Date of experience: March 11, 2019
Japan
1 review
0 helpful votes
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Thank you for quick response.
March 12, 2019

Thank you for quick response.
Goods are also wonderful.
I will immediately order the next item.
This quick response is the first time.

Date of experience: March 11, 2019
France
1 review
0 helpful votes
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Très bon site
March 12, 2019

Premier achat sur Alibaba et tout c'est très bien déroulé. Je suis satisfaite de mes achats, des choses en plus comme l'assurance gratuite et la surveillance du déroulement des achats.

Date of experience: March 11, 2019
Croatia
1 review
0 helpful votes
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Order
March 12, 2019

Everything was OK:)
Sve bilo kako treba:)

I ne znam sta jos da dodam pa da ispadne 100 karaktera?

Date of experience: March 11, 2019
GB
1 review
0 helpful votes
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Great product at very competitive prices. I would recommend without reservation. Many thanks to Amy for all her help, time and effort to ensure that it was a smooth straight forward transaction

Date of experience: March 11, 2019
Australia
1 review
0 helpful votes
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Why you should use Alibaba
March 12, 2019

You are protected in purchasing and are given the opportunity to have such a wide variety of choice. Everything that I have purchased from China I have purchased using Alibaba - they have never let me down.

Date of experience: March 11, 2019
Indonesia
1 review
0 helpful votes
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Nice trading provider
March 12, 2019

Nice trading provider. However, since there is so many fake supplier, i think Alibaba should improve the security by sorting the seller based on their background information.

Date of experience: March 11, 2019
Ohio
3 reviews
0 helpful votes
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Excellent transaction
March 12, 2019

Great quality. Professional boxes. Smooth transaction. Would engage in business with this company again.

Date of experience: March 11, 2019
Colombia
1 review
0 helpful votes
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Recommended
March 12, 2019

Excellent service.
Perfect packaging.
Fast delivery.
Seller 100% Recommended.
The packaging of the product is very good.

Date of experience: March 11, 2019
GB
1 review
0 helpful votes
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Great supplier, the transaction went well, the supplier was very helpful and professional, the wigs took about eight days to arrive and the wigs are good, Thank you

Date of experience: March 11, 2019
Bulgaria
1 review
0 helpful votes
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Buying a burner
March 12, 2019

I am happy with the whole organization and implementation.It is a pleasure to work with correct and accurate attitude partners.

Date of experience: March 11, 2019
Hungary
1 review
0 helpful votes
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Easy to use, good site
March 12, 2019

Easy to use, like aliexpress, just with bigger number of items, and manufacturers.
I hope here we can make more trades

Date of experience: March 11, 2019
Mexico
1 review
0 helpful votes
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Platform always provide tools and features that help doing business without any risks. When troubles have arrised, I have found the way to solve through the Platform.

Date of experience: March 11, 2019
China
1 review
0 helpful votes
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Professional
March 12, 2019

It is fully trusted and the whole process is very smooth, and the supplier is Professional, too. I means the trade assured order is completely trusted.

Date of experience: March 10, 2019
Ecuador
1 review
0 helpful votes
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TAP COIN WIFI A202
March 12, 2019

Excellent service, complied with the required in the estimated time, congratulations to the company.

Date of experience: March 10, 2019
Singapore
1 review
0 helpful votes
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First time user
March 12, 2019

I found what I wanted to order and I received the product I ordered in good condition as advertised by the seller. Thank you.

Date of experience: March 10, 2019
Colorado
1 review
0 helpful votes
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Alibaba
March 12, 2019

I needed to order some nootropic products and decided to use Alibaba as my source. They provided a service that seemed to guarantee a positive outcome as there were multiple safeguards in place to protect my investment. I am preparing my next order right now as I was very pleased with the product and service despite having some apprehension initially.

Date of experience: March 10, 2019
GB
1 review
2 helpful votes
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Fast, easy and safe
March 11, 2019

It was our first order with Alibaba and it turned out to be really easy, fast and safe. We will sure use Alibaba again in the future.

Date of experience: March 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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