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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Excellent Process
March 13, 2019

I had a good experience using this site to process an order. I felt everything was very secure and I was confident in Alibaba.

Date of experience: March 13, 2019
North Macedonia
1 review
0 helpful votes
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Not jet arrival
March 13, 2019

Very slowly, not jet arrival the package. I think when you sell any products please tell us how days need to wait for arrival the package to us.

Date of experience: March 13, 2019
NL
2 reviews
0 helpful votes
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ALIBABA & GUANGZHOU FAT CHASSIS TECHNOLOGY Co. STAY AWAY!

DO NOT SHOP ON ALIBABA. THEY REJECTED MY REFUND REQUEST WHEN VENDOR SENT ME DEFECT AND WRONG ITEM STAY AWAY! THE WHOLE QUERY REFUND PROCESS TOOK MORE THAN 3 WEEKS! THE WORSE EVER ONLINE SHOPPING EXPERIENCE. THE SELLER IS A CROOK ASWELL THEY TOOK NO RESPONSIBILITY AND DID NOT WANT TO PAY FOR THE RETURN SHIPPING. AND ALIBABA ALLOWS THIS! BEWARE! ALIBABA 0 STARS! STAY AWAY! THE NAME OF THE STORE IS GUANGZHOU FAT CHASSIS TECHNOLOGY Co./ GUANGZHOU FAT CHASSIS TECHNOLOGY Co./ GUANGZHOU FAT CHASSIS TECHNOLOGY Co.

Date of experience: March 13, 2019
KR
1 review
0 helpful votes
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Very good.
March 13, 2019

The first time I used the Alibaba site, I had a lot of difficulties, kindly helping me in every way.

Size and price are Very good.
Counseling was kind and delivery was fast.

Date of experience: March 12, 2019
Canada
1 review
0 helpful votes
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Their dispute process is garbage
March 13, 2019

Don't waste your time and money on their dispute process. It was a waste of time and even though the producer admitted to at least one of the two errors alibaba said there wasn't anything they could do.

Date of experience: March 12, 2019
China
1 review
0 helpful votes
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We are really glad to say that the friendly cooperation with shenyang aerospace xinyang quick freezing equipment manufacturing co., ltd. for 15 years has never let us down. Your products are worthy of our trust, and your service is a good example for us to learn from.

Date of experience: March 12, 2019
India
1 review
0 helpful votes
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Very good
March 13, 2019

The experience with alibaba has been very good and we have managed to find products which we were looling for.

Date of experience: March 12, 2019
New York
1 review
0 helpful votes
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Platform
March 13, 2019

Great Website to source products I like the setup and ability to send instant messages to suppliers.

Date of experience: March 12, 2019
California
1 review
0 helpful votes
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Prompt order taking.
Prompt response to questions.
Reasonable delivery time.
Never had any issues that were not taken care of.

Date of experience: March 12, 2019
Australia
1 review
0 helpful votes
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Easy, Professional experience
March 13, 2019

So many options with Alibaba that I was able to choose a supplier that I was comfortable with. Payments were safe and easy. Products were as described with fast easy delivery.

Date of experience: March 12, 2019
Florida
1 review
0 helpful votes
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Good quality as always
March 13, 2019

I have made three orders from this supplier, the quality is good and stable. I did not receive any complain from my client.
Highly recommended.

Date of experience: March 12, 2019
Spain
1 review
0 helpful votes
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First filament order to Sting3D
March 13, 2019

Very good experience with this supplier. Easy to work with, helpful and very kind. Definitly we will keep working with them and we will look forward to our future business together

Date of experience: March 12, 2019
Washington
1 review
0 helpful votes
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Great experience
March 13, 2019

I did not worry about anything. This service is the best experience. They ensure my product is what I ordered. They are with the order process all the way. Thank you.

Date of experience: March 12, 2019
Switzerland
1 review
0 helpful votes
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Good Service
March 13, 2019

Everything is done Perfectly, Glad to do business through you.
Well organised and serviced, always updated and efficient.
Thank you

Date of experience: March 12, 2019
Saudi Arabia
1 review
1 helpful vote
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I will do other orders
March 13, 2019

I will do other orders on near time
Nice and fast for all orders
On time delivery
Helpful for all gift items related

Date of experience: March 12, 2019
Colorado
1 review
0 helpful votes
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Shirt Purchases
March 13, 2019

I was able to find a supplier quickly. Communicate and work with the supplier on what I wanted. Then have the shirts delivered in a timely fashion.

Date of experience: March 12, 2019
Canada
1 review
0 helpful votes
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I liked the rating system for the suppliers and the Quality Assurance Program that gave me some peace of mind when ordering, as I had to pay in advance. Instructions and communications were clear and there was no confusion. Service was prompt and pleasant.

Date of experience: March 12, 2019
Sri Lanka
1 review
0 helpful votes
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The items were deliverer quicker than the expected time. Alibaba platform could be trusted and online update are good.

Date of experience: March 12, 2019
Illinois
1 review
0 helpful votes
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My satisfaction
March 13, 2019

They make everything so professional and easy.thanks.it doesn't take any more words to say that you're satisfied.

Date of experience: March 12, 2019
Mexico
1 review
0 helpful votes
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Excelente Logística
March 13, 2019

Muy buen servicio, atención y logística espero que todos los proveedores ofrezcan lo mismo. Seguiré comprando con proveedores de alibaba

Date of experience: March 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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